The rating would be -1 on Customer Service
If I could write a review for Below Zero, that is what it would be. An unauthorized charge was on my account. I was notified immediately and attempted to get it cancelled. I called the 1-800 number listed several times, even left 2 messages; no call back. Within an hour of this erroneous charge, I sent several email messages to CANCEL the entire order. My requests were totally ignored. There is absolutely NO way for me to cancel order. To top it off, NO merchandise was sent. Several days later, they sent an email stating they received my email and would keep $62 of my money they basically stole from me. Be careful when placing orders, for there is NO cancellation and basically no true refund on orders that are not authorized.








