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Global Airport Concierge Recenzje 6

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Wynik TrustScore: 4 na 5

4,0

Biuro podróży
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Informacje dotyczące firmy

  1. Biuro podróży

Napisane przez firmę

Global Airport Concierge has been offering airport passenger services for over ten years, with an experienced team of aviation and travel professionals dedicated to making travel seamless and stress-free. During this time, we have transformed airport experiences across the globe, with offices in the US and Europe, and a network of over 1000 airports worldwide.

Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

6 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Best Airport VIP services

I recently used Global Airport Concierge for my first international trip, and it was an amazing experience. From the moment I arrived at the airport, everything went so smoothly. The greeter was super friendly, professional, and made sure I felt comfortable the whole time.

As a first-time traveler, navigating an airport can feel overwhelming, but their guidance made all the difference. They helped with everything—from check-in to security—while staying by my side, answering my questions, and giving clear directions. It honestly felt like I had a travel buddy who knew the ropes, which made the whole process stress-free.

I’d highly recommend Global Airport Concierge, especially for first-time travelers. Their service made my trip so much easier and more enjoyable. I’ll definitely be using them again for future travels!

29 lutego 2024
Opinia niezależna
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Odpowiedź od Global Airport Concierge

Dear Supun Attanayaka,

Thank you for sharing your experience with Global Airport Concierge. We are delighted to hear that your first international trip was made seamless and enjoyable through our services. Providing friendly, professional, and attentive assistance is at the heart of what we do, and we are pleased to know that our greeter made you feel comfortable throughout your journey.

Navigating an airport for the first time can be overwhelming, and we are glad that our guidance helped you manage everything smoothly—from check-in to security. Your recommendation means a great deal to us, and we are honored to have contributed to a stress-free and enjoyable travel experience.

We look forward to assisting you again on your future travels.

Safe travels,
Customer Relations Team
Global Airport Concierge

Oceniono na 5 z 5

This was my first experience with…

This was my first experience with Global Airport Concierge, and I am very impressed. Their representative demonstrated exceptional kindness and care, assisting my elderly mother through all airport formalities and ensuring she was well-supported throughout her journey. Additionally, the concierge desk provided invaluable assistance, offering the necessary information that clarified my concerns and enabled me to make my reservation promptly. I can confidently say that this is the best airport concierge service I have encountered to date. Thank you for your outstanding service.

28 sierpnia 2024
Opinia niezależna
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Odpowiedź od Global Airport Concierge

Dear Santhosh,

Thank you for sharing your first experience with Global Airport Concierge. We are thrilled to hear that our representative provided exceptional kindness and care while assisting your elderly mother through all airport formalities. Ensuring the comfort and well-being of our passengers, especially those requiring additional support, is a top priority for us.

We are also pleased that our concierge desk was able to provide the necessary assistance and information, allowing you to make your reservation with confidence. Your positive feedback serves as a great encouragement to our team, and we are honored to be recognized as the best airport concierge service you have encountered.

Thank you for choosing Global Airport Concierge, and we look forward to the opportunity to assist you again in the future.

Safe travels,
Customer Relations Team
Global Airport Concierge

Oceniono na 5 z 5

We used GAC this morning and Rika was…

We used GAC this morning and Rika was excellent. She was polite, professional and clearly knew her way around Terminal 5 at Heathrow which was such a help. I would recommend GAC from my experience.

10 kwietnia 2024
Opinia niezależna
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Odpowiedź od Global Airport Concierge

Dear Ros,

Thank you for sharing your experience with us. We're thrilled to hear about the excellent service you received during your recent use of Global Airport Concierge at Terminal 5 of Heathrow Airport.

It's fantastic to know that our team member's professionalism and expertise made your experience smoother and more enjoyable. Your recommendation means a lot to us, and we're grateful for your trust in our services.

We strive to ensure that our team members are polite, professional, and knowledgeable, and we're delighted to hear that they met and exceeded your expectations.

