Goldylost Recenzje 

6
Wynik TrustScore: 3.5 na 5

3,4

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Informacje dotyczące firmy

Napisane przez firmę

Goldylost Hair is an Australian luxury wig and hair topper boutique specialising in natural-looking human hair wigs, hair toppers and hair pieces for women experiencing hair loss (including thinning hair, alopecia and hair loss from chemotherapy or illness). Founded by Clementine, who has experienced hair loss herself, we create premium, comfortable pieces designed to look like your own hair—so you can feel confident, feminine and like yourself again. We offer private 1:1 wig and topper consultations in our Chippendale, Sydney salon, plus online/video consultations for interstate and international clients. Every piece is crafted with high-quality human hair and meticulous hand-tying, then professionally cut, coloured and styled in Australia for an undetectable, realistic finish. We’re known for compassionate service, expert guidance and a supportive hair loss community through our educational content and customer stories.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

6 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(6)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję

Dokonujemy weryfikacji wystawionych opinii

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Horrible customer service 😑

Horrible customer service 😑

The lady that runs it is beyond disgustingly disrespectful as a cancer patient I'm absolutely appalled by her discard and dismissive behaviour after waiting years for a custom wig - I've been discriminated and treated very unfairly. Really un ethical also she keeps bumping up prices randomly when agreed to certain price just with in a year or 2 which shouldn't be a big jump really but she's almost doubled.. just very dodgy. Pls don't waste you'r money on this un ethical un kind - lack of human decency or any type of kosher behaviour is greatly lacking... not to mention the wigs are from cheap made china aswell... a friend said she bought a hair topper from them and it started shedding like crazy and doesn't sit securely enough too.

8 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Dont recommend


I am extremely disappointed with my experience.

I returned an unworn, unopened item and was shocked to discover that I would be charged a $150 restocking fee plus $39 in return postage. In all my years of online shopping, this is by far the most expensive return I have ever encountered.

I understand that businesses have operating costs, but charging $150 to restock an unworn and unopened item feels excessive and unreasonable. As a customer, it is difficult to understand how such a fee can be justified.

The reality is that purchasing wigs and hairpieces online is challenging. Customers often cannot determine the right color, density, style, or fit without seeing the item in person. Many people may need to make more than one purchase before finding the right piece. With fees like these, customers can end up spending hundreds of dollars in return costs alone, on top of already premium-priced products.

What makes this particularly disappointing is that many customers shopping for wigs are doing so during vulnerable and emotional times in their lives. Hair loss can have a significant impact on confidence and self-esteem. Instead of feeling supported, I felt penalized for trying to find a product that worked for me.

Because of this experience, I would not recommend this company to others. While I respect that every business must cover its costs, I believe these return policies place an unfair burden on customers and should be reconsidered.

I dont recommend Goldylost. I would purchase from Lusta who at least offers the first return for free

31 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Second purchase and still so impressed!

I previously purchased a topper from GoldyLost and had such a great experience that I came back for my second piece, this time a full wig.

Both times, the quality has been absolutely beautiful. The hair feels soft, natural, and blends so well. My topper gave me so much confidence, and now my wig has exceeded my expectations just as much. You can really tell care goes into their pieces.

Customer service has also been lovely and helpful throughout the process, which makes such a difference when you’re investing in hair.

So happy I found GoldyLost and I definitely recommend them if you’re looking for high quality wigs or toppers❤️

25 lutego 2026
Opinia niezależna
Logo Goldylost

Odpowiedź od Goldylost

Dear Michelle,

Thank you for taking the time to share this feedback. I want to acknowledge how emotionally significant wig selection is, and I am sorry your experience did not meet your expectations.

Our restocking fee is disclosed clearly at checkout, where every customer confirms they have read and understood our return policy. This is because premium human hair wigs must be inspected, washed, quality checked, and restyled before they can be resold — real costs that we absorb rather than build into our list prices.

Our fee is one of the lowest in the premium human-hair wig industry, and unlike most competitors, we offer free exchanges — no fee applies if a customer wishes to try a different piece. In your case, we also provided a complimentary video consultation to help select the right colour and rush-shipped your order at no additional charge.

If you would still like to explore an exchange for a piece that works better for you, please email us at contact@goldylost.com and we would be genuinely happy to help.

With warmth,
Clementine Bastos
Founder, Goldylost

Oceniono na 5 z 5

Beautiful hair, natural finish, and great service

Goldylost exceeded my expectations. The hair feels genuinely high quality, soft, shiny, and full without looking bulky. The color and overall finish look natural, and the construction is comfortable and well made.

Shipping was smooth and the packaging was careful and professional. I also want to highlight their customer service, fast replies, clear communication, and they helped me choose the right option.

If you want a premium wig/topper that looks real and lasts, Goldylost is absolutely worth it.

16 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

I had such a great experience with…

I had such a great experience with GoldyLost Hair! The products are absolutely amazing and the quality is outstanding. You can really tell they care about what they do. On top of that, everyone is so kind, friendly, and always ready to help. Highly recommend! ✨

6 lutego 2026
Opinia niezależna

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