The graphics are great, customer service is pretty good, and the kit is comfy. BUT, 70 miles on one set of bibs and they are already wearing through. I can normally get about 1000 miles out of other b... Zobacz więcej
Reakcja na opinię
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Did take a while for the order to arrive and couldn’t track it with details I’d been sent however when I enquired about it via email, Aaron was prompt and helpful in his reply including giving me full... Zobacz więcej
Reakcja na opinię
It took a long time to deliver. The long-sleeved Jersey was tight, despite me following the size guidelines. I was expecting a bigger, thicker top, like my existing one. When I tried to provide feedba... Zobacz więcej
Reakcja na opinię
It’s here it’s wrapped and waiting to see his smile Christmas morning! Thanks to Govelo and Aaron I misjudged the size sent an email all resolved with no fuss so much so Aaron you’re welcome in... Zobacz więcej
Informacje dotyczące firmy
- Sklep z odzieżą aktywną
- Sklep z akcesoriami rowerowymi
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
- Kolarstwo szosowe
- Sklep z odzieżą sportową
Napisane przez firmę
GoVelo is a Small Business based in UK and in the U.S. We sell high-quality Bicycle Clothing in different colours, designs and sizes. Our designers and cyclists collaborate to offer the best performance textile.
Dane kontaktowe
24-26 Arcadia Avenue, N3 2JU, London, Zjednoczone Królestwo
- support@govelo.com
- govelo.com
4,2
Dobra
64 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Brilliant customer service
Size came up small, but it was quickly replaced at no extra cost to me. Fantastic customer service (Jul21)
9 lipca 2022
Opinia niezależna
Odpowiedź od Govelo
Thanks for "Fantastic", I felt it
Great cycling clothing company
Great cycling clothing company. Were quick to answer my queries regarding sizing and went the extra mile to sort out an issue with delivery after I made a typo when inputting my address. Highly recommended.
5 maja 2023
Opinia niezależna
Great experience
The sizes run smaller than I even expected, but once I figured out my right size, their products are great, these are my favorite cycling jerseys.
When I got the wrong size, the swap process was easy and after I received my new jerseys, I immediately ordered more.
Even with the sizing bump-in-the-road, this was a great experience
18 maja 2022
Opinia niezależna
Amazing job conducted by the company on…
Amazing job conducted by the company on replacing my jersey. They were quick, honest and with great support.
20 maja 2022
Opinia niezależna
A wonderful company
A wonderful company! Had an issue with the delivery of the initial order but one word to Aaron and it was replaced! Service was friendly and prompt, and the kit was great quality! Highly recommended!
3 maja 2023
Opinia niezależna
Very good service - and nice jersey
Had an issue with my order and each time (two issues in the end) fixed quickly and surpassed expectations.
Also helped that jersey has been excellent for the money. 👍🏻🚴
2 maja 2022
Opinia niezależna
Absolutely fantastic service
Absolutely fantastic service, Aaron went above & beyond in my opinion. 10 🌟 from me & I'm looking forward to my next purchase. 👌👏👏
26 kwietnia 2023
Opinia niezależna
Great customer service
Great customer service. I had a problem with my order. This was dealt with immediately, the service was fantastic. Good quality gear as well
27 kwietnia 2023
Opinia niezależna
Very slow postage from China, poor customer service
Ordered a jersey from Govelo - very poor experience. Firstly there is no size guide on the site so I had to 'guess' my size. Being as the clothes are posted from China it took 5 weeks to arrive. It was the wrong size and customer services said another would be sent out from China. I didn't want to wait 5 weeks to try a different size so asked for a refund. They were not at all happy to give a refund but asked me to post it back to China at a cost of 16GBP. I didn't bother and will just take the hit.
Aaron seems to answer a lot of the queries internationally and has poor grammar: I'm guessing 'Aaron' is a name attached to whoever in China is replying to the emails that day.
Overall: poor customer service, very slow delivery and all the problems of dealing with buying from the other side of the planet. I wouldn't go anywhere near this company again.
23 kwietnia 2023
Opinia niezależna
Fantastic service and brilliant product
This is the first time I have ordered anything from Govelo and I have been so impressed by their customer service. I misjudged the size of the jerseys I needed but Aaron at Govelo responded to me the same day and it was all resolved without any problem at all. Great quality product too…. I’ll certainly be telling my friends! Many thanks Aaron
10 stycznia 2023
Opinia niezależna
Great customer service
I ordered an item from the website which took longer than expected to arrive however swift customer service and a lovely product means I will order from this company again.
29 listopada 2022
Opinia niezależna
Thanks Aaron and Govelo from New Zealand
It’s here it’s wrapped and waiting to see his smile Christmas morning!
Thanks to Govelo and Aaron
I misjudged the size sent an email all resolved with no fuss so much so Aaron you’re welcome in NZ anytime!
Even in this crazy pandemic world Govelo excelled with prompt service and I thoroughly enjoyed the personal contact. The story of Deans jersey is now entertaining my friends.
Kia Kaha!!!
Jill Summer
Christchurch
New Zealand
29 listopada 2021
Opinia niezależna
Great service
Great service - had a hiccup with the order (my fault) which was really well handled.
29 września 2021
Opinia niezależna
Made in China
Decent quality jersey, took 2 weeks to arrive
Why not get Santini to manufacture the items?
24 sierpnia 2021
Opinia niezależna
Great jersey and even better service
The product was great and the price very good. What was exceptional was the customer service. I ordered what I thought was the correct size, but it sat too large. This issue was responded to and dealt with very quickly, and beyond my expectation. You do not get that happening often these days.
7 sierpnia 2021
Opinia niezależna
The bib shorts that I ordered is of…
The bib shorts that I ordered is of high quality. The service was fast and amazing! Highly recommended to anyone who is looking for quality cycling gear.
21 czerwca 2021
Opinia niezależna
I've ordered multiple jerseys and the…
I've ordered multiple jerseys and the experience has always been very good. They offer unique products and with great value. I will definitely order again!
19 czerwca 2021
Opinia niezależna
Govelo continues to deliver quality at…
Govelo continues to deliver quality at a cheaper price. I have 3 of their jerseys and all are great - size runs true. I’ve been pleased with their shipping updates.
17 czerwca 2021
Opinia niezależna
Govelo has been very customer service…
Govelo has been very customer service oriented. I love their jerseys and they are quick with delivery, exchanges and returns. Every company should take lessons from their customer service approach!
16 czerwca 2021
Opinia niezależna
Maria Fridded
Big thanks to Govelo team for their communication, they send me new replacement because of sizing
16 czerwca 2021
Opinia niezależna
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