George & Willy Recenzje 

35
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We can’t say enough good things about George & Willy! The quality of their products is second to none – beautifully designed, durable, and always a joy to use. What keeps us coming back, though, is th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Absolutely love these signs! I ordered three George & Willy signs for my restaurant, and every single one looks amazing. The quality is top-notch — sturdy, well-made, and beautifully designed. You ca... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

George & Willy is everything we’ve ever wanted for our business! Their products are extremely high quality and gorgeous plus their team is responsive, helpful and fantastic to work with. I would recom... Zobacz więcej

Oceniono na 5 z 5

The team at George & Willy reached out asking for feedback on one of their products, which I really appreciated. During that conversation, I mentioned an issue I was having with a different item... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

George & Willy create Signage, Letter Boards and Menus, and a range of display solutions and life tools for businesses and homes around the world.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

35 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

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4,1

Wszystkie recenzje

(35)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 16

Napisz recenzję
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Oceniono na 1 z 5

Can't get hold of customer service as they're based in NZ

Can't get hold of customer service as they're based in NZ so they only operate when it's night time in Europe. This means any delivery issues can't get resolved efficiently and we've therefore not been able to receive an urgent parcel in time for installation. On their website it says they ship from Netherlands, would it not also make sense to have a customer service team based in this time zone?

14 maja 2026
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

Hey Sara,

We're really sorry to hear this delivery didn't arrive in time for your installation.

We have been in touch throughout this process and understand the difficulty was caused by the delivery location appearing closed due to the showroom renovations. As soon as we were made aware of the issue yesterday, we contacted our agent to arrange a redelivery and also refunded the shipping cost for the inconvenience.

While our team is based in New Zealand, we do actively support our European customers via email and do our best to respond as quickly as possible across time zones. We appreciate your patience and look forward to your order arriving soon.

Oceniono na 5 z 5

I can't speak highly enough of the…

I can't speak highly enough of the great products and customer service at George & Willy. The table number holders and wall signs we purchased have been amazing and some small issues with our order were dealt with so beautifully it was impressive. The shipping is so fast also. Thanks again team!

13 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Love Love Love

We just got the bistro tables for outside of our ice cream shop! They are absolutely gorgeous and we have gotten so many compliments already thank you for making such an amazing product that is packaged so well and got to us safely…. we are so stoked to have them!

27 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

No parts replacement

Got a regular bakery display unit. Very hard to clean since u cant take the acrylic out of the plastic casing. Obviously this is made like that to make it more cheaper for production and maximise profit. Tried to order a spare panel and was told No its not available since there is not enough demand for it. I had to order the whole thing again that was the only option given to me and has since gone up by $200 since i bought it. So dissapointed with their response, no after sales service provided. Given the price paid for these products expected more. Also these things come from china, probably pay $50 landed and selling them more then $600 and all you can offer is order a new one.
So dissapointed!! Do better!

16 marca 2026
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

Hey Clyde!

I'm sorry we couldn't help further here. Just to clarify, your original Bakery Display Case was purchased during our sitewide sale over 1.5 years ago. The current price hasn’t increased — the difference you’re referring to is the standard retail price compared to the discounted sale price you originally purchased at.

The acrylic panel mentioned was unfortunately cracked during cleaning. While we understand accidents can happen, damage of this kind after this length of time falls outside of our warranty, and we don’t have individual panels available for this model. That said, we did offer a discounted price on a replacement case to try and help.

We always do our best to support customers where we can, but in this case the product was well outside of warranty and the damage described wasn’t a manufacturing fault.

Oceniono na 5 z 5

Great Customer Service

I had a really positive experience with George & Willy. I ordered the wrong colour menu boards and needed to exchange. I emailed customer service and dealt with Rosie who ensured the exchange was a smooth process and was lovely to deal with! 10/10 recommend for all your signage needs

5 marca 2026
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

Hey! We're stoked to hear you had a good experience here! Thanks for the kind words and your support of G&W 💙

Oceniono na 5 z 5

100% customer satisfaction!

One of the best companies I have worked with so far. They truly prioritize customer satisfaction at the highest level and provide support in every possible way. You can definitely trust them and shop with complete confidence.

20 lutego 2026
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

Thanks so much for the kind words Ferhat, and we really appreciate you choosing George & Willy!

Oceniono na 5 z 5

They truly go above and beyond to keep their customers happy.

The team at George & Willy reached out asking for feedback on one of their products, which I really appreciated. During that conversation, I mentioned an issue I was having with a different item and straight away they were onto it.

They were prompt, professional, and organised a replacement without any hassle.

They truly go above and beyond to keep their customers happy.

Well done, George & Willy team 👏

18 lutego 2026
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

We're stoked to have been able to help you here, David — it's the least we can do to make sure you have a perfect product. Thanks again for your continued support of G&W!

Oceniono na 1 z 5

Horrible surface finish

Their sign blanks are finished with a horrible matt black stippled finish and won't easily accept an adhesive graphic. All sign blanks should be finished in a smooth satin or gloss finish, to facilitate easy adhesion of a graphic. Why position yourself in a market and advertise a product to the trade and claim they are ready for branding, when they are not. Won't buy again.

