Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The auction process was nice and easy (albeit nerve wracking). I had all the information i needed prior to bidding and was even able to go and check out the vehicles. After winning I was again given... Zobacz więcej

Oceniono na 5 z 5

This is the first time i purchased a very good wine from Grays and I am very happy with the correct, fast and excellent service from purchase to delivery to my home door, with signature required. The... Zobacz więcej

Oceniono na 1 z 5

False & misleading website "best value every time, sourced direct from manufacturers and distributors". I was the only bidder on 2 items with a starting price which was 3 times the "buy it now" price... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

A bit confusing. I received 2 order confirmations (with separate order numbers) but only 1 order went through. was a bit confused and couldn't work out how to sort this out online. 1 order was deliver... Zobacz więcej

Informacje dotyczące firmy

  1. Dom aukcyjny
  2. Usługi aukcyjne online

Napisane przez firmę

Unlocking Value for Buyers & Sellers. Grays is the largest industrial, auto and commercial eCommerce business in Australasia, offering a huge range of industrial, auto, consumer and commercial goods, direct from manufacturers and distributors. We offer our buyers great value and convenience and our vendors an efficient sales channel to unlock value from their assets. Our online selling platform and commitment to first-class customer service mean you can trust us to make buying and selling easy, efficient, fair and transparent.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 79% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

service

It was a good service

20 maja 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Great to hear, thank yo for sharing🤩

Oceniono na 5 z 5

Great interface for ordering

Great interface for ordering, great price and estimated delivery date

20 maja 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Hi Daine, really great to hear you enjoyed the experiance👍🤩

Oceniono na 1 z 5

Disappointing Experience Due to Incorrect Product Specifications

Very disappointed with my recent purchase from Grays. The laptop I received had much lower specifications than what was advertised in the listing (less RAM, smaller SSD, and Windows Home instead of Pro). This experience has unfortunately affected my trust in the platform. I hope they improve accuracy and customer support for future buyers.

7 maja 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Hi, I'm sorry to hear of issues you have incurred and would be happy to look into this for you. Could you please provide the invoice number - you can reach me directly at feedback@grays.com.au Kind regards, Slatterygrays.

Oceniono na 1 z 5

Don’t believe their listings

Don’t believe their listings. Bought a car and found multiple issues that were never mentioned. Tried contacting them, but they just kept wasting my time asking for evidence I had already provided. After a few days they refused to help without giving any proper reason. Don’t trust these guys. If there was a 0-star option, I’d give them 0 instead of 1.

10 kwietnia 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Hi, I'm sorry to hear about the issues with your vehcile and would be happy to look into this for you. We will need the invoice number though. You can reach me directly at feedback@grays.com.au kind regards, Customer Service Slattery Grays

Oceniono na 1 z 5

Deceptive and misleading conduct which…

Deceptive and misleading conduct which Ill be reporting to ACCC. I was the only bidder and "won" 2 items for $192 that were the exact same stock photo items advertised on ebay for $38. Grays website spruiks "competitive prices ... exceptional value ... sourced directly from manufacturer ... best value every time". If that's not false and misleading i don't know what is.

17 maja 2026
Opinia niezależna
Oceniono na 4 z 5

Competitive pricing

Competitive pricing, easy to deal with and reasonably quick service. Only improvement could be in comms after your purchase as the link provided in confirmation email did not work.

11 maja 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Hi, thank you for your great review and feedback. I appreciate you taking the time to share your experiance. kind regards Grays Customer Service

Oceniono na 5 z 5

Grays customer service is Fantastic

Grays customer service was absolutely fantastic, I had some issues from my end, they were patient and very helpful. Keeping me updated and following up for me.
Descriptions are pretty accurate also, which makes remote purchases feel safer.

8 maja 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Thats fabulous to hear! Thank you so much for sharing your great experiance😊👍

Oceniono na 4 z 5

Auction is easy to do

Auction is easy to do, and extra pricing is clear!
Pickup was easy after payment was finalised!