Thank you once again for choosing Global Airport Concierge. If you ever require assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

Warm regards,

Customer Relations Team
Global Airport Concierge

Oceniono na 1 z 5

Paid $175; Received Nothing

I paid $175 to be met on 2/26 at the Hong Kong airport and escorted through check in, security, and to the gate. I receive a confirmation from GAC with my flight number, departure time and my airport arrival time weeks before 2/26. I contacted GAC on 2/25 to update my airport arrival time and was told by GAC, via email, they would be in contact with my car service company and coordinate my arrival with my GAC representative who would meet me upon my arrival at HKG. When I arrived at HKG, there was no GAC representative. When I informed GAC of this they told me, again via email, their representatives would only be available 2.5-3 hours prior to my flight time. I waited until 2.5 hours prior to my flight time and still had not been contacted by a GAC representative. I proceeded to get myself checked in, went through security by myself, and found my way to the gate, and eventually boarded my flight. At no time during that process did GAC provide a representative or reach out to me. Bottom line: I paid $175 and received NOTHING.

26 lutego 2024
Opinia niezależna
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Odpowiedź od Global Airport Concierge

Dear Richard Volpe,

Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your recent departure from Hong Kong International Airport.

After conducting a thorough investigation into the matter, we discovered that the greeter assigned to your service encountered a personal emergency en route to the airport, which regrettably led to their inability to meet you as scheduled. Despite our efforts to address the situation promptly, including notifying the airport supervisor, we were unable to arrange alternative assistance due to a shortage of available staff at that time.

We understand the frustration and inconvenience this must have caused you, and we extend our sincerest apologies for falling short of your expectations. As a gesture of goodwill, we have processed a full refund for the service fee you paid, and we would like to offer you an additional 15% discount on your next journey with us.

Please accept our deepest apologies once again, and we appreciate your understanding and patience in this matter. Your feedback is invaluable to us as we continuously strive to improve our services and ensure that incidents like this do not occur in the future.

Should you have any further concerns or questions, please do not hesitate to reach out to us directly. Thank you for choosing Global Airport Concierge, and we hope to have the opportunity to serve you in the future.

Warm regards,

Customer Relations Team
Global Airport Concierge

Oceniono na 5 z 5

Professional and polite escort

Professional and polite escort. Rita was welcoming and assuring with taking care of my mother with special ial assistance.

20 grudnia 2023
Opinia niezależna
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Odpowiedź od Global Airport Concierge

Dear AG,

Thank you for sharing your positive experience with Global Airport Concierge. We appreciate your feedback on the professional and polite service provided by our team member.

It's heartening to know that our staff's welcoming and assuring demeanor made a positive impact, especially in providing special assistance. Ensuring the well-being and comfort of our passengers is a top priority, and we are pleased to have contributed to a positive airport experience for your family.

Your kind words will be shared with the team. If there is anything more we can do for you or your family, please feel free to reach out. We value your trust in Global Airport Concierge.

Safe travels,

Customer Relations Team
Global Airport Concierge

Oceniono na 5 z 5

They look after your loved ones

Customer focused service with very professional staff. I had an excellent experience and the concierge was very responsive to unforeseen events. Good communication and promptness, highly recommend.

8 grudnia 2023
Opinia niezależna
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Odpowiedź od Global Airport Concierge

Dear Óscar Mauricio Coronado R,

Thank you for taking the time to share your positive experience with Global Airport Concierge. We are delighted to hear that you found our service to be customer-focused with professional staff.

It's truly gratifying to know that our team's responsiveness to unforeseen events, coupled with good communication and prompt service, contributed to an excellent experience for you. Your recommendation is sincerely appreciated.

We pride ourselves on providing exceptional service, and your feedback reinforces our commitment to delivering a high standard of care to our valued customers. If there is anything more we can do for you or if you have any further feedback, please feel free to reach out.

Safe travels,

Customer Relations Team
Global Airport Concierge

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