Customer support was excellent
Customer support was excellent. I had a problem with the product, Customer suport (Alex) responded quickly to my email. The problem was resolved the same day.
23 lipca 2026
Opinia niezależna
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
2,6
Słaba
16 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
2,6
Ware bezahlt nichts angekommen
Ware bezahlt, nichts angekommen, nach mehrmaligem Email Verkehr, immer wieder vertröstet worden. Nach einem Monat immer noch keinen Versand keine Trekkingnummer.
Bestellnr. #6C36D796E9
Das Allerletzte.
Habe bei Paypal Fall eröffnet.
22 lipca 2026
Opinia niezależna
Odpowiedź od AeroChill
Hallo Ricco,
vielen Dank für Ihre Bewertung.
Wir würden gerne mehr über Ihre Erfahrungen erfahren und Ihren Fall genauer prüfen. Wir haben Ihnen eine separate E-Mail mit der Bitte um weitere Angaben gesendet, damit wir Ihre Bestellung zuordnen und direkt mit Ihnen in Kontakt treten können.
Bitte schauen Sie bei Gelegenheit in Ihren Posteingang.
Herzliche Grüße
Nikki von AeroChill
Totally bogus company
Totally bogus company. Bunch of scammers avoid at all costs
28 czerwca 2026
Opinia niezależna
Odpowiedź od AeroChill
Hello Neil,
Thank you for the review.
We are a registered business that fulfils real orders under a clear return and refund policy.
We'd appreciate the opportunity to review your experience in more detail. We have located your order in our system, and to ensure your case receives prompt attention, a dedicated member of our support team has been assigned to assist you directly.
Please keep an eye on your inbox for further updates.
Warm regards,
Nikki from AeroChill
Full of lies
Full of lies don't anyone buy anything from this awful scam company they are the pits of china and the most dishonest people that exist be very aware DO NOT BUY FROM THIS COMPANY
15 lipca 2026
Opinia niezależna
Odpowiedź od AeroChill
Hello Roy,
Thank you for your feedback. We take every customer experience seriously and are committed to addressing matters fairly and promptly.
We can see that one of our agents has provided you with additional information about your order. They will be assisting you regarding this matter from here on out.
Please check your inbox for further communication with our team.
Kind regards,
Nikki from AeroChill
Ware bezahlt,keine Ware bekommen.Fake?
Ware bezahlt,keine Ware bekommen.Fake?
Drecksladen
Habe von Ihnen ausser einer Bestellbestätigung nix bekommen.
Habe Paypal informiert.Annahmeverweigerung!
12 lipca 2026
Opinia niezależna
Odpowiedź od AeroChill
Hallo,
vielen Dank für Ihre Bewertung.
Aufgrund der hohen Nachfrage können die Bearbeitungs- und Standardversandzeiten manchmal etwas länger als erwartet dauern; wir arbeiten jedoch daran, die Pakete so schnell wie möglich zuzustellen.
Wir haben Ihnen eine separate Nachricht mit der Bitte um weitere Informationen gesendet, damit wir Ihre Bestellung ausfindig machen und Ihnen entsprechend weiterhelfen können.
Bitte schauen Sie bei Gelegenheit in Ihren E-Mail-Posteingang.
Herzliche Grüße
Nikki von AeroChill
This Company is dishonest and immoral.
If I could rate them minus 5 I would. Don't touch them they are dishonest and disreputable. On 25th June 2026 I foolishly placed an order with them, I then changed my mind and emailed them within 20 minutes to cancel. I got the usual were busy at the moment and will reply asap. Later that day as expected I got a reply saying sorry it's too late we've already despatched your order. They said no problem you can send the order back. I asked for a return address and was told sorry can't give you one at the moment but when you get the order contact us and we'll take you through the return process. I was flabbergasted with this reply. On 9th July I received an email stating we've just despatched your order, this was 15 days after I was told we can't cancel your order as it's already been despatched. I contacted them again to ask if they will provide a return paid label and guess what, no we don't provide a return paid label Company policy is that the buyer has to pay. The Company is immoral, it lies about despatch times so they won't cancel an order in the expectation that, although you don't want the product you won't return it because of the return costs, it's coming from China.
Don't touch them!!!!!!!!
So much for their publicity minded reply below. After this reply I received a repeat offer of a 25% discount to keep an order that I cancelled and don't want. Despite previous assurances that once the order has arrived they would guide me through the return process, they have not provided a return address and are now ignoring my emails requesting one.
I am at a loss as to what to do next they are the worst Company I have ever had dealings with. I wish I had never encountered them.
As I said before don't touch them!
25 czerwca 2026
Opinia niezależna
Odpowiedź od AeroChill
Hello David,
Thank you for sharing your experience with us.
