Gooploo Recenzje 2

I purchased a Lenovo laptop via D ick Smith from them. It was not operational at all. No drivers, so no internet access etc. I tried to contact Gooploo many times. No response. Still no response a few weeks later. I am very angry with them!

It took me 3 days to get the laptop operational. It seems they had wiped the laptop and just left it with no drivers and plain old windows 10.

So nothing worked. I managed to identify and locate the drivers I needed to get the internet connection working. Placed them on to a usb stick and then ran them on the laptop.

I then had internet access!!

I then asked AI and it said Lenovo laptops use Vantage. Lenovo Vantage was not installed. So I located that and installed it.

It then isolated some ridiculous number of problems on the laptop - about 3000. Including that no drivers were installed and the bios was out of date and more.

Anyway it took a long time and two days later I finally managed to get the laptop to work.

So it is now working.

But this is NOT GOOD. It interfered hugely with my very busy schedule. And even now I dont have the laptop sorted fully.

It still thinks it is in Australia so I am prevented from buying Lenovo Laptop tools. I have just contacted Lenovo and have a case with them.

So VERY VERY unhappy. Gooploo dont seem to care at all. No phone numbers to contact them.

So I have raised this with D ick Smith and they are dealing with it now. They also had no response so I imagine D ick Smith will remove them from their marketplace.

I ordered a Samsung Galaxy S22 Ultra (green, 512GB, very good condition) under eBay item number 257128483159. Unfortunately, the phone I received was a different colour (black) and clearly not the advertised condition — it had visible scratches, dents, and dirt.

I first contacted the seller on 25 December and sent multiple messages, including clear photos of the phone received. The seller responded once on 25 December and asked me to wait until 4 January because their dispatch team was unavailable. They assured me they would be in contact to explain what happened and why I received the wrong phone. I replied immediately, but then heard nothing further. I followed up again on 7 January and received no response.

On 9 January I followed up again and finally received a reply. The options offered were disappointing — I was told to either wait for “management” (who would not return until 19 January) or accept an $80 partial refund, with no explanation for why the wrong phone was sent. Since then, despite further attempts to resolve the issue, I have had no communication at all. It appears the seller has stalled until eBay’s return timeframe has passed. However, because the issue remains unresolved through no fault of my own, I am still covered under Australian Consumer Law.

As of 23 January, I have sent additional messages on 16, 22, and 23 January and the issue remains unresolved. I still have an open return case and am now pursuing resolution through eBay under ACL rights, as well as other Australian consumer protection channels including Fair Trading and the ACCC. I hope this can still be resolved, but based on my experience, my trust in this seller has been lost. Buyers should proceed with caution.