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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I bought creepy skin cream to try on 3 tubs for price of 2 introductory offer. Do not like the smell or the feel of it. Within 3 weeks I get notification that they are charging me for another 3 tubs.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have only just started my first jar but it smells and feels different to other creams I’ve tried and my skin does feel better I have not subscribed but if it does work I’ll order again

Oceniono na 1 z 5

Terrible service. Wish I'd read reviews before purchasing. Customer service will lead you around in circles to ensure you never get a refund. Please avoid this company. I'm now having to go through... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

They actually have great products but have lost me as what would have been a long term loyal customer due to their dishonest practices. I was placing my 2nd order with them and there were... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Drogeria

Napisane przez firmę

Experience visibly firmer, smoother, younger-looking skin with every application.


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

123 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 45% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

I received my first order only a few…

I received my first order only a few days ago, so I cannot comment yet on Cellu's effectiveness tackling crepey skin (which is limited on me to the inside of my elbows), as I understand and know it takes time, perhaps 30 days of regular use (both morning and before bed) to see and feel the positive changes.

16 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

I bought creepy skin cream to try on 3…

I bought creepy skin cream to try on 3 tubs for price of 2 introductory offer. Do not like the smell or the feel of it. Within 3 weeks I get notification that they are charging me for another 3 tubs. I try to cancel but they won't let me and send anyway. I ask to return and they say I have to send to China at my own cost and if it doesn't arrive, hard luck no refund.
I am very disappointed

1 kwietnia 2026
Opinia niezależna
Logo Cellu

Odpowiedź od Cellu

Hi,

We’re truly sorry to hear about your experience and completely understand how frustrating this must have been.

This is not the level of service we aim to provide, and we genuinely want to resolve this matter for you. We have reviewed our records to locate your account so we can assist further, but unfortunately we have been unable to identify your order based on the information available.

To help us address this promptly, please provide your order details or contact our customer service team directly. We remain committed to resolving customer concerns fairly and appreciate you bringing this issue to our attention.

Best regards,
Cellu

Oceniono na 1 z 5

Absurd postage cost policy has me never returning

They actually have great products but have lost me as what would have been a long term loyal customer due to their dishonest practices.

I was placing my 2nd order with them and there were upselling options at great prices. I was intending to purchase all 3 but when I accepted the first one, I was charged an additional full postage cost. For a spatula!!!

I raised it immediately and they cancelled the order but were clear there had been no refund. So I have still paid a full postage charge for a tiny spatula to be added to my order.

There was follow up seeking to resolve but it came to a grinding halt when it was stated that the policy is that for each upsell item a full postage charge is also added. Some rubbish about ensuring the orders are accurate. Utter rubbish.

I am now reporting to relevant consumer affairs authorities as this can’t possibly be legitimate.

Thankfully there are other businesses with awesome alternatives that don’t rip people off in this way.

7 kwietnia 2026
Opinia niezależna
Logo Cellu

Odpowiedź od Cellu

Hi,

We’re very sorry for the inconvenience and completely understand your frustration regarding the postage charges on your recent order.

Please know that it was never our intention to cause confusion or dissatisfaction. We wanted to resolve this matter as quickly as possible and had sent you an email to address your concern directly.

We truly appreciate your feedback and will use it to review our policies to improve the experience for all our customers. We apologize again for any frustration this has caused and hope to regain your trust in the future.

Warm regards,
Cellu

Oceniono na 1 z 5

I received order didn't like the smell

I received order didn't like the smell, I returned order to warehouse it was sent from in the same package now they have denied my refund now saying I have to return it to China after I already sent it. I sent them tracking # and proof of delivery

30 marca 2026
Opinia niezależna
Logo Cellu

Odpowiedź od Cellu

Hi,

We’re very sorry to hear about the difficulty you’ve experienced with your return and refund. We completely understand how frustrating and disappointing this must be, especially after you’ve already sent the item back to the warehouse with tracking and proof of delivery.

We genuinely want to resolve this for you as quickly as possible. To do so, we’ll need some additional details about your account or order so we can locate your records and review the situation thoroughly.

Once we have the information, we’ll do everything we can to ensure this matter is resolved promptly and fairly. We truly appreciate your patience and sincerely apologize for the inconvenience caused.

Warm regards,
Cellu

Oceniono na 1 z 5

Beware automatic repeat orders

I like the cream and would buy it again but specifically asked that there be no repeat orders.
I ordered "buy 2 get 1 free" and was happy when it arrived but a month later I found I had been charged €62 for a single pot on a repeat order.

3 kwietnia 2026
Opinia niezależna
Logo Cellu

Odpowiedź od Cellu

Hi,

We’re very sorry to hear about the unexpected repeat order and completely understand your frustration.

This is not the experience we want for our customers, and we genuinely want to resolve this matter for you. To help us review what happened and ensure it’s addressed correctly, could you provide more details about your order, such as the order number or the email used to place it?

Once we have your information, we’ll check your account and work to resolve this as quickly as possible. We sincerely apologize for the inconvenience caused and appreciate your patience.

