The auction process was nice and easy (albeit nerve wracking). I had all the information i needed prior to bidding and was even able to go and check out the vehicles. After winning I was again given... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This is the first time i purchased a very good wine from Grays and I am very happy with the correct, fast and excellent service from purchase to delivery to my home door, with signature required. The... Zobacz więcej
False & misleading website "best value every time, sourced direct from manufacturers and distributors". I was the only bidder on 2 items with a starting price which was 3 times the "buy it now" price... Zobacz więcej
Reakcja na opinię
A bit confusing. I received 2 order confirmations (with separate order numbers) but only 1 order went through. was a bit confused and couldn't work out how to sort this out online. 1 order was deliver... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Unlocking Value for Buyers & Sellers. Grays is the largest industrial, auto and commercial eCommerce business in Australasia, offering a huge range of industrial, auto, consumer and commercial goods, direct from manufacturers and distributors. We offer our buyers great value and convenience and our vendors an efficient sales channel to unlock value from their assets. Our online selling platform and commitment to first-class customer service mean you can trust us to make buying and selling easy, efficient, fair and transparent.
Dane kontaktowe
Nationwide, Australia
- feedback@grays.com.au
- grays.com
Odpowiada na 79% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great interface for ordering
Great interface for ordering, great price and estimated delivery date

Odpowiedź od Grays
Disappointing Experience Due to Incorrect Product Specifications
Very disappointed with my recent purchase from Grays. The laptop I received had much lower specifications than what was advertised in the listing (less RAM, smaller SSD, and Windows Home instead of Pro). This experience has unfortunately affected my trust in the platform. I hope they improve accuracy and customer support for future buyers.

Odpowiedź od Grays
Don’t believe their listings
Don’t believe their listings. Bought a car and found multiple issues that were never mentioned. Tried contacting them, but they just kept wasting my time asking for evidence I had already provided. After a few days they refused to help without giving any proper reason. Don’t trust these guys. If there was a 0-star option, I’d give them 0 instead of 1.

Odpowiedź od Grays
Deceptive and misleading conduct which…
Deceptive and misleading conduct which Ill be reporting to ACCC. I was the only bidder and "won" 2 items for $192 that were the exact same stock photo items advertised on ebay for $38. Grays website spruiks "competitive prices ... exceptional value ... sourced directly from manufacturer ... best value every time". If that's not false and misleading i don't know what is.
Everything was straight forward
Everything was straight forward, from letting me know my order was confirmed, on the way and delivered. Quick delivery also.

Odpowiedź od Grays
Competitive pricing
Competitive pricing, easy to deal with and reasonably quick service. Only improvement could be in comms after your purchase as the link provided in confirmation email did not work.

Odpowiedź od Grays
Grays customer service is Fantastic
Grays customer service was absolutely fantastic, I had some issues from my end, they were patient and very helpful. Keeping me updated and following up for me.
Descriptions are pretty accurate also, which makes remote purchases feel safer.

Odpowiedź od Grays
Auction is easy to do
Auction is easy to do, and extra pricing is clear!
Pickup was easy after payment was finalised!

Odpowiedź od Grays
Took my money then proceeded to inform…
Took my money then proceeded to inform me many times by email and text that I had not paid
Could not contact anyone for 3 days
Stressful indeed thinking my my $12,000 dollars was gone and my goods were not paid for
Ridiculous and stressful weekend
Thanks for nothing

Odpowiedź od Grays
I have been in hospital getting cancer…
I have been in hospital getting cancer treatment no one called me and let me know I had no access to my email

Odpowiedź od Grays
I would never recommend they are…
I would never recommend they are advertising gemstones with generic photos of pink diamonds and all other gemstones. A gemstone or diamond is not a generic asset each one id different and these do not represent what you actually send out.
Untrustworthy and never answer the phone

Odpowiedź od Grays

Odpowiedź od Grays
Satisfied customer
Very good at responding to all my enquires and corresponding via email promptly. Staff are very helpful and respectful

Odpowiedź od Grays
What a palaver
What a palaver. All I wanted to do was buy some wine. An hour later after trying to follow the most ambiguous and circular instructions I finally got an account (which I don't want) and your ordering system to understand what I wanted. No I didn't want to bid for a Caterpillar D10 with a spare set of tracks if I order now. And no, don't want to login again to leave this for you to digest. Spare me

Odpowiedź od Grays
Delivery
As I had never used your site before I thought I would purchase a low-risk item and see how the experience was. Upon winning the item and paying the invoice, I contacted the preferred freight agent to arrange for my item to be sent. One week later I am no closer to having my item delivered. Despite the chat agent being helpful and responsive, I have now requested a refund for the item.

Odpowiedź od Grays
TRAILER HAD MAJOR CRACK IN FRAME THAT…
TRAILER HAD MAJOR CRACK IN FRAME THAT WASN'T IN THE DESCRIPTION THEN I WAS TOLD I SHOULD HAVE INSPECTED IT. SO IF I WAS IN WA I HAD TO TRAVEL ALL THE WAY TO SYDNEY ONLY TO FIND A CRACK...WHY NOT JUST PUT IT IN THE DECRIPTION AND NOT POST IMAGES THAT ARE AT MISLEADING ANGLES. GRAYS UPTO OLD TRICKS

Odpowiedź od Grays

Odpowiedź od Grays
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