Bad Shoes deserve Honest Revoew
I purchased Geox Spherica ECUB-1 men's navy blue moccasins from GEOX.pl and unfortunately received a defective product (a visible bubble in the sole). When I contacted customer service, the experience did not reflect the quality expected from a premium brand.
Important for other customers to know:
GEOX.pl is not the official GEOX brand store. The website is operated by a multi‑brand retailer, and customer service is shared with other brands such as GAP.pl — even the email signature and contact details belonging to GAP, not GEOX. This explains the inconsistent communication and the lack of responsibility for product quality.
The return process was also problematic. Instead of acknowledging the defect, the store attempted to send the shoes back to me. I refused the shipment through GLS, and the courier marked it as “client refused to accept,” which closed the matter.
I am not seeking a refund — only sharing honest feedback so other customers understand that GEOX.pl is not the official GEOX company, and the quality control and customer service may not meet expectations.
I hope this feedback helps GEOX improve their products and other customers make informed decisions.