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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fantastic customer service, I got a last minute order that required some vinyl, I didn't have enough and couldn't remember which shade it was, so rang customer service up, very helpful, ordered online... Zobacz więcej

Oceniono na 5 z 5

So I was looking for the new Creality Sparkx i7 3d printer bundle, came across this company and took a look, I found what I was looking for! A few emails to a fabulous lady (Cerys), and I ordered it f... Zobacz więcej

Oceniono na 5 z 5

This company is great for all things digital crafting. I've had four orders so far. My recent one was ordered Friday afternoon and somehow was the delivered the following Monday morning. Super fa... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered 3x cutting mats for Brother Cut n Scan. Mats are excellent value for money and were sent out promptly & arrived few days after placing order. Site is easy to use. Customer service lady was... Zobacz więcej

Informacje dotyczące firmy

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Informacje przekazane przez różne źródła zewnętrzne

Craft store selling high quality vinyl rolls and sheets for with Silhouette, Cricut and all other electronic cutters | Free Standard UK Delivery


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

54 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Just excellebt

Greenstik had the best on-line price for My Cameo 4 by far.
Dead easy to order, super quick delivery and what was really nice and very much appreciated was a pack of sample materials, so that I could get going straight away and have some fun with my new machine.
I honestly can't fault the service I have received.
Very highly recopmmended

9 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

AMAZING CUSTOMER SERVICE

My friend told me about this website, and i'm normally reluctant to shop elsewhere from where I usually buy, but they had a sale on at the time so thought i'd give them a go! WOW ... Not only are their prices better than anywhere else, its their customer service that won me over! Any issue I have, or any query or help I need, they are so friendly and quick to help me out! Couldn't recommend them more!!!

2 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Highly recommended

Ordered for the first time and had reason to contact as I had misread the (quite clear in hindsight) delivery t&cs. Found out after 5pm on Friday that my order would not arrive till Monday when I was expecting it on Saturday! I was a bit miffed as I had paid for next day delivery, but it did say plain as day that this service was only Mon-Fri. Fired off a message and received an after hours response kindly pointing out my mistake without making me feel like an idiot (I am though, I have form 😃). They did explain it may come on Saturday after all, but it wasn't guaranteed. Woke up the next day to a notification from DPD saying that would indeed be the case, but was impressed when the company also messaged me to make sure I was aware. That's above as beyond and gives me confidence that if things do actually go wrong with an order in the future I'm in good hands. Great prices too!

19 maja 2023
Opinia niezależna
Logo Greenstik Materials

Odpowiedź od Greenstik Materials

Thank you for your review, we're happy to know you liked our service and hope you will order again soon. Best regards

Oceniono na 5 z 5

Great company,ordered yesterday ,goods…

Great company,ordered yesterday ,goods have arrived but DPD this morning ,cannot fault the service.Great range of materials will definitely purchase again.Slightly more expensive for scan n cut mat but postage was included so broke even.

28 kwietnia 2023
Opinia niezależna
Logo Greenstik Materials

Odpowiedź od Greenstik Materials

Thank you for your review, it's great that you loved our range of craft products. Have a great day!

Oceniono na 1 z 5

Look elsewhere

I won't be buying from this company no more as prices got insane and vinyl quality gone downhill... It's true what others are saying, vinyl does not transfer properly. After pressing it still comes off the fabric together with backing (and I do have a proper heat press). It was never like this before. They must have changed something. I'd damaged a lot of clothing items because of this. And once again, prices are ridiculous now, unless you buy super large quantities, as I do not always need.

15 sierpnia 2022
Opinia niezależna
Logo Greenstik Materials

Odpowiedź od Greenstik Materials

Thanks for your comments, our pricing is regularly checked alongside our competitors to ensure great value for money.
In addition, our quality control department check all our incoming materials for consistency, and we are happy to help with any application issues that you may have. Our multi buy discounts offer an additional way to save, by purchasing larger quantities and most retailers provide this service. We take pride in offering our customers excellent value for money and great customer service. Please contact us in the future if you experience any issues.

Oceniono na 1 z 5

Awful customer service

I have had trouble with the HTV I purchased. It does not cut l properly and it does not transfer. I have tried what feels like everything to try and resolve this. I have contacted customer service 3 times now with each time being pointless because everything that was suggested to me did not work, and the people were very rude. They continuously asked me to send videos of the machine cutting the vinyl. Each time I did, the advice given did not work. If I continued to send videos to them of the machine cutting the vinyl, I’d have had no vinyl left by the time the issue was ‘resolved’. I tried to transfer a scrap piece of the vinyl to my chosen material to test whether it would stick and that did not work either, despite trying the suggested setting and many other different settings. I definitely do not recommend ordering from here.

