Banner for Graham & Brown

Graham & Brown Recenzje 2285

Wynik TrustScore: 4.5 na 5

4,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I really like the colours, they were exactly what I was looking for. I painted my bedroom in the toasted teacake (giving cosy sophisticated vibes) and my hallway in the mykonos harbour (giving deep bl... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Bought the Venezia mural. It was easy to choose the section that we wanted. The instructions and cropping tools are good and you can adjust size, place, focal point etc. I sent for samples to decide o... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Denise was the nicest, most pleasant and informative person ever. I really appreciate all her help and the way she spoke to me that even with my accent she took her time to understand me and help me,... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I worked with AnnaMaria to troubleshoot and resolve an issue with my order. She was perfectly knowledgeable on the product (offset design wallpaper) and supported me thru all steps, including followin... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dekoracje i architektura wnętrz
  2. Projektant wnętrz

Napisane przez firmę

For 80 years, Graham & Brown has inspired people to think differently about their interiors through continuous innovation, creativity, and craftsmanship. Founded by two friends - Harold Graham and Henry Brown, the business has been family-run from its Headquarters in Blackburn, Lancashire, since 1946. Renowned for a rich design heritage and passion for colour, Graham & Brown offer premium-quality ranges of wallpaper, paint, murals, curtains, blinds, bedding and more, all designed to partner perfectly, offering a seamless coordination that helps simplify the decorating journey - everything you need for a to create stunning rooms.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Wonderful products. Easy to navigate website

Wonderful products. Easy to navigate. Have ordered samples but intend to follow up with wallpaper, paint and curtain orders.

6 lutego 2026
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for your lovely feedback. We’re delighted to hear you’re enjoying our products and website, and we look forward to helping you with your wallpaper, paint, and curtain orders.

Oceniono na 3 z 5

Love the wallpaper but needed to reset…

Love the wallpaper but needed to reset my password on your site - tried a few times but nothing came through to allow me to reset - I have to check out as a guest .

5 lutego 2026
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for your feedback! We’re so pleased to hear you love the wallpaper, but we’re sorry to hear about the trouble resetting your password. That’s certainly not the experience we want for our customers. If you need any help with your account in future, our customer service team will be happy to assist.

Oceniono na 5 z 5

Paint choice

Web site easy to use and found our perfect colour.

4 lutego 2026
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for the lovely feedback! We’re really happy to hear the website was easy to use and that you found your perfect colour.

Oceniono na 5 z 5

The ordering process was simple

The ordering process was simple, intuitive, and I appreciated the discount. Thank you!

3 lutego 2026
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for your kind feedback.

We are pleased to hear that you found the ordering process simple and easy to use, and that you were able to enjoy a discount.

We appreciate you taking the time to share your experience and hope to welcome you back again soon.

Oceniono na 1 z 5

Terrible wallpaper quality and wasted moneys

ORDER NUMBER: 2138043
I bought three rolls of Palais Fig Wallpaper to create a feature wall in my bedroom. Instead, I ended up feeling stressed and wasting my time and money.

The wallpaper is extremely poor quality. When hanging it, be prepared that any paste marks will show and they won’t come out. Also, be aware that your hands will end up stained red, as the colour transfers from the wallpaper onto your hands and all your tools.

On top of that, because the wallpaper is a red/purple colour but the edges are white, the seams between the strips are visible no matter how carefully you hang it or how perfectly your walls are prepared.

This was a terrible product and a horrible experience. I had to strip all the wallpaper off because it looked awful. I will never buy wallpaper from this brand again and I wouldn’t recommend it to anyone.

The company has been around since 1946, yet they still haven’t learned how to produce decent wallpaper. I don’t understand the price — it does not reflect the quality at all.

3 lutego 2026
Opinia niezależna
Logo Graham & Brown

Odpowiedź od Graham & Brown

We’re really sorry to hear about your experience with the Palais Fig Wallpaper. This certainly isn’t the standard we aim for, and we completely understand how frustrating it must have been.

As we don’t have any order details from your review, we’re unable to look into this specific case right now. We’d love the chance to help and see how we can make things right — please reach out to us directly at help@grahambrown.com with your order information so we can assist you further.

Thank you for bringing this to our attention.

Oceniono na 5 z 5

I made a mistake in the paint I bought

I made a mistake in the paint I bought. Anam was very helpful as was Hayley with all my questions. Very happy now I have bought the right colour.

3 lutego 2026
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for your feedback. We’re glad to hear that Anam and Hayley were able to help and that you’re happy with your new colour.

Oceniono na 5 z 5

So thrilled that you are shipping to…

So thrilled that you are shipping to Canada now! Thank you! I’ll be placing 2 large orders soon!

2 lutego 2026
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for your message. We’re glad to hear you’re pleased about shipping to Canada and look forward to your orders.

Oceniono na 5 z 5

Brilliant

Brilliant. I wouldn't order from anywhere else! Smooth sailing is the most stunning blue colour i have ever saw.

18 października 2025
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for your feedback. We’re delighted to hear that you love Smooth Sailing and that your experience with us has been so positive.

Oceniono na 5 z 5

Really good website

Really good website. Easy to navigate and to see the wallpapers in detail and in room settings.

2 lutego 2026
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for your feedback. We’re glad you found our website easy to navigate and helpful for viewing wallpapers in detail and in room settings.

