Not a very good/intuitive website. Good wine but frustration with ordering and time it takes to fulfill order is way too long. 2nd time out of 3 with delay in order and shipping. I submitted this o... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The customer service is absolutely stellar! They answered my email within literally five minutes and they refunded the UPS charge since I wasn’t home and had to work that day that it was delivered.
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Zobacz więcej
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Dane kontaktowe
Stany Zjednoczone
- help@gratsi.com
- gratsi.com
4,3
Doskonała
455 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 33% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Where is my order?
The money was removed out of my account February 12 and was told there's a delay. They gave me a 20 % discount but still no wine. Next week they're going to take money out of my account for March. My order is for 4 boxes of wine which is what I order every month
And I'm still waiting for my February order. I'm thinking about cancelling the rest of my orders and look elsewhere
26 lutego 2026
Opinia niezależna
Gratsi is helping as much as they can…
Gratsi is helping as much as they can to help with my order
5 marca 2026
Opinia niezależna
i didn’t receive wine during 3 weeks…
i didn’t receive wine during 3 weeks and on the moment of cancellation wine still wasn’t shipped yet.
5 marca 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
We’re very sorry that your experience with Gratsi didn’t go as smoothly as we aim for. We completely understand how frustrating it can be to wait for an order, and we wish the process had been easier.
When you requested to cancel, we promptly refunded your order in full. We sincerely wish your experience had gone more smoothly.
My family and I love the Gratsi wine.
My family and I love the Gratsi wine.
5 marca 2026
Opinia niezależna
I usually receive excellent customer…
I usually receive excellent customer service from this company. Not this time…extremely disappointed!
4 marca 2026
Opinia niezależna
I needed to cancel my order at this…
I needed to cancel my order at this time. Elaine in customer service is amazing! She is kind in her correspondences and very helpful!
4 marca 2026
Opinia niezależna
Wonderful customer service
I emailed about an issue with my last order and they answered promptly and very courteously.
4 marca 2026
Opinia niezależna
Not worth the Hassle.
Apparently the product I purchased was out of stock. The major frustration was with customer care not being able to provide any kind of estimate for delivery. I canceled the order and probably won’t attempt to purchase in the future.
4 marca 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
We’re very sorry that your first experience with Gratsi didn’t go as smoothly as we would have liked. At the time your order was placed, we had a banner on our website letting customers know that shipments were experiencing temporary delays due to a production slowdown. We certainly understand how frustrating it can be not having a firm delivery estimate during a situation like that.
When you reached out to our team, we explained the delay and confirmed that you preferred to proceed with the order despite the temporary shipping slowdown. Your order was subsequently shipped and successfully delivered, and we hope you were able to enjoy the wine once it arrived. As a small gesture of apology for the inconvenience, we also issued a partial refund to your order.
We truly wish your first experience had reflected the smooth ordering and delivery process our customers normally enjoy, and we appreciate you giving Gratsi a try.
Eunice
Eunice, explained the delay and gave me my tracking information without being asked for it.
3 marca 2026
Opinia niezależna
Unresolved shipping issues!
26 lutego 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
We’re very sorry that your first experience with Gratsi didn’t reflect the smooth ordering and delivery process our customers normally enjoy. At the time your order was placed, our website included a banner letting customers know that shipments were experiencing temporary delays.
While half of your order was successfully delivered and confirmed with a signature, we understand that the overall experience wasn’t what you expected. To ensure you were fully taken care of, we issued a full refund for your order as a courtesy.
We sincerely apologize that your first encounter with Gratsi didn’t meet the high standard of service we aim to provide, and we truly appreciate you giving us a try.
The communication is great and the wine…
The communication is great and the wine is even better!
3 marca 2026
Opinia niezależna
Great Customer Support (and a great product)
I contacted Customer Service to find out when I could expect my delivery.
The response was immediate, professional, friendly and all the information I needed.
The Customer Care at Gratsi is amazing!
3 marca 2026
Opinia niezależna
Communication regarding delays should be sent t timely
Knowing there was a delay in sending the wine delivery should have been communicated timely
8 lutego 2026
Opinia niezależna
Odpowiedź od Gratsi Wine
Thank you for sharing your feedback. We completely understand how frustrating it can be when a shipment is delayed and updates aren’t communicated as quickly as they should be. We sincerely apologize that your order wasn’t accompanied by a timely notification, and we hear you and your experience matters to us. This was a rare production and shipping delay, and we’ve since put additional safeguards in place to ensure our customers are kept informed in real time. We truly appreciate your patience and continued support.
Gratsi is not only the BEST sugar free…
Gratsi is not only the BEST sugar free vino out there but the customer service is absolutely amazing! I’ve been a subscriber for a couple years now and I’ve rarely needed to contact them but when I do it’s a super quick and friendly response, which is so appreciated these days :)
3 marca 2026
Opinia niezależna
First of all I love their Rose Wine…
First of all I love their Rose Wine ..it’s absolutely delightful..but most importantly …their customer service department is fantastic. I had a problem with the delivery and this past Saturday and Sunday, they acknowledged my emails…yes..working on the weekends..you guys and gals are the best..thank you for all your correspondence…I’m about to pour myself a glass 🍷🍷
Sherry M.
Boston
27 lutego 2026
Opinia niezależna
Great customer service and quick to…
Great customer service and quick to solve my issue on not having to wait all day on UPS to deliver! I can have it shipped to my local UPS location!!!
2 marca 2026
Opinia niezależna
Ordered 5 days ago and still hasn't…
Ordered 5 days ago and still hasn't shipped. You say it's a supplier's issue but it didn't mention that when I was ordering. I wanted it for a gathering i am having and now have nothing. I will have to go out and spend more money now. You shouldn't sell something you do not have. Very disappointed 😞
2 marca 2026
Opinia niezależna
Responsive, timely
Prompt, thorough, and professional response. Felt conversational, not scritped.
2 marca 2026
Opinia niezależna
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