27 lipca 2021
Opinia niezależna
Logo Greenstik Materials

Odpowiedź od Greenstik Materials

Thanks for getting in touch, we have attempted to help you several times with your issues and are happy to help resolve your problems. Please contact us and we will be happy to resolve this with either a refund or replacement should your cutting issues still exist. Many thanks

Oceniono na 2 z 5

Vynil is great..customer service bad!!

19 lipca 2021
Opinia niezależna
Logo Greenstik Materials

Odpowiedź od Greenstik Materials

Thanks for your feedback. We are sorry you didn't love our customer service - in this case your item was attempted delivery and Royal Mail were awaiting your instruction to re-deliver. In some areas, red cards are not being posted through letter-boxes due to Covid restrictions and customers are advised to check their order tracking details. We are very sorry for any inconvenience this may have caused. Best regards GM Crafts

Oceniono na 5 z 5

Edited

Purchased an expensive piece of machinery lastweek, only for them to reduce the price substantially a couple of days after I received it. The box it arrived in was damaged in transit, so I don’t even know if there’s an option to send back as it is unused because I didn’t have any of the extra materials needed to begin with it. The website led me to believe I was getting the item under rrp but clearly now this was not the case, have contacted customer service so will update this in due course. Gutted is an understatement, seems highly unfair given the situation most people are in financially due to the pandemic.

Edit** they’ve offered 4500 points to my account’ which means £45 worth of items, great customer service, Thankyou

31 maja 2021
Opinia niezależna
Logo Greenstik Materials

Odpowiedź od Greenstik Materials

Thank you for your feedback,

We are delighted that you found our customer services helpful, and hope you enjoy your purchase.

Best regards

GM Crafts

Oceniono na 1 z 5

Awful company

I would have given zero rating if possible. Queried when item might be delivered as it had not arrived within a couple of weeks (ordered 25.11.20). Received a page long email rant by way of reason. Not really helpful as I would just like to get what I paid for. Still not arrived. No offer of refund or new item being sent and put the 'blame' with Royal Mail. I have had no problems with other suppliers. Shocking customer service. I will definitely not use this company again.

11 grudnia 2020
Opinia niezależna
Logo Greenstik Materials

Odpowiedź od Greenstik Materials

Thank you for your feedback.

During the pandemic and lead up to Christmas we wanted our customers to be aware of the delays with delivery and to also explain the reasons why. We are sorry if you found this information unhelpful. We always offer a refund or replacement if an item has not been received during the delivery window and take pride in our friendly customer service team.

Best regards

GM Crafts

Oceniono na 5 z 5

Wonderful company and my go to now

Wonderful company and my go to now. Perfect & super speedy service always. All items are Wonderfully packaged and you can just tell they actually care for their customers and that is really rare
Overall great service amazing value and wonder company thank you x

28 sierpnia 2020
Opinia niezależna
Logo Greenstik Materials

Odpowiedź od Greenstik Materials

Thank you for your feedback,

We're delighted you found our service and delivery to your liking.

Thanks for taking the time to leave a review.

Best regards

GM Crafts

Oceniono na 4 z 5

Amazing company

12 lipca 2019
Opinia niezależna
Logo Greenstik Materials

Odpowiedź od Greenstik Materials

Thank you for your feedback,

We're delighted you love our company and products!

Best regards

GM Crafts

Oceniono na 5 z 5

A must use!

Use this company on a weekly sometimes daily basis. Amazing quality items excellent customer service and friendly. A+

29 czerwca 2019
Opinia niezależna
Logo Greenstik Materials

Odpowiedź od Greenstik Materials

Thank you for your 5 star rating!

We are delighted to know you love the quality of our products and excellent customer service!

Many thanks

Oceniono na 5 z 5

Fantastic company

Fantastic company, fantastic customer service. Thank you. Credit where credits due 👏🏻👏🏻👏🏻

2 kwietnia 2019
Opinia niezależna
Logo Greenstik Materials

Odpowiedź od Greenstik Materials

Thank you for your 5 star rating!

We are delighted to know you love the quality of our products and fantastic customer service!

Many thanks

Oceniono na 5 z 5

1st class customer service

1st class customer service and everything I have purchased has arrived extremely well packed and the vinyl itself is extremely good quality! I had one small problem and it was fixed straight away making everything easy and simple. Such a great variety of vinyl is available to you as well. Will be making them my main supplier from now on. Thank you for making ordering and recieving so easy and smooth!

13 lipca 2018
Opinia niezależna
Logo Greenstik Materials

Odpowiedź od Greenstik Materials

Thank you for your 5 star rating!

We are delighted to know you love the quality of our products and have found our customer service useful and friendly :) We're happy you love the large range of vinyls available also!

Many thanks

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