Graco UK  Recenzje 

"Ella Brown was very helpful. I was promised the part. I wait to receive it but I am very grateful for all the help and the quick response from her. I cannot praise her enough. thanks"

During our holiday, the bumper bar broke on the plane, and I was really worried I wouldn't be able to replace it if I couldn’t purchase one online. But Ella from customer service was incredibly kind and arranged one for me! So just to confirm, this issue is now fully sorted—thank you!

Fast and helpful responses to my issue. Thank you so much!

It was the first time I needed to use graco online , I lost the newborn insert for the car seat . I sent an email and Lauren replied quickly and efficiently and the new liner is in the post !
Such a joy to be able to resolve something so easily .
Thank you Lauren , you’ve been amazing

I’ve gone to Graco several times now, when we had lost an arm bar from a stroller, lost shoulder pads from a pram and when our car seat had a crack in the polystyrene. Every time, they’ve been extremely helpful in getting things sorted, completing the repair to the car seat and providing spare parts free of charge. They get back to you quickly and are very pleasant! It definitely encourages me to shop with them again.

Ref:1034133

Great communication and service from Customer Services especially colleague Ella Brown who went out of her way to assist. Replacement item despatched extremely quickly and arrived well within timescale quoted.

I have given 2 stars as the communication is very good from Graco. However the system they have for faulty items isn't fair on the customer. To expect parents to be without pushchairs e.t.c and to have time to go find cardboard boxes for couriers and the be without the products whilst the repair takes place isn't fit for purpose. I've never known such a faff. I've gone directly to where I've purchased it from and they are trying to resolve directly with an exchange as they understand its not practical.

Clear and concise response answering query advising tether not required on the Turn2Me i-Size R129 as used Isofix

Fab company. We damaged the bag to our travel cot, and I asked to purchase a replacement. They sent this to me free of charge and supper quick. Couldn't ask for better customer service, from Lauren.

Excellent customer support. I needed a new bumper bar for a recent Graco pushchair I bought. I couldn’t find a replacement anywhere. Sent them a message on Instagram and there was a customer support email. Ella dealt with my query and it was resolved quickly with no hassle. Amazing service- would highly recommend graco uk - thank you.

Graco Customer Services, helped me to acquire some replacements shoulder strap pads for our Turn2Me baby car seat, as we couldn't see anywhere on the Internet to purchase these. From start to finish, they where more than understanding about the whole situation. Extremely satisfied!

I’ve had mixed experiences with Graco UK. Their customer service has impressed me, especially with quick responses and free replacements. However, one stroller’s frame snapped after a year, which was disappointing. Despite that, they issued a refund promptly. Overall, reliable products and excellent service, though durability could be improved. Would recommend but with caution.

This is the first time I have dealt with Graco as I am a first time mum and I just wanted to recognise how amazing the customer service and support is from the Graco team. They were quick to respond, efficient and so kind. I was looking to purchase a replacement highchair cover as my baby had damaged my current one and I couldn't find a suitable replacement online that would be compatible. They quickly sourced the item for me, ensuring it fitted with the model I had and sent it to me for free as a gesture of goodwill.

It has been a long time since I've dealt with a company who has excellent customer service and has that human touch.

Amazing techical support and advice ! I just wanted to recognise the superb customer service I have just received from the Graco team. Firstly, the attitude of both individuals I spoke to was very professional and polite , secondly the level of product knowledge demonstrated was exceptional. Emily was very knowledgeable and was easily able to offer advice and information even when comparing a product from the US.
The level of expertise and care demonstrated reassured me that the Graco solution was the most suitable solution to for my precious granddaughter who will be visiting shortly.
Thank you very much and congratulations. In this world of electronic transactions and on line bots , the personal touch really makes a difference !

"Absolutely excellent in all respects, probably the best experience I’ve ever had of a customer service desk."

When my order was returned to Graco by the delivery company . I got in touch with the sales team , James & Vicky got back in touch the following day . Vicky went above and beyond to get my order sent out again and delivered the following day . Great service .

I’ve been using the Graco contour electra cot for a year now and have been so happy with it. Recently one of the wood slats beneath the mattress broke and I was concerned about my child’s safety. I reached out to Graco to ask about buying a new mattress and they kindly offered to send a replacement mattress out for free. The customer rep (Ella) was so helpful in identifying the exact product and I received the mattress today. I can’t express how timely this gesture of goodwill is and greatly appreciated. I have already recommended this cot to all my friends and family and will do so with even more enthusiasm!

I contacted Graco on facebook to ask if they do a 5 point harness to go with the car seat i have of theirs. My seat didn’t come with the 5 point harness kit.
This will only get used now and again when I have my grandson.
Not only were they extremely fast to respond and helpful, they are sending me the kit out for free.
I’m over the moon.
If only more companies could be as helpful

Exceptional customer service! Really can not recommend enough! By the time I saw the email saying they were sending a replacement mattress - I had already received it!

My child broke his cup holder, and Graco sent me a replacement immediately, even if the car seat is not anymore in warranty (4 years old), thank you so much .