Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great products, great for gifting, easy to order, super communication and really fast delivery. Will use again. Thank you!

Reakcja na opinię

Oceniono na 5 z 5

Ordered a gift for my cousin moving into her new home in Longford. I live in England, her gift was delivered within 4 days, it was so easy and straight forward no stress ordering from your website.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I realised I had ordered the wrong wine and contacted Grape & Bean to ask if they could send the correct one instead. I was in touch with Margaret, and she was absolutely fantastic – so helpful, under... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Love the coffe mugs I got, wish they had more on stock. The chocolate cherries were delicious so is the strawberry jam. Definitely quality products. Shipping costs are reasonable considering how well... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep spożywczy dla smakoszy
  2. Kawiarnia
  3. Dostawca prezentów firmowych
  4. Sklep z koszami upominkowymi
  5. Sklep z winem

Napisane przez firmę

Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

195 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service

Great service. Lovely presentation. Recipient was very happy. I would recommend 100%

8 kwietnia 2026
Logo Grape & Bean

Odpowiedź od Grape & Bean

Thank you Rosie 🙂

Oceniono na 5 z 5

Great products

Great products, great for gifting, easy to order, super communication and really fast delivery. Will use again. Thank you!

1 kwietnia 2026
Logo Grape & Bean

Odpowiedź od Grape & Bean

Thank you Fiona 😊

Oceniono na 5 z 5

12/10

Excellent prices, excellent products and outstanding customer service. 10/10 would recommend!

8 stycznia 2026
Logo Grape & Bean

Odpowiedź od Grape & Bean

Thank you very much for your order and lovely review Jessica

Oceniono na 5 z 5

Very satisfied customer

Very satisfied customer, this company consistently exceeds expectations with their attention to detail and commitment to quality.

29 marca 2026
Logo Grape & Bean

Odpowiedź od Grape & Bean

Thank you Denise. We don't always get everything 100% but we really do try. Thank you for the lovely feedback

Oceniono na 5 z 5

Birthday gift.

Great choice of red wine to choose for a birthday gift, fast and prompt delivery and a very happy recipient. Thank you Greap & Bean.

26 marca 2026
Logo Grape & Bean

Odpowiedź od Grape & Bean

Thanks Sheila

Oceniono na 5 z 5

Great gift ideas

Great gift ideas, amazing quality of products, and fast delivery, I’m very impressed and will order again!

20 marca 2026
Logo Grape & Bean

Odpowiedź od Grape & Bean

Thank you very much 🙏

Oceniono na 5 z 5

It was a gift for someone else but they…

It was a gift for someone else but they rang to say it was beautiful so thank you very much!

26 listopada 2025
Logo Grape & Bean

Odpowiedź od Grape & Bean

Thank you for your order and kind review. We're glad they liked the gift 😊

Oceniono na 5 z 5

From start to finish I ordered

From start to finish I ordered. Here next day.Beautifully boxed 📦 and so personal ill buy again .So go on treat someone or maybe yourself

2 grudnia 2025
Logo Grape & Bean

Odpowiedź od Grape & Bean

Thanks Sheila. We're very happy to help :)

Oceniono na 1 z 5

Btl of wine missing missing from both…

Btl of wine missing missing from both hampers. Still waiting for refund, had to get chargeback.

13 października 2025
Logo Grape & Bean

Odpowiedź od Grape & Bean

Hi Nuala
I am very sorry that you had that experience. You are right. We forgot to include an item in your hamper. There is no excuse. It was our mistake.
Our number one priority every day is to make our customers happy. That's it. So when we mess up, we do everything we can to make sure it won't happen again. In this case, we called in all our staff and re-trained the picking process again. We have also initiated a new double and triple check procedure.
We did issue a refund to you immediately. You would have seen the screenshot of the confirmation that we sent you. When you said that your bank was refunding you, were were happy that you seemed happy with that. Your bank contacted us for authorisation for the refund and charged us a whoping fee on top. We authorised that immediately so that you would not experience a delay. I really hope that they have refunded you by now.
As the owners of a small family business, we apologise again for your experience.
I hope you don't mind me taking this opportunity to assure you and anyone reading, that this was a once off. Thankfully the vast majority of our reviews are 5 stars. To be honest, we can't afford to be getting anything else. All we have is our reputation.
Thank you for choosing us in the first place and if you are brave enough to choose us again, we promise to prove ourselves to you 100%. If not, we understand and apologise again for our mistake.
All the best
Tony & Margaret

Oceniono na 1 z 5

I was really disappointed my order…

I was really disappointed my order arrived 3 days later instead of 24 hours later. Also my message was not delivered with the gift so my sister had no idea who had sent it. it was a complete disappoiontment and i wont be using you again

5 listopada 2025
Logo Grape & Bean

Odpowiedź od Grape & Bean

Hello Eithne

Please accept our apologies for your experience. We are also disappointed. Our goal is simply to make people happy, both the sender and receiver of a gift.

We did include the message but a new member of staff put it on a card, thinking that it would be a nice added extra in the gift. Unfortunately, these can get lost in the packaging sometime. That's why we normaly print the messages and stick them on the inside lid so the recipients can't miss it.

As for the timelines, we shipped the order the day after your order came in in the evening. Our courier delivered it the day after that. This is about as quick as it gets in Ireland. However, I am sorry that we did not meet expectation on this. It may have come from our "Thank You" email where we say that our couriers usually deliver within 24 hours. Of course, we have to receive the order, prepare it and give it to them first. We will review this choice of wording in case anyone else takes it up that way.

Hopefully, you can accept our apologies and the sincerity of our response. It can be difficult to convey the sincerity in this situation but please note that bad reviews are taken very very seriously here. As a small family business, all we have is our reputation. We put our heart and soul into making people happy every day. Thankfully our 5 star reviews indicate that we acheive that most times.

We regret that we were unable to impress you this time but I promise that we will continue to try our best to make all our customers happy every day.

All the best

Tony & Margaret

Oceniono na 5 z 5

Excellent!

Great quality items, lovely packaging, and very fast delivery!

4 listopada 2025
Logo Grape & Bean

Odpowiedź od Grape & Bean

Thank you so much Jessica

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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