Rotten, covered in green and white fuzz
I ordered beef ends and beef brisket, and the ends arrived completely rotten with white and green mold covering them. I got it on my hands and clothes before I realized what they were, they were open in the bag and looked like little green packing pellets so I touched them and was wondering what the heck is going on until I realized that was the meat. Totally unacceptable and disgusting.
Contacted customer service asking for a refund, and they got back to me saying they will do what they can to escalate to another department in order to get me a replacement or resolution. I don't want a replacement, are you kidding? Should have read the universally terrible reviews before ordering.
UPDATE: After multiple additional rounds of back-and-forth, they refused a full refund and only said I could have store credit or a replacement. This offer of course is useless, as I would never shop there again. BUYER BEWARE!!
SECOND UPDATE: Only after filing formal complaints with the USDA, Better Business Bureau, and Colorado Attorney General's Office did they finally issue a refund, gaslighting me by saying it was because of insufficient photo documentation (I did take photos and submitted them). Total fraudsters.








