Gemini Accident Repair UK Recenzje 

371
•
Wynik TrustScore: 4 na 5

3,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Bodywork & paintwork perfect. Only spoilt by not vacuuming the deer hair from under bonnet. most people would prefer signs of accident removed. Also unnecessary tyre paint didn’t dry. Checked tyre pre... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Only giving 1 star because I can’t give zero. Awful experience with Gemini Accident Repair Centre Glasgow. I was sent to this place by esure. Avoid at all costs. Terrible attempt at a repair... Zobacz więcej

Oceniono na 4 z 5

Pretty poor customer comms from hewd office. Very unhelpful person on the phone after being on hold for 30mins. Despite having a repair reference number, CSA wouldn't look it up or explain why the rep... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Absolutely first-class service from Gemini Accident Repair Centres from start to finish. The initial process was painless — their online portal for uploading damage photos was remarkably straight... Zobacz więcej

Informacje dotyczące firmy

  1. Blacharstwo samochodowe
  2. również w kategorii:
  3. Serwis silników elektrycznych

Napisane przez firmę

At Gemini, we are proud to be the one of the leading independent, multi-award-winning Accident Repair Groups throughout the UK. Established in July 2008, our experience in running highly efficient and professional Bodyshop's is unparalleled.


Dane kontaktowe

  • Stourport Road, DY11 7QL, Kidderminster, Zjednoczone Królestwo

  • geminiarc.co.uk

3,9

Dobra

Wynik TrustScore: 4 na 5

371 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 18% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(371)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 57

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent communication and attitude

Excellent communication throughout the process, when I had a couple of questions they were extremely helpful and when I discovered that my locking wheelnut was missing (maybe their fault, maybe my fault) instead of arguing the toss with me they just found a mobile locksmith to remove and replace them and didn't charge me anything - they really made the whole experience so much easier

10 stycznia 2024
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Anthony,
Thank you for your kind feedback and review. I'm pleased to see you've received a 5* service and they went above and beyond!
Many Thanks,
Kristina @ Gemini ARC

Oceniono na 1 z 5

Shocking My daughters car was repaired here

My daughters car was repaired here , took longer than expected but all seamed fine, Then we had the rain, the back of the car was soaked , really soaked, she informed the garage who then said to drop it in to them and they had a look and agreed the seals needed replacing and they would order them, that was around November apparently they are still waiting on the seal. Her insurance has spoken to them 3 times and told them to call her but nothing.

She has a baby where the car seat is in the back so everything is now damp and this morning with the really cold weather the inside of her card was frozen,, not good conditions to have a baby in the car but she has not choice . This is just not acceptable, now looking in to reporting to trading standards.

This is Cannock depo

18 stycznia 2024
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Jo,
Thank you for taking the time to share your concerns with us. We sincerely apologies for any inconvenience you've experienced regarding your recent repairs.

Regrettably, there was a delay in receiving the seal required for your vehicle, which led to a prolonged waiting period. Once the part had arrived, the branch fitted the part; however, the issue persisted. Subsequently, the branch did further investigating to pinpoint the source of the problem. The necessary part was then ordered and has since been successfully fitted, resolving the issue.

We understand the frustration and inconvenience you may have faced, and we sincerely apologise for any disruption caused. Our branches always strive to address issues promptly, and we appreciate your patience as we worked to rectify the situation.

If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out via feedback@geminiarc.co.uk. Your satisfaction is important to us, and we are committed to ensuring a positive resolution.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Overall satisfaction of your sevice.…

Courtesy car excellent.Personel exchange driver excellent.The repairs 5*.valeting of my car 5**.Overall service from you was 5*thank you.Merry Xmass to you all.

20 grudnia 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Mr. Moran,
Thank you for your 5* review and feedback! I'm delighted to see your happy with the repairs carried out to your vehicle.
Have a lovely Christmas!
Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Many thanks to all at Gemini Motherwell…

Many thanks to all at Gemini Motherwell a great company with great staff, from first contact the service was brilliant,everyone was friendly and helpful, the repair 1st class, couldn't ask for more , would recommend to anyone.

