The claims process was a nightmare
The claims process was a nightmare. extremely unprofessional. I encountered inconsistent communication, shifting explanations, and repeated delays, making it extremely difficult to obtain a fair and transparent resolution following an accident and receiving necessary medical treatments
The handling of my claim fell far below reasonable standards of customer care and professional competence, which directly influenced my decision to cancel both my house and auto policies. Based on this experience, I have advised friends, family, and others to carefully consider their options before choosing this insurer.