9 lutego 2026
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

Hey HoundDog,

We’re really sorry about your experience!

As we have stated in our direct email correspondence, the lightly textured powder-coated finish was originally introduced to help reduce visible scuffs and handling marks on exterior signage. We understand this can affect certain vinyl applications, and based on feedback, we’ve since updated the finish on newer production runs.

We have also offered you a full refund or replacement in an alternative finish, as our priority is always resolving any situations like these quickly. Looking forward to getting this resolved for you!

Oceniono na 5 z 5

Awesome products, awesome service

I missed the window of a sale by just a few hours, but they graciously agreed to extend the sale for me! Excellent service, big shout out to Rosie!

10 grudnia 2025
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

Cheers for the review, Edward! We know how disappointing missing out on a sale is, so we were stoked to help you get the pieces you were after. Thanks for the support ❤️

Oceniono na 3 z 5

Nice products, “too bad” attitude return policy

Recently purchased a a frame sign from George & Willy, and there are a lot of things to appreciate. The customer service team is genuinely kind, communicative, and very quick to respond!! They somewhat care about their customers happiness. The product itself is beautifully designed super thoughtfully packaged, and has that signature G&W aesthetic that literally draws so many of us in.
Unfortunately, I ended up needing to return my sign because once I saw it in my space, it was much larger than I anticipated, and it simply didn’t work for my layout. *** This is where I want to share a heads up for other buyers, especially small business owners who are mindful of expenses. They have a strict “change-of-mind” return policy. Even though the product was unused and in perfect condition, I was to be responsible for 100% of the return shipping cost — and for a heavy metal item, which most of them are, this is not cheap. My fee was going to be about $95-100 to ship back. While their team was polite, they were* I guess understandably firm about following their policy. Nothing about the process felt rude, but it’s important to know that they do not bend on this rule. Even if the box hasn’t been opened.
The products truly are beautiful, but I think potential customers should be hyperaware of the return-shipping cost before purchasing. Especially if you are a skim reader like me. If you’re unsure about size, color, or fit, keep in mind that returning a larger item may come with a preeetty significant shipping fee.

Overall: fantastic customer service, stunning product design just make sure you’re ******completely***** certain the piece will work in your space, because it’ll be too bad. Returns for “change of mind” can become expensive veery quickly.

21 listopada 2025
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

Thanks so much for the thoughtful review — we really appreciate the kind words about our team and the sign!

Sorry it didn’t quite fit your space in the end. With larger metal pieces, return shipping can add up quickly, which is why we keep our change-of-mind policy pretty clear upfront and always recommend double-checking measurements before ordering (we’re very happy to help with this anytime).

Really appreciate you sharing your experience, and we hope there’s a George & Willy piece that’s a perfect fit for you down the line. 🤍

Oceniono na 5 z 5

Super Satisfied Customer

I had some issues with my display case and I got in touch with the sales team at George and Willy. My experience was handled so quickly and above and beyond my expectations. The team at George and Willy are in it to keep customers satisfied and address concerns. I already knew the products are stunning and unique but with this kind of customer service I’ll be coming to them for all my cafe decor and display needs. Special thanks to Rosie!

23 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Products are great quality

Products are great quality. Aesthetically, they're the best I've seen around - modern, clean lines - and also, love supporting small businesses. One small item was missing from my shipment and when I reached out, I had an answer within 24 hours and the missing product shipped and in my hands within 4 days.

27 października 2025
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

It's the least we could do to make sure you get your full G&W order! Thanks so much for the support, Aldana, and we're stoked you chose our signage for your small business.

Oceniono na 5 z 5

We have quite a few G&W products

We have quite a few G&W products. We absolutely LOVE every one of them. We were thrilled to find products that were not only functional but the aesthetic is spot on! Well worth the investment!!

14 października 2025
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

This is epic to hear! Thank you so much for the kind words about our products and for the continued support of G & W!

Oceniono na 5 z 5

Absolutely love these signs!

Absolutely love these signs!
I ordered three George & Willy signs for my restaurant, and every single one looks amazing. The quality is top-notch — sturdy, well-made, and beautifully designed. You can really feel the craftsmanship and attention to detail. They make our storefront look clean, modern, and professional. Super happy with the purchase — definitely worth it!

9 października 2025
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

This is epic to hear, we are stoked that you're loving your George & Willy pieces! Thanks so much for your support.

Oceniono na 5 z 5

Great experience- high quality product…

Great experience- high quality product and packaging. Responsive customer service team was a bonus!

1 października 2025
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

Thanks Nicole, glad to hear you liked the packaging as well as the product! It's the small things ☺️

Oceniono na 5 z 5

Exceptional Customer Service

I purchased several signs for my business. I had a question regarding one that seemed to have been affected in shipping. The support team (Rosie) responded immediately and resolved the issue. This type of customer service is extremely rare these days. These products are worth every penny. They officially have another brand loyalist!

28 września 2025
Opinia niezależna
Logo George & Willy

Odpowiedź od George & Willy

Thank you so much for the kind words, Suman! We're stoked to have you as a customer and appreciate your ongoing support 🥰

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