Fantastic in-store, avoid online entirely. Nowhere at checkout does it disclose that online orders ship from a German warehouse, not the UK - the 7-10 day estimate should have been the giveaway, but i... Zobacz więcej
Reakcja na opinię
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Tremendous site for single pencils which are not always that easy to source. Plus lots of other top quality best value goods. This first time customer extremely pleased with the entire experience. And... Zobacz więcej
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Forget '7 - 10 business days' promise! Ordered on 30 December. Finally arrived from Germany on 21 January. No tracking information available until 17 January. At least the oil paints suppli... Zobacz więcej
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Very disappointing experience with Great Art. My order took a month to arrive, and I had to repeatedly chase them myself just to get updates. Because of the excessive delay, they offer... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
GreatArt have the widest choice for your fine art materials in the UK, with over 50,000 products available online and a 8,500 square foot shop in Shoreditch. In-store services include custom framing, canvas by the metre and Click and Collect as well as providing products from all your favourite brands. We also host demonstrations, workshops and artist residencies. You can visit GreatArt at 41-49 Kingsland Road, London, E2 8AG or online at www.greatart.co.uk
Dane kontaktowe
41-49 Kingsland Road, E2 8AG, London, Zjednoczone Królestwo
- 0300 303 4224
- welcome@greatart.co.uk
- greatart.co.uk
2,3
Słaba
341 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 16% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Missing items and no response
Second time that there are missing items from my order. I have been trying to contact them for more than a month already with no reply from them. Very disappointed.
Reply to great art comment:
No, I haven't received any reply from you. I have contacted you through your website and email. I have checked my spam folder and there isn't anything there. Also, If you saw my email, why didn't you send me my missing items already?
8 czerwca 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning Pablo,
I am sorry you felt you needed to leave this review.
I am aware that the the customer services team have been helping you with the issue you have had as soon as you have made contact with us..
We reply to all emails within 24hours and voicemails with in 12 hours.
We have a customer service team dedicated to helping customers as soon as they get in contact.
Please ensure you send any enquiries to welcome@greatart.co.uk where we can assist you with anything you need.
Kind regards,
Charlie.
Edit; please could you send an email to welcome@greatart.co.uk and someone will help you today. Many thanks.
BEWARE - Long deliveries - German warehouse
BEWARE - Long deliveries
Although Great Art website may believe you are ordering from London - web site orders are dispatched from Germany and take a long time to arrive.
Their computer link to tracing parcels is also "broken"
Excellent products at a good price but you will wait for ages
28 maja 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning David,
Thank you for taking time to leave a review.
We are very transparent about our delivery times on the website, at the time of placing your order and on your email confirmation.
The tracking is currently under maintenance and we are currently working on this so you will be able to track your parcel from our warehouse to your front door. we appreciate your patience whilst we do this important work aimed at improving our service.
I apologise if you have been unsatisfied when shopping with us.
Kind regards,
The site had items I couldn't find…
The site had items I couldn't find elsewhere, ordering was easy. My order arrived perfectly packaged & on time so I'm very happy & will be ordering from them again.
24 maja 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning H Ellbender,
thanks so much for leaving this wonderful review,
we are very happy you are pleased with our service.
kind regards,
Charlie,
Excellent products and service
Excellent products and service. My recent order took 2 weeks to arrive, which is normal (ever since Brexit the folks at Customs have been delaying foreign imports). Yes it is frustrating waiting for a brush or colour, but it is worth the wait. I will continue to use Great Art, especially when they have a sale on.
18 maja 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning Xy limn,
Thank you so much for leaving this great review.
We really appreciate your feedback.
Kind regards,
Charlie.
Avoid at the moment
Placed an order 26 April, nothing received yet as of 12 May. Customer Service help is non existent. Annoying that my inbox gets lots of offers from them but no advice when my order will be sent out/delivered. Will be buying my art supplies from the UK in the future. Update - Eventually received a reply from CS with a tracking number & delivery date.
12 maja 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning Dawson,
I am sorry to hear that you have had a issues with your order. I apologise if your order ran late. Please be informed that our delivery is 7-10 working days as stated on our website, at the point of ordering and on your confirmation email.