Warm regards,
Cellu

Oceniono na 1 z 5

Not worked for me

I have been using Cellu for 4 or 5 weeks and I can't say its worked to be absolutely honest. I hoped it would but I am nearly at the end of the first tub. I haven't used a pea size amount because its not enough. I am disappointed.

4 kwietnia 2026
Opinia niezależna
Logo Cellu

Odpowiedź od Cellu

Hi,

Thank you for your feedback, and we’re very sorry to hear that Cellu hasn’t met your expectations so far.

Please know that results can vary depending on individual skin type, how consistently the product is used, and the amount applied. We genuinely want to help you get the best possible results and ensure you’re using the product effectively.

To assist further, could you provide more details about your account or order? Once we have this information, we can review your usage and offer guidance or possible solutions.

We sincerely apologize for any disappointment and appreciate your patience.

Best regards,
Cellu

Oceniono na 1 z 5

Do not buy from this company

Do not buy from this company. They have signed me up to a subscription where they take money each month, without my permission!!!! You cannot cancel it!!!. The cream is ok but it's nothing special and not worth the high price. It smells nasty too

3 kwietnia 2026
Opinia niezależna
Logo Cellu

Odpowiedź od Cellu

Hi,

We’re very sorry for the confusion regarding your subscription and completely understand your frustration.

Please know that your subscription was outlined in the confirmation sent to you at the time of purchase, and you always have the option to manage or cancel it at any time. To ensure this is resolved, we have already canceled your subscription so no further charges will be taken.

We sincerely apologize for any inconvenience this situation has caused and truly appreciate your feedback. Our goal is always to make our customers’ experience smooth and transparent, and we regret that this was not your experience.

Best regards,
Cellu

Oceniono na 1 z 5

DO NOT BUY

DO NOT BUY, it’s a scam! awful cream, smells like an old persons nursing home, and doesn’t work.

Won’t give a full refund

28 marca 2026
Opinia niezależna
Logo Cellu

Odpowiedź od Cellu

Hi,

We’re really sorry to hear about your experience, and we sincerely apologize for any inconvenience this has caused.

We take feedback like this very seriously and truly want to help make things right. However, we’re currently unable to locate your account based on this review alone.

Please reach out to our support team or reply here with your order details so we can look into this further and assist you properly.

We’d really appreciate the opportunity to resolve this for you.

Thank you for bringing this to our attention.

Warm regards,
Cellu

Oceniono na 4 z 5

Too soon

I can’t give a 5 star yet because I just started using it
I do see a title difference in just 3 days…ask me at a later time and we will see how it is going

1 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Bought the items,it did not work or as…

Bought the items,it did not work or as described at all.The money back guarantee is nonsense!!!then to my horror I been signed up for subscription which I did not do.And money went out my account .I contacted the customer care ,told them I did not sign up for subscription and please cancel and refund my money and I had not received the 2nd order or items they had charged me for.Customer services offered 20 percent back on my order,I was fuming.responses to emails takes days,and I have asked for my money back and repeatedly informed them of all the issues.explained in every email I did not sign up for subscription ,first delivery items not as described and 2nd has not arrived !!!!!And I’m not happy,You just get a email from them saying we will respond in 24 hrs ,finally saying again it’s been delivered .Then delivery is just dumping outside a front door ,in a public open space so clearly no signature or giving to a person and left randomly . I have not received these items and still fighting to get my money back.Ovoid this company at all cost.really wish I read the reviews before purchasing anything.The products do not work ,and the customer service is the poorest I have ever received ,this company are not trustworthy.Its crazy how they cannot see to run a good company ,firstly a product that does what you claim,good customers service ,and signed delivery’s .not jump dumped anywhere .what they are getting away with is shocking !!!!

27 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I have tried several creams for crepe…

I have tried several creams for crepe skin. I’m 56 with generally good skin. This product is the first that I’ve actually noticed a difference in my skin. My arms look incredible!
I’ve only been using for 4 days. Seems hard to believe, but I’m extremely impressed!

19 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Damaged, smelly and ghosted!

My product arrived damaged and it smelt disgusting like it had gone off. The seals were broken and the cream had gone a dark brown in the lid. I contacted Cellu who actually responded very quickly. I provided photos of the damage and I was advised that 2 new containers were on their way. That was weeks ago and I have had no further contact, not received the replacement cream or a refund. I dont want this product I just want my money back

28 stycznia 2026
Opinia niezależna
Logo Cellu

Odpowiedź od Cellu

Hi Tasha,

We’re very sorry to hear about your experience, and we sincerely apologize for the condition your product arrived in as well as the lack of follow-up, this is not the level of service we aim to provide.

We’d really like to make this right for you. Unfortunately, we’re unable to locate your account using your Trustpilot name. Could you please reach out to us directly with your order number or the email address used for the purchase?

Once we have those details, we’ll be more than happy to check the status of the replacement and assist you further.

Thank you for bringing this to our attention, and we hope to resolve this for you as soon as possible.

Best regards,
Cellu

Doświadczenie Trustpilot

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