Once an order has entered the processing stage, cancellation options may become limited. We'd appreciate the opportunity to better understand what you encountered so we can review your case and provide the appropriate assistance.
We have located your order in our system, and to ensure your case receives prompt attention, a dedicated member of our support team has been assigned to review it in detail and assist you directly.
Please keep an eye on your inbox for further updates.
Kind regards,
Nikki from AeroChill
This is a scam company they operate…
This is a scam company they operate under various names including epicooler, the claims on the websites and reviews are fake, you can buy this product from Amazon for just over £20 and it doesn't work. Report it to everyone you can get this fraudulent company shut down!! Edit;After the reply below I stand by my review, they also trade under various other names after doing a little more research,so they've reinvented several times to get on top of these shambolic practices. A dishonest and fraudulent company that make vast and unsubstantiated claims about a substandard product. Advertise it properly, price it properly and don't use false marketing! Also your checkout process is diabolical! one wrong click and you sign up to warranties and extra products without knowing, because it doesn't let you review before instantly taking payment- beware you could not know that until weeks later! ( PayPal show it as a rolling payment adjust your settings!!) There is no tracking, the dispatch emails are contradicting also, very convenient for those that cancel within minutes! Also the reply is directly to trust pilot so they have no idea which order I'm referring to to 'resolve anything from here! I've reported this company to several governing bodies, and will be keeping and eye for the emergence of new websites and social media adverts using the same data under more names!
5 czerwca 2026
Opinia niezależna
Odpowiedź od AeroChill
Hello Donna,
Thank you for sharing your feedback.
We strive to provide a transparent purchasing experience, supported by clear policies and dedicated customer support. Purchasing through our official channels also ensures warranty coverage, and we take all feedback regarding product performance seriously.
We have located your order, and a member of our support team will contact you shortly to review your case.
Please check your inbox whenever you have a moment.
Kind regards,
Nikki from AeroChill
Avoid - it's a scam
Honestly giving these crooks one star is annoying me.
Absolute scam, so avoid at all costs.
4 lipca 2026
Opinia niezależna
Odpowiedź od AeroChill
Hello Martha,
We appreciate you sharing your thoughts with us.
We are a registered business committed to providing transparent ordering, return, and refund processes. We would appreciate the opportunity to review the experience you described and better understand what happened.
We have sent a separate email requesting additional details to identify your order and communicate with you directly.
Please check your inbox whenever you have a moment.
Kind regards,
Nikki from AeroChill
Slow trying for extra sales
Now 13.days track still in china. Slow trying for extra sales
Obviously cannot cope
Avoid at all.costs except if ordering for a Christmas present!
1 lipca 2026
Opinia niezależna
Odpowiedź od AeroChill
Hello Malcolm,
Thank you for bringing this to our attention.
While our shipping timelines are provided as estimates, they can occasionally be influenced by external logistics factors. Our team is working to ensure packages arrive as soon as possible.
A member of our team has been assigned to your case and will contact you shortly with an update about your order shipment status.
We look forward to assisting you further.
Kind regards,
Nikki from AeroChill
It was an easy process to order
29 czerwca 2026
Opinia niezależna
Waste of money. Do not buy!!!!
Waited 2 months instead of the 5/7 days as stated. Loads of messages sent, some answered but most not. Received it finally today to see all I got was a massively overpriced fan. What a rip off. DO NOT BUY!!!!!
27 czerwca 2026
Opinia niezależna
Odpowiedź od AeroChill
Hello Adam,
Thank you for sharing your experience.
While our processing and shipping timelines are provided as estimates, they can occasionally take longer due to external logistics factors. Nevertheless, we are working to ensure all orders are delivered as quickly as possible.
We appreciate you bringing your delivery progress and your experience with the item's performance to our attention. Our team has located your previous communication, and an agent has been assigned to guide you through the next steps directly.
Please check your email inbox for our message whenever you have a moment.
Best regards,
Nikki from AeroChill
Fake air conditioning scam
Fake air conditioning, it's a overpriced air cooler (water evaporation)
Does not lower the air temperature.
25 czerwca 2026
Opinia niezależna
Odpowiedź od AeroChill
Hello Benjamin,
Thank you for taking the time to share your feedback.
Your feedback regarding the product's performance is valuable, and we would like to better understand the experience you described.
To help us locate the relevant order and review the matter further, we have sent you an email requesting additional information.
Please check your inbox at your convenience and respond to our message when you have a moment.
Kind regards,
Nikki from AeroChill
Very easy and informative
24 czerwca 2026
Opinia niezależna
J'ai l'habitude d'acheter par internet…
J'ai l'habitude d'acheter par internet à condition que le paiement soit fait avec PayPal
16 czerwca 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.