gorillagazebos Recenzje 

Reasonable product. Ordered my first in January and just ordered another one. Unfortunately in comparison with the order received in January this one looked 2nd hand. The frame had obviously been re-boxed and the legs were a little scuffed. When I suggested a small goodwill refund as it wasn't new they were extremely condescending and claimed they could offer to collect and replace but occasionally scuffing does happen at the factory so there's every chance the next one received would be the same and it definitely is brand new, not used as they scrap customer returns.
Anyway, when I challenged the new statement as I was able to make a direct comparison with one received earlier, he immediately said he would collect it.
Obvious ploy to call my bluff as this would be hugely expensive to his company and the environment if they do in fact scrap ALL customer returns. I had said I was happy to keep it with a small refund so I believe he was banking on me not wanting the hassle.
I don't want the hassle. I'll keep it. But will cross everything that I don't have any issues that I need further recourse to the company on, as I think we now know how well that will go.
I've bought 2 gazebos from this company. I won't buy a 3rd - there are other companies out there with comparable price and quality. And better customer service.
Edited: they have now offered £10 goodwill gesture (on a £190 product) after I expressed my feelings!
Edited again 30 days later: prompted to return as they wanted personal information removed (which I have) and now realise I've yet to receive even the £10 goodwill gesture. Not covering themselves in glory on this one, are they?

Great product, well made and extremely sturdy. Excellent customer service along with speedy delivery.
Definitely worth the money!

False advertising, bought a 3m x 3m canopy that
actually only measures 2.92 x 292,
Gorilla Gazebos agent (Insert crybaby that doesn't wish to be named at blackstoneleisure,co,uk, and whined to trustpilot(has an ahh-my-child condescending phone manner) refused to replace with goods as advertised or collect and refund, and maintains the delusion that a cover that is 2.92m is 3m
Buyer beware

2.5 x 2.5 gazebo ordered on Thursday afternoon, delivered Saturday morning, erected today. Lives up to all the excellent reviews. I have owned a few gazebos and this is by far the best made. Heavy, but that's because its very solid! And it all fits easily into its wheeled carry bag - yippee!

Awful product and awful business. They're more intent on ripping off the customer than providing a service.

AVOID BUYING THIS CHEAP POOR QUALITY PRODUCT AND POOR BUSINESS.

Best 2.5m gazebo. So strong. Easy to put up. Looks fantastic. Had one very windy day - glad I bought the leg sand bags as an extra. Makes great shady playroom for grandkids! Perfect size for garden.

Excellent gazebo and great service. Ordered online direct with the company and delivered the next day. The same company also sell through Amazon and eBay but you'll pay more so might as well order direct.

Well made gazebo, strong frame. Excellent customer service.