Oceniono na 5 z 5

After trying different paint brands and…

After trying different paint brands and having some disappointments towards discrepancies between color advertised and the color received painted on the wall, I found this brand to be very true to life. The products exceed expectations regarding drying time and projects are being completed sooner. The coverage is excellent as we used a lighter color to cover a very dark one. Worths the money 5 star service

20 listopada 2025
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for taking the time to share your experience. We’re pleased to hear that our paint performed well, matched the color you expected, and helped your project progress smoothly. Your feedback is much appreciated.

Oceniono na 5 z 5

Love the “see it in your room “ app

Love the “see it in your room “ app. Made us purchase from this store

1 lutego 2026
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for your feedback. We’re glad the “See it in your room” app helped you visualize your space and made your shopping experience easier.

Oceniono na 5 z 5

Three free samples

Three free samples - delighted with service.

16 stycznia 2026
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for your feedback. We’re glad you are happy with the service and the samples

Oceniono na 5 z 5

Very good.

Ordered a Roman blind from them. Very good quality at a very reasonable price. The delivery was quick and no issues.

Highly recommend.

21 października 2025
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you so much for your lovely review! 😊
We’re really happy to hear you’re pleased with your Roman blind and that everything arrived quickly with no issues.
Thanks again for the recommendation — it truly means a lot to us!

Oceniono na 1 z 5

Ordered a sample sticker 12 days ago…

Ordered a sample sticker 12 days ago and it still isn't here. I've since painted my room with a different brand and am very happy.

16 stycznia 2026
Logo Graham & Brown

Odpowiedź od Graham & Brown

We are sorry to learn that you have not yet received your sample order. It appears that the shipment may have been delayed or lost within the postal system.

Kindly reach out to our Customer Service team, who will be happy to assist you further.

Please accept our apologies for any inconvenience caused.

Oceniono na 5 z 5

Very satisfied

Very satisfied with the quality of the products and the whole shopping experience.
We bought wallpaper first followed by paint and we are delighted with the end result of our decoration project.

7 stycznia 2026
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for your feedback. We’re delighted to hear you’re very satisfied with both the wallpaper and paint, and that your decoration project turned out so well.

Oceniono na 5 z 5

The service rep went out of her way to…

The service rep went out of her way to help me. My computer was acting up and she placed the order for me. She was patient, competent and very helpful. She followed up and called me back to make sure I got this right. Denise was awesome and represented the company well. You are lucky to have her.

23 stycznia 2026
Opinia niezależna
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you for your kind feedback. We’re delighted to hear about your positive experience with Denise and will be sure to pass on your lovely comments to her. We really appreciate you taking the time to share this.

Oceniono na 5 z 5

Five Stars Isn’t Enough for This Team

I am genuinely blown away by the service received from start to finish with Graham & Brown.

After ordering a sample of the Chelsea Night Sky wallpaper, I later found out it had been discontinued. I managed to source six rolls elsewhere, but despite searching everywhere, I couldn’t find the additional rolls needed to complete the room.

I reached out to Andrew, who didn’t hesitate to arrange a special production run just for me — something I honestly never expected. That alone would have been impressive, but what followed was next-level service.

From approving the order to dispatch, the entire process took just one day. Every single person involved kept me informed at each stage, making the whole experience completely seamless and stress-free.

The quality speaks for itself. The wallpapers and paints are exceptional, with a flawless match that is genuinely worth every penny. We’ve used more expensive brands in the past, and none have come close to the quality or consistency we’ve had with Graham & Brown.

This is how customer service should be done.

Highly, highly recommend.

Massive thanks to the incredible team who made this happen:
Andrew Graham
Paula Hill
Katie Eastwood
Joanne Brown

17 stycznia 2026
Opinia niezależna
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you so much for your wonderful feedback. We’re truly delighted to hear about your experience and that our team was able to support you in completing your project. Your kind words mean a great deal to us, and we will be sure to pass your thanks on to Andrew, Paula, Katie, and Joanne. We’re so pleased you’re happy with the final result and appreciate your recommendation.

Oceniono na 5 z 5

Paul from startlight painting New York

Paul from New York, I was having a hard time navigating your website.I just could not break through. Luckily for me, I got in touch with Denise Smith.Who helped me from my samples through my final order. It was a pleasure working with her.She is courteous and professional and definitely an asset to your company.Thank you again

22 stycznia 2026
Opinia niezależna
Logo Graham & Brown

Odpowiedź od Graham & Brown

Thank you, Paul, for your kind words. We’re delighted Denise was able to guide you through the process and provide excellent support. We’ll be sure to pass on your comments.

Oceniono na 1 z 5

Disappointed

We have had a poor experience from this company. The website is glitchy and sometimes prevents orders going through. They asked us to contact the help centre, but have not provided any satisfactory response to our initial problem with a bespoke wall mural. It is an expensive range of wallpaper.

31 grudnia 2025
Opinia niezależna
Logo Graham & Brown

Odpowiedź od Graham & Brown

We’re sorry to hear about your experience and appreciate your feedback. For assistance with your bespoke wall mural, please contact our dedicated team at help.is@grahambrown.com
who will be able to help resolve your issue.

Oceniono na 1 z 5

I paid for samples 10 days ago and they…

I paid for samples 10 days ago and they haven’t arrived.
This gives me no faith in the company that any expensive order for wallpaper would arrive .
I will not use this company again

10 stycznia 2026
Logo Graham & Brown

Odpowiedź od Graham & Brown

We’re very sorry to hear that your samples have not yet arrived. This is not the experience we want for our customers. Please reach out to our team at help@grahambrown.com so we can investigate and resolve this for you as quickly as possible.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej