Poor Customer Experience
The product itself may be functional but the company does not honor their return policy or respond back.
I had to hire an electrician due to my home wiring set up and as a result had no need for the product, still brand new in the packaging. I reached out to customer support the next day after I received the item in the mail to return the item, again brand new. They wrote back the next day asking for my order number, product I would like to return, and reason. I gave all three in my reply the same day, then silence. No response back. I waited 5 days then wrote a reply saying I am still waiting on my return information to be sent.
I opened a new return request the same day, got a response asking for the same three details, I provided it the same day, let them know this is my second time in doing so. Waited another 5 days, nothing. Overall very poor experience and I would not recommend.