5 maja 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Hey Gary, cheers to the great review, thank you🤩👍

Oceniono na 1 z 5

Took my money then proceeded to inform…

Took my money then proceeded to inform me many times by email and text that I had not paid
Could not contact anyone for 3 days
Stressful indeed thinking my my $12,000 dollars was gone and my goods were not paid for
Ridiculous and stressful weekend
Thanks for nothing

7 maja 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Hi Leonora, so sorry to hear of your poor experiance. Can certainly appreciate how frustrating and stresfull this was. Sincere appologies. Kind regards, Grays Customer Service

Oceniono na 1 z 5

I have been in hospital getting cancer…

I have been in hospital getting cancer treatment no one called me and let me know I had no access to my email

28 kwietnia 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Hi Aarron, I'm sorry to hear of your health concerns. I would be happy to look into this for you however am unable to find the transaction. Could you please reach out to me directly at feedback@grays.com.au with your invoice number. kind regards, Grays Customer Service

Oceniono na 1 z 5

I would never recommend they are…

I would never recommend they are advertising gemstones with generic photos of pink diamonds and all other gemstones. A gemstone or diamond is not a generic asset each one id different and these do not represent what you actually send out.
Untrustworthy and never answer the phone

11 września 2025
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Hi Elizabeth, thank you for post, I'm sorry its a negative one and would be happy to look into any specific concern you may have. Please feel free to reach out to me directly at feedback@grays.com.au Kind regards, Slatterygrays Customer Service

Oceniono na 5 z 5

Great service

Great service. Happy with the purchase

30 kwietnia 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Great to hear of your positive experiance👍😍

Oceniono na 5 z 5

Satisfied customer

Very good at responding to all my enquires and corresponding via email promptly. Staff are very helpful and respectful

28 kwietnia 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Thank you for the great feedback and review🤩

Oceniono na 1 z 5

What a palaver

What a palaver. All I wanted to do was buy some wine. An hour later after trying to follow the most ambiguous and circular instructions I finally got an account (which I don't want) and your ordering system to understand what I wanted. No I didn't want to bid for a Caterpillar D10 with a spare set of tracks if I order now. And no, don't want to login again to leave this for you to digest. Spare me

26 kwietnia 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Hi Ray, I'm sorry your experiance was less that satisfying, and obviously frustrating. Please feel free to contact me at feedback@grays.com.au if you would like some asssitance. Kind regards, Grays Customer Service

Oceniono na 2 z 5

Delivery

As I had never used your site before I thought I would purchase a low-risk item and see how the experience was. Upon winning the item and paying the invoice, I contacted the preferred freight agent to arrange for my item to be sent. One week later I am no closer to having my item delivered. Despite the chat agent being helpful and responsive, I have now requested a refund for the item.

16 kwietnia 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Hi Natalie, I can see that our customer servcie team is on to this for you. Please feel free to contact me at feedback@grays.com.au if you need any further assistance. kind regards, Grays

Oceniono na 1 z 5

One word “ HORRIBLE “

9 kwietnia 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Hi Michael, appologies for the inconvieniance caused. I can see that our customer servcie team have now resolved this for you. Please feel free to contact me at feedback@grays.com.au if you require any further assistance. Kind regards, Grays

Oceniono na 2 z 5

TRAILER HAD MAJOR CRACK IN FRAME THAT…

TRAILER HAD MAJOR CRACK IN FRAME THAT WASN'T IN THE DESCRIPTION THEN I WAS TOLD I SHOULD HAVE INSPECTED IT. SO IF I WAS IN WA I HAD TO TRAVEL ALL THE WAY TO SYDNEY ONLY TO FIND A CRACK...WHY NOT JUST PUT IT IN THE DECRIPTION AND NOT POST IMAGES THAT ARE AT MISLEADING ANGLES. GRAYS UPTO OLD TRICKS

16 kwietnia 2026
Opinia niezależna
Logo Grays

Odpowiedź od Grays

Hi Andre, I'm sorry the experiance was dissapointing for you. We are working really hard to make sure we list any visible issue to us whilst we conduct the walk around inspection of any item. I am sincerely sorry that in this instance we may have missed listing the trailer as having the damage as described. Kind regards, Grays

Doświadczenie Trustpilot

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