goldenmoments.ie Recenzje 

19
Wynik TrustScore: 4 na 5

4,1

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Informacje dotyczące firmy

O goldenmoments.ie

Napisane przez firmę

Are you looking for some unique gift ideas for an upcoming celebration? Perhaps you are in need of some birthday present ideas for mum or dad, an anniversary gift for friends or a romantic Valentine's Day experience to remember.

Whatever the special occasion you have in mind, you can find the perfect gift ideas and experience days with Golden Moments. We have a wide range of personalised gifts and experiences for you to explore and find the best present for him or her.

We can offer packages to suit all kinds of personalities, and budgets too ... whether you know someone who would love a 160ft Bungee Jump, Five Star Theatre Break, Supercar Driving, Makeover and Photoshoot or a Day at the Races ... we have lots of amazing gift ideas for special occasions to choose from.

So if you're in need of a bit of inspiration on what celebration gift to get someone, we invite you to have a browse through our extensive selection of gift experiences. We're sure you can find that perfect present you're looking for ... and who knows, you might even find a little something for yourself while you're there!


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

19 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(19)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję

Dokonujemy weryfikacji wystawionych opinii

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

We had an excellent time thanks to Golden Moments

We had a great time at our Afternoon Tea in Cork. Claudine and Verity have been exemplary in helping us make the booking with the venue we chose, the communication was very smooth and they followed up regularly with us throughout the process. Thank you so much!

14 maja 2026
Opinia niezależna
Logo goldenmoments.ie

Odpowiedź od goldenmoments.ie

Thank you so much for your kind review!
We’re so glad to hear you had a great time at your Afternoon Tea in Cork. Claudine and Verity will be really happy to hear your feedback. We’ll make sure to pass it on to them.

Thanks again for choosing Golden Moments, and we hope to help you plan another experience soon.

Have a great week :)

Team Golden Moments

Oceniono na 1 z 5

Stay away from this company!!

Stay away from this company!!

They advertise tickets for football matches which aren’t available . I bought tickets and they then told me they would be unable to provide them at short notice (it was a few days before the match).they took payment from me and now have told me my refund will take up to 10 days . Do not use this company! They are a con and will take your money for items that are unavailable

Because of them I have missed out on the match with another company which can provide the tickets

Avoid at all cost! Customer service is shocking too .

I wish I could give no stars

- in response to their reply, they advertised the tickets as available. Other companies were also shut and when they reopened they were able to honour the tickets as they had advertised them as available. This company shouldn’t have advertised tickets as available. I couldn’t purchase elsewhere as they had my money.

Please avoid and use a different company.

2 stycznia 2026
Opinia niezależna
Logo goldenmoments.ie

Odpowiedź od goldenmoments.ie

Dear Nisha,

We’re sorry to hear that you were unhappy with your experience.

However, it’s important for us to explain the situation clearly, so the full picture is available alongside your review.

Your order for football tickets was placed on New Year’s Eve at 2:42pm, during our holiday closure. Our team returned on New Year’s Day to process pending orders. By 11:33am that morning, we had received two emails from you requesting a refund, and we actioned this immediately.

For security reasons, refunds must be returned to the original payment card. The banks control the processing time, and this can take between 3–10 days. We do understand that you needed the funds sooner, but we were unable to transfer the amount to a bank account due to fraud-prevention requirements.

We confirmed the cancellation and refund within 24 hours of your request. I’m very sorry the refund did not reach your account sooner, but the timing is set by the card providers, and it is not something we can speed up.

Our football ticket packages are always subject to availability, and we do not knowingly offer any tickets that are unavailable. Our customer service team can always check specific fixtures beforehand for anyone who wants reassurance prior to placing an order.

With Kind Regards

Team Golden Moments

Oceniono na 5 z 5

Excellent present for a 86th birthday.

I ordered an old copy for my father birthday, it was hard to find the date but they managed with the help of Claudine who was very helpful in sorting out that issue.

I would suggest ordering a week or 2 in advance if you are worried about getting your paper on the correct date

My dad was overjoyed and emotional.

I would highly recommend this present and company.

11 września 2025
Opinia niezależna
Oceniono na 5 z 5

Great customer service

Great experience booking with Golden moments and exceptional customer service from Dan. Highly recommend!

21 maja 2025
Opinia niezależna
Logo goldenmoments.ie

Odpowiedź od goldenmoments.ie

Thank you very much Brian for your review!

It's so nice when our happy customers take the time to leave a review, so it's much appreciated!

Have a great week :)

Team Golden Moments

Oceniono na 5 z 5

Incredible Customer Service

I was absolutely astounded by the quality of the customer service of Golden Moments. I've never known a company to go so far out of its way to help a customer. I bought a voucher a number of years ago and when I tried to claim it there was a small issue. Dan in Customer Service could not have been more helpful and really went above and beyond to sort everything out. I can't recommend this company enough and Dan deserves all of the nice things in the world! Thank you so much.

14 stycznia 2025
Opinia niezależna
Logo goldenmoments.ie

Odpowiedź od goldenmoments.ie

Hi Cathy,

Well, WE are absolutely astounded by this amazing review you have taken time to write for Dan!

It's always wonderful to have feedback from our customers and I know Dan (and all of us) are very grateful to you for sharing your words and to know that we have been able to provide you with the best service possible.

As a team, we too agree that Dan deserves all of the nice things in the world so we will leave a chocolate muffin on his desk tomorrow morning :)

Thank you so much Cathy and have a great rest of the week!

Team Golden Moments

Oceniono na 5 z 5

Dealing with Dan today exceptional…

Dealing with Dan today exceptional customer service. Really helpful went far beyond my expectations. Great service from Dan and Golden Moments great peace of mind to have when buying vouchers that the company has the support in place. Thank you Joe

13 stycznia 2025
Opinia niezależna
Logo goldenmoments.ie

Odpowiedź od goldenmoments.ie

Thank you so much for your 5* Star Review Joe!

