Grand Home Furnishings Recenzje 

419
Wynik TrustScore: 2 na 5

1,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I love your furniture because it holds up well, I tell everyone to shop Grand over Ashley's Home furniture because they sell junk !! We bought our 14 year old granddaughter a bedroom set there about 5... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Ordered custom couches and waited 6 weeks for them to arrive only to receive the wrong item and wrong fabric. Waited another week or so to get clarification from manufacturer on why fabric we receive... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

This is for a lift chair purchased at Grand Home Furnishings in Winchester, VA. Lift chair, purchased for 86 year old mother, took weeks to arrive, with no date promised for delivery. Delivery tr... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

After ordering and paying cash for a nice leather recliner…..I’m now waiting a month after it arrived in Grand’s warehouse for it to be delivered. It snowed on the delivery day and instead of having t... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy
  2. Sklep z materacami

O Grand Home Furnishings

Napisane przez firmę

Since 1911, our mission has been to provide the best customer service possible. With 17 convenient furniture stores in Virginia, West Virginia & Tennessee, our knowledgeable sales team and specialists are here to help you find the perfect piece of furniture, a complete room or a new mattress set.

Our convenient delivery and financing options make getting that new furniture or mattress easy!

Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

419 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 20% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(419)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Best Deals

My husband and I always end up at Grands when we look for furniture. They have the best deals and quality. Also love the Coke and Popcorn.

29 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

Thank you for taking the time to review us! We appreciate your business.

Oceniono na 5 z 5

Personable and Professional …

Laura did an excellent job in every way. Very well informed about the furniture and all the ins and outs of "getting" it. No hard sell in any way.

29 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

Thank you for taking the time to review us we do appreciate your business.

Oceniono na 5 z 5

I would like to know if you are selling …

I would like to know if you are selling my number because I've been getting calls from telemarketers since I brought from your store ??

29 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

Thanks for the review and No we do not sell our customers information. If you have any other questions or concerns please call Customer Service at 1-866-472-6343.

Oceniono na 5 z 5

What great service!

What great service! Tara is awesome and I would and did buy additional items from her. Whenever I need things, I will come by your store first.

29 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

Thank you for the review. We appreciate your business.

Oceniono na 5 z 5

Made us feel welcome

From the time we entered the store we felt welcomed and comfortable

29 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

Thank you for the 5 star review! We appreciate your business.

Oceniono na 5 z 5

I was impressed that the sales person …

I was impressed that the sales person allowed me to take my time deciding on my choices. I was also impressed with the delivery and set up of furniture. The delivery men had to problem solve how to fit a sofa through a very confining doorway.

29 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

Thank you so much for taking the time to review us. We appreciate your business.

Oceniono na 5 z 5

Our salesman was very helpful and not …

Our salesman was very helpful and not pushy. We are happy with our purchase and it arrived earlier than expected.

28 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

Thank you for taking the time to review us. We appreciate your business.

Oceniono na 2 z 5

Ordered custom couches and waited 6 …

Ordered custom couches and waited 6 weeks for them to arrive only to receive the wrong item and wrong fabric. Waited another week or so to get clarification from manufacturer on why fabric we received was not what we ordered. Finally reordered our furniture and am now waiting 8 weeks for it to arrive. Had asked salesman several times for updates and didn't get a call back, keep having to call and follow up. Should be the other way around.

28 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

We do appreciate your patience and your business. If you need assistance please call Customer Service at
1-866-472-6343.

Oceniono na 5 z 5

We love your Lynchburg store!!

Your store in Lynchburg is easy to navigate. Your staff have given us good advice. They have not tried to oversell us. When we ask to just be left to shop around they honor that. Your sales are honest sales. One of your competitors advertise 50% off, buy one get one at the same price (meaning 50% off), buy one get one at the same or lower price for 1 cents (basically 50% off). I have found that this means they over price their items by 100% on a consistent basis! We respect your sales and overall way of doing business!!

28 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

Thank you for taking the time to review us. We appreciate your business!

Oceniono na 4 z 5

Always treated very good anytime we …

Always treated very good anytime we shopped , good delivery people and good products. We will return to buy if we need anything.

28 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

Thank you for your review. We appreciate your business.

Oceniono na 5 z 5

From our salesperson

From our salesperson, to the financing, to the delivery and set up, the people we delt with were absolutely wonderful. This was our fourth purchase from Grand and I'm sure it won't be our last!

28 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

Thank you so much for taking the time to review us. We appreciate your business.

Oceniono na 5 z 5

Very helpful and great customer …

Very helpful and great customer service. Will return for my next funiture purchase. Thanks for the great service.

28 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

Thank your for the review...we appreciate your business.

Oceniono na 1 z 5

Sofa frame broke within seven months...

Bought a couch from the store in Wise Virginia and within seven months the entire frame broke. My daughter's boyfriend got stabbed by a piece of wood sticking out. Very poorly made sofa!! I have emailed the company twice and no response. I called the store where I purchased the couch and they said that I bought it "as is". However, the lady I talked to said she would speak to her manager. She called me back and said they will send someone out to look at it. I really hope they fix it because the sofa has not been abused in any way.

12 lipca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

We are very sorry about the inconvenience. We'd love to discuss this with you because making our customers happy is our number one priority. Please contact our customer service department at customerservice@grandhomefurnishings.com. Thank you.

Oceniono na 5 z 5

I love my new sofa and love seat

I love my new sofa and love seat. The gentlemen delivering were very professional and right on time.

6 czerwca 2017
Opinia niezależna
Logo Grand Home Furnishings

Odpowiedź od Grand Home Furnishings

Awesome! Thank you for reviewing us. We appreciate your business.

Doświadczenie Trustpilot

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