We get back to all emails as quickly as possible however in busier times this may take us a little longer than usual.
I apologies for any issues you have experienced.
Kind regards,
Charlie.
Last year I had no problems with this…
Last year I had no problems with this company then ordered products in December and through many lost packages, courier problems and dire communication I still haven’t received received the products. Sent a further three emails and nothing.
29 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning D Mullins,
I am very sorry to hear of the issues you have encountered, If you have not yet received communication from us regarding your order please could you send an email to welcome@greatart.co.uk and this will be sorted out for you today.
I will inform the customer services team that you are getting in contact and we will be looking out for your email so we can help to resolve any issues you are experiencing.
I sincerely apologise for the problems encountered when shopping with us.
Kind regards,
Charlie.
A really nice store in London with very…
A really nice store in London with very kind sales consultants !
A lot of qualitative fine arts products.
It is definitely a place I recommend :-)
27 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good Morning Aurelie,
Thank you so much for taking time to leave this lovely review. Your comments really mean a lot!
Kind regards,
Charlie.
A wide variety of choices combined with…
A wide variety of choices combined with a really good customer service. I have a couple of art shops closer to home but prefer to walk all the way done to Shoreditch for a more pleasant experience.
23 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good Morning Flav,
It is great to hear of your experience and the fact you come to us over your closer stores.
Thank you so much!!
Kind regards,
Charlie.
I would not even give one star
I would not even give one star. Please don’t waist your time, energy, money and don’t buy anything from them online. Terrible customer and delivery service. I have been patient as it’s the time of pandemic, but I honestly lost my sympathy and trust.
Of course going to actual shop might be useful for sometimes finding good prices for art materials.
23 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good Morning milda,
I am very sorry for the issues surrounding your order.
Unfortunately your parcel was incorrectly labelled by the distribution company and was delivered to another address.
I know the customer services team have been helping you as best as they can to resolve this and have been communicating with you at every step.
I sincerely apologise for the experience you received.
Kind regards,
Charlie.
Gold standard of customer service…
Gold standard of customer service available at Great art. I called through to check stock in store, they called me back to save me waiting and reserved the items promptly. Arriving at the store, staff were extremely helpful and took time out to ensure I had the right products and were friendly, approachable and knowledgeable. This isn’t the first time I’ve had that experience. A great team.
23 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning Lucia,
Thank you for taking time to leave this lovely review.
It means a lot to us to hear of the great experience you have received.
Kind regards,
Charlie.
Wish I had come on here earlier…
Wish I had come on here earlier unfortunately for me I didn't. Placed an order inline 10th April rang today as I've had no updates apparently it was late and not has a label on it yet no tracking on which courier yet and expected another week before it arrives. Asked if I can cancel and told to refuse at the door absolute joke. Sounds like this company need to get some better way of couriers being booked and displaced on time from reb warehouse!
21 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning Dawn.
I am sorry to hear of the points in your message.
We are working closely with the courier to better our service and are currently upgrading the tracking system. you will soon be able to track the parcel from the warehouse to your front door. Please bare with us whilst we make these improvements.
It is currently very difficult for us to cancel parcels once they are in the system, again this is something we are working on to make requests like this easier for the customer.
I apologise for the issues surrounding your order.
kind regards,
Charlie.
Waiting, so far, over a month for my order.
Placed an order for 3 small items on 18/03/2021 and it is now a month later and I still have not received my items. Really terrible communication from the customer service team; I am having to email them for updates about where my order is (which are usually unhelpful and consist of blaming the courier). I honestly don’t think there’s an excuse for a delivery taking this long. Also in the time my order was placed then apparently lost (?) an item I ordered went out of stock so I had to choose a different item instead. (I don’t know if it’s as good as the original item I wanted as my order still hasn’t arrived!) Do not order from this company - find your supplies elsewhere.
19 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning Holly,
I am very sorry to hear of the issues surrounding your order.
I have passed on the points of your message to the management team so we can look into this and better our service.