We are so pleased to hear that Dan was able to provide peace of mind for you when purchasing from us and it's very kind of you to take the time to leave a review for him, he will be delighted :)

Have a superb day! Team Golden Moments

Oceniono na 5 z 5

Hi Claudine

Hi, Claudine was very helpful yesterday when I was using golden moments voucher I had, there was no issue she wasn't willing to sort for me.
Thanks so much
Nicola

5 grudnia 2024
Opinia niezależna
Logo goldenmoments.ie

Odpowiedź od goldenmoments.ie

Good Morning Nicola,

Thank you very much for taking the time to leave a review. Claudine will be so pleased to hear that she made your Golden Moments experience smooth and simple!

Wishing you a fantastic Christmas from the whole team here at Golden Moments :)

Oceniono na 5 z 5

Brilliant service

Brilliant service, the ease of communication and hasty responses to questions was top class, special mention to Dan for his brilliant help, top class person and company to deal with.

13 listopada 2024
Opinia niezależna
Logo goldenmoments.ie

Odpowiedź od goldenmoments.ie

Hey there Enda,

Thank YOU for your 'Top class' review for us here at Golden Moments!

We are so pleased that Dan was able to assist you so efficiently, it's a pleasure of ours to help make your experience the best we possibly can :)

Have a great day, from Team Golden Moments

Oceniono na 5 z 5

Fantastic customer service 10/10!

I am more than happy to recommend Golden moments. My husband and I had a trip booked in which my husband was due to do a bungee jump but unfortunately due to unforeseen medical circumstances had to be cancelled. I dealt with Dan who couldn't have been more understanding, accommodating & helpful towards us. He helped to organise a dinner for us & we were able to put a voucher towards it in lieu of the bungee jump. All in all we will definitely be booking through Golden moments in the near future, Thanks again Dan!

12 października 2024
Opinia niezależna
Logo goldenmoments.ie

Odpowiedź od goldenmoments.ie

Hi Tracey, Thank you very much for sharing your fantastic review!

We are delighted to hear how happy you were with the service you received from Dan and we hope you had a fabulous dinner.

Have a great day!

Team Golden Moments 🙂

Oceniono na 5 z 5

Dan from Golden Moments was so helpful…

Dan from Golden Moments was so helpful - very efficient first thing on a Monday morning. Booked in for our Guinness Storehouse tour so quickly. Thank you very much - looking forward to it!

19 sierpnia 2024
Opinia niezależna
Logo goldenmoments.ie

Odpowiedź od goldenmoments.ie

Hi Anna,

It's wonderful to hear that Dan was able to assist you so quickly with your Guinness Storehouse Tour, and thank you so much for sharing your review :)

Team Golden Moments

Oceniono na 5 z 5

Prompt, good value and quality.

I ordered a broadsheet page as an anniversary gift three days ago. From the outset, communication was excellent. My order arrived today and I am more than delighted.

9 sierpnia 2024
Opinia niezależna
Logo goldenmoments.ie

Odpowiedź od goldenmoments.ie

Good Morning Carmel,

Thank you so much for your 5* Star review :)

Our broadsheet pages are an excellent way to honour an anniversary so we are very happy to hear it went down so well.

Thanks again, Team Golden Moments

Oceniono na 5 z 5

Purchased a vintage newspaper birthday…

Purchased a vintage newspaper birthday edition last week. Not only was the product stunning and absolutely above all my expectations, but the haste and speed of its delivery was mind boggling, all facilitated by Claudine. She was in communication with me daily due to the urgency of the order. I requested it on Tuesday and received it by Friday morning, not forgetting the Easter bank holiday restrictions.
I have sent photos of this product to some of my friends and they are as bowled over as I still am.
Thank you Claudine,
I will certainly be using your company for further products again.
A million thanks
Marita

29 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service and product

Purchased a birthday edition newspaper for a family members birthday. Can’t speak highly enough of the customer service from Dan, he was brilliant from start to finish. The item was beautifully presented and made for a brilliant birthday present. Couldn’t recommend this company highly enough.

23 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Very happy with this service, Dan was brilliant!

Originally got the voucher during lockdown but the restaurant it was for unfortunately closed down. We just recently got around to using it and thankfully it could still be redeemed and exchanged for any equivalent voucher. There was always someone on hand to help with any questions I had and Dan was a great help booking our event.

6 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

5 STARS

I ordered a birthday edition of newspaper. Very easy to order, product arrived 3 days after ordering and I got emails from Dan along the way which were not system generated. A personal service, a great product. Would highly recommend them.

2 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Brilliant service from start to finish

Brilliant service from start to finish! Had an enquiry about turnaround time and whether the date was available, both queries answered so quickly! The delivery was so quick just a few days and it arrived perfect! Such a great present for a 70th birthday! Beautiful presentation too and will 100% be ordering again!

10 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Great Service

Great Service. The gift I ordered was delivered qiuckly and the guy i spoke with at goldenmoments arranged everything. We had a great day horseracing for my Dad's 70th birthday.

22 października 2022
Opinia niezależna
Oceniono na 1 z 5

A scam

A scam! My brother got me a voucher for 3 tickets to lego land from golden moments. When I tried to activate on the website they wouldn't work. I emailed and they said the experience cost had changed but they would update the vouchers. They said it should work and again no luck. I asked to book dates, they kept saying the dates I want are fully booked up. I asked what dates are available for the next 3 months and have not received a response. I can't get through to their phone lines and they haven't responded to emails

7 września 2021
Opinia niezależna

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