Fantastic Customer Service from Gore-Tex
My Klim Motorcycle jacket which I've had for three years, made from Gore-Tex material started to leak in one specific area near the zip. Disappointingly Klim accepted no responsibility as it was outside their two year guarantee. They directed me to take the issue up with Gore-Tex, which I did. Gore-tex were excellent from the moment I contacted them to explain what had happened. I can say that they stood firmly by the terms of the Gore-Tex lifetime guarantee, and were professional and technical in analysing the garment and extremely professional in the contact with me. The analysis did find that the garment had failed and they made recompense. I wish all companies could approach guarantees in the same way. I can't praise Gore-Tex highly enough.