We have had issues with the courier and are working closely with them so we can improve issues such as this.
I sincerely apologise for the experience you have received.
Kind regards,
Charlie.
A very good art store
Been going here for a good couple of years now, the customer service is great! I'm able to find pretty much any art supply I need and the staff are more then kind enough to help if I can't.
A wide variety of products so I'm able to try different options, and it's fairly easy to find where it would be in store!
17 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning Melissa,
Thank you for this lovely review. We are so happy to hear these points you mention.
Have a lovely day.
Kind regards,
Charlie.
Been shopping for about 3 years now
Been shopping for about 3 years now, and any problems I had, were dealt with with dispatch and with kindness, both online & at the London store. I go to the store just too relax most of the time, enjoy the events they have, & I end up getting something as I always find something new or that I need. More fun, please, that is GreatArt, for me.
16 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning D murray,
Thank you so much for taking time to leave this wonderful review.
I am so pleased you find the store environment relaxing!
Kind regards,
Charlie.
Items not received
Ordered 30th March. Still not received items and no one has bothered to reply to my email. Disappointed. Would not recommend this company for online purchases. Can't rate quality of the products as am yet to receive!
16 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning Daisy.
I am sorry if you have had any issues when ordering from us, however we answer all emails within 48 hours.
I apologise for the slightly late running of your order due to the double bank holiday.
Kind regards,
Charlie.
DO NOT BUY FROM THIS COMPANY!
Despite several unanswered emails on the whereabouts of my order placed a fortnight ago, absolutely nothing back from them. They are not even answering calls! They are deleting negative posts from the FB account. This is the WORST company I've dealt with in years. Now in the process of getting my money back from them and believe me Great Art I will SUE you if it's not forthcoming!!!
15 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning Linda,
If you cannot get through on the phone it means we are busy helping other customers, i apologise if you could not get through however please ensure you leave a voice mail as we get back to all voice mails on the same day.
We also answer all emails within 48 hours. I know that you have been speaking to the customer services team who are assisting you with any issues you are having.
We do not delete any posts from any of our social media channels and if you look through them you will see that this is not the case. instead we aim to answer them all, however you need to be aware that this is not a customer service channel. Therefore we appreciate it if our customers continue to contact welcome@greatart.co.uk where the team can best help you.
I am sorry if you have had any issues whilst ordering with us.
Kind regards,
Charlie.
Good company
Ordered from them a few times. Well priced products and arrive soon after ordering.
15 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good Morning Adam.
thank you so much for taking time to leave this great review, we really appreciate it.
Kind regards,
Charlie.
Ordered from here no problem
Ordered from here no problem. Great quality products on offer here, and customer service really helpful.
12 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning J Nevilles,
Thank you so much for leaving this great review.
kind regards,
Charlie.
I love GreatArt
I love GreatArt. It has such great offers and again this month in April and May there are lots of exceptional offers. As a fan of Senellier products, especially their oil pastels, of which I have a whole set now in large pastels, and their honey-based watercolours, which greatly improved the quality of my work leading to prizes. If you need a good service and prices that you can afford this is the company for you. The "I Love Art" products are of great quality and trustworthy.
12 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning Mr. Randalls
Thank you so much for leaving such a positive review. Your continued custom means a lot to us.
Have a lovely day.
kind regards,
Charlie.
I found nothing good so far, you just sell what I coincidently need....
I emailed several times about my bday discount but got left on read. Finally I bought without a bday discount code.When I saw my parcel was dispatched, I clicked "track shipment", there was nothing but showing merely the content...I don't even have a delivery order no.I was quite fed up with your service indeed
10 kwietnia 2021
Opinia niezależna
Odpowiedź od GreatArt
Good morning Sharon,
We always honour birthday discount if the code has not been automatically generated. We also get back to all emails within 48 hours.
The tracking can sometimes be unavailable as the site is currently under maintenance as we improve our service for all of our customers, I apologise if you have been effected by this.
Delivery order numbers are generated immediately after you place your order in your order confirmation. You can also log on to your account at any time where you will see your order and delivery number.
Kind regards,
Charlie.
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