ordered end of january, never received it. was told it didnt pass customs, then they were moving to a warehouse. I asked for a refund,they said bc of volume it would the refund would be delayed, almos... Zobacz więcej
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It has been three months since they have received my order. I have been told that first the delay was due to customs, later I was told that it was a warehouse issue. I was told that a refund was due... Zobacz więcej
Fast delivery, well packed - and oh, a couple little goodies included..... I love my Messmer Tee and look forward to enjoy the other goodies I got for myself and friends......And looking forward to... Zobacz więcej
team germanshop24 ist einfach spitze.....mein paket ging verloren und alle haben sich bemueht es ausfindig zu machen - kein erfolg - darauf hin schickte mir the "awesome team" erneut ein paket zu mit... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008. In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week. In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US. In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.
Dane kontaktowe
P.O. 1444, 31310, Hinesville, Stany Zjednoczone
- 916 273 6029
- info@germanshop24.com
- germanshop24.com
Odpowiada na 9% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
reliable, professional, customer friendly
I order about once a month at Germanshop24. Their service is very professional and the speed the items arrive with in the US is incredible. Packing is always great and rarely an item gets damaged in the process. DHL is trying to do their best, but we all know that sometimes accidents happen. The selection is great and it only happens now and then that an item is out of stock even it's listed as available on the site. Prices are very fair. I have all I need for keeping up my German lifestyle and not missing anything other then people because of Germanshop24. Thank you guys.
I have placed 2 orders in the past…
I have placed 2 orders in the past month and must say, I am totally delighted with everything, from the line of products, how well they are shipped, how fast they arrive and even correspondence with GS24.
So glad I discovered GS24, now I can always have an access to some of my favorite German products while living in the USA.
What a great company.
Paid for expedited shipping
Paid for expedited shipping. Got it with 10 days delay instead. Packaging was so bad, that 2 glasses were broken. They wouldn't send replacement, but refunded the prices of the two broken glasses (no [proportional] shipping).
If you buy your things through them, you obviously don't mind spending a few extra dollars. So, why they would be in turn so cheap is beyond me.
But that their suspicious google review are mostly from "A Reviewer", might give you a hint...

Odpowiedź od Germanshop24
Amazing company
Amazing company. The package came 2 days earlier. Everything looked so good and fresh. Especially the Broetchen I frooze and baked this morning two of them it was so delicious
For sure my go to company to order more of the German food.
Awesome Company.
Awesome Company.i ordered Saturday my Package was delievered Thursday.one Day early.everything was in perfect condition . my first time ordering. not my last on the website i made only to page 15.but many more to go .but everything i miss from back home.i found so i will be ordering again.i love the bread it felt and smelled like it was just backed .i think everybody should try Germanshop24.the tracking system awesome
Best products and service ever!!!!…
I have placed several orders already and I love germanshop24.com !!! They are super sweet and gave me a refund for an items that was not the exact item I had ordered and my last order right before Christmas had several Christmas treats in there which were labeled enjoy this small gift from us.
The best thing is, they ship super fast and the shipping cost is $25 regardless how many items you buy. They get delivered with DHL within 5 days. BEST SHOP EVER. 😊 thank you
My items arrived very quickly
My items arrived very quickly, and the one error in the shipment was fixed even more quickly. I am very pleased with German Shop and will shop with them again.
Highly recommend this company
The German goodies I ordered were carefully packaged and arrived in great condition.
The communication with the company was awesome and they went above and beyond helping to resolve issues with the shipping company.
I highly recommend this company.
Germanshop24 is wonderful
Germanshop24 is wonderful. They have the food I miss from home which means so much. Great customer service, excellent quality, reliable fast delivery. Everything arrived in great condition with DHL. I'm so happy I found you.
THANK YOU so very very much!
Excellent customer service
Excellent customer service. Quick shipping to the U.S. Will be shopping at German Shop 24 again. I hope they will carry pretzels sometime soon and a wider selection of grocery foods. Thank you.
Always a great experience
Always a great experience. Just received another order the other day, shipping is always quick, considering the distance, about 7-10 days. The only problem I had this time was a damaged product, but after contacting the company, I received a refund within a couple of days, no further questions asked. Great products and great customer service!
Excellent company
Excellent products. Shipping is prompt as well as the best customer service ever. They respond to emails quickly. Cannot say enough about how good my experiences have been with this company.
So easy! Sofort! So gut!
I was looking on line for little Christmas Schoko we grew up with in our Christmas plates. In my search I found this shop and I was thrilled!! I ordered so much and in 6 days it was on my door step in Oregon. My package was 17 kg and $25 shipping! Happy??? It was overwhelming. Everything packed so nicely (like we do!) and the flavors and scents from home--oh such joy! So easy, sofort!! I will shop regularly from now on! Great team!!!!
Absolutely thrilled to be able to buy…
Absolutely thrilled to be able to buy products from Germany at such great prices! My package arrived in just days in such terrific condition. So impressed! The cost of shipping is so reasonable! 100% HAPPY!
Excellent Service!
My mom is German, and she found this website and shared it with me. I lived in Germany when my dad was stationed over there for a few years. I loved the food! I have been back several times and always eat way too much! Now I can order from the US! I was amazed at how quickly the order arrived. I was apprehensive because of all the supply change issues that my order would take forever. It came in 3-4 days! The company wrapped everything in bubble wrap, and nothing was damaged. Not even the fragile pound cakes I ordered!! I will definitely be ordering regularly! It is so nice to be able to get authentic German food whenever I want now!
Great Customer Service and Overall Experience!
I have been ordering from this shop for some time now. My order is always placed, packaged and shipped quickly and efficiently. Recently, I contacted the shop about a couple of problems with items I had ordered and I received a quick response, and they addressed the problem quickly and appropriately.
I love shopping their website
I love shopping their website, so easy and efficient to navigate , my order comes so fast, I can't believe it half the time. They replied to an e-mail I send pretty fast as well (had a question). I have ordered from them at least 3 times in the last year and a half! I highly recommend them.
First order not in good condition
When our first order did not arrive in good condition(all melted together and discolored) the team there immediately resent the entire order. That order arrived in good condition. This store, fortunately, is one of a very few that is still carrying dark chocolate covered gingerbread by Bahlsen. Please continue to do so.
The best packaged order!!!
We had 2 orders so far within a week, and I cannot say enough good things about them and their service. I receive a lot of packages from all over the world, but never did i receive a better packaged and organized order than from Germanshop24. Thank you so much Germanshop24.
Ich bin sehr zufrieden mit alles was…
Ich bin sehr zufrieden mit alles was ich bestelled habe alles ist gut angekommen und ist schnell angekommen ich gebe den namen zur meiner schwester und meinen freunden nochmals vielen dank Brigitte noch einen guten tag bis bald
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