12 grudnia 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Iain,
Thank you for taking the time to leave a review. I'm delighted to see you've received a 5* service and repairs to your vehicle!
Have a wonderful Christmas!
Many Thanks,
Kristina @ Gemini ARC

Oceniono na 1 z 5

Shoddy work thankfully failed by assessor

Their shoddy work was failed by an independent assessor.
Was made to use this place due to a 3rd party hitting our car and admitting full fault.
the job they done was terrible upon inspectyion. Bubbles in all of the paintwork, parts not re-attached properly.
I gave them 2 attempts to rectify the work and lost my patience when Ian the manager was patronising and rude to my wife. His words were 'We're doing nothing else, this is what we call commercially viable quality work" - Yeah sure Ian. ;-)
I insisted on an independent inspection where the assessor took one look at the bubbles in the paint and immediately failed the work.
I'm now taking the car to BMW to have it done properly.
Wasted 7 weeks back and forth with this joke of a company

1 grudnia 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Barrie,
I'm sorry to hear of your dissatisfaction with Gemini. Unfortunately, I have tried to locate your claim but without a registration I cannot find any information. Could you kindly email us on feedback@geminiarc.co.uk and we can have a look into this for you.
Have a lovely Christmas,
Many Thanks,
Kristina Grove

Oceniono na 5 z 5

First class service.

From start to finish a great service from Gemini Luton. I was kept informed of every step along the way. My car was collected and returned on time. The staff were helpful and professional. A special mention for Nicole and Terry. A trouble free experience.

27 listopada 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hello,
Thank you for your wonderful review! I'm delighted to see our Luton branch provided a 5* service and repairs! I'll be sure you pass on your comments to our Luton branch.
Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Fantastic response

Fantastic response, through the insurer. Contact was swift, vehicle repairs carried out timely and quality. Customer service was excellent with a progress report every other day. The experience of the Spalding depot was second to none. Well done and thank you.

29 listopada 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hello,
Thank you for taking the time to leave a review!
I'm pleased to see you're happy with the service and repairs to your vehicle. I'll be sure to pass on your kind comments to our Spalding branch!
Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Insurance repair

My insurance company arranged for Gemini to repair my car after it was damaged by a third party. The process was super simple and everyone I spoke to was a credit to the company. They kept me up to date throughout the process and the resulting work on the car was fantastic - excellent service.

28 listopada 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Phillip,
Thank you for leaving a review! I'm delighted to see you've received a 5* service and repairs to your vehicle!
Many Thanks,
Kristina @ Gemini ARC

Oceniono na 2 z 5

My insurance company appointed Gemini…

My insurance company appointed Gemini ARC to repair my car to which I have been waiting for nigh on two weeks and there is still no indication as to when they will get around to picking up my car or whether I will get a courtesy car which I should be entitled to receive.
I have had to do makeshift repairs to my car just so I can get to and from work on a daily basis ☹️

9 listopada 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Michael,
Thank you for taking the time to leave a review. I sincerely apologise for the inconvenience the delays may have caused you. After looking into your claim, I can see some parts have been on back order with suppliers, which unfortunately is out of our hands. The branch have chased the missing part for you again and are trying their upmost to get your vehicle booked in as soon as possible.
Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

My Fiat 500

My Fiat 500 , was stolen and taken to Gemini Accident Repair in Lye , the turn around very good 👍, swift ,staff very helpful.When i got my car back i was absolutely delighted 😁, Repair was a very good standard and the car was immaculate. Great service Thank you so much. 🙏

16 listopada 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Kate,
Thank you for you kind comments! I'm pleased to see the service and repairs were both 5* standard and you're vehicle is back with yourself!
Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Ford Puma Car Repair

Received great satisfaction with every item of my car repair. From initial Telephone call on the day that I reported the incident to the Insurance company I was given a repair date and was constantly updated on the progress of repair. The car was returned in an immaculate clean condition, looking like new.

2 listopada 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi John,
Thank you for taking the time to leave a review. I'm delighted to see you're happy with both the repairs and service from the Gemini team!
Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Gemini at Luton provided excellent and…

Gemini at Luton provided excellent and professional service from start to finish. With Nicole keeping me updated and my courtesy car delivered to me by Terry and Mark. Made a really stressful situation so much better than it could have been. Many thanks

27 października 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Julia,
Thank you for your kind feedback and 5* review! I'll be sure to pass it on to our Luton branch.
Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Great service from start to finish from…

Great service from start to finish from all the team at Gemini. Couldn’t have asked for a smoother experience

25 października 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Josh,

Thank you for leaving a review! I'm delighted to see you have received a 5* service and repairs to your vehicle!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Really helpful and friendly

So I've never had an accident before and after the run around from my insurance company and 3 approved garages NOT wanting to do the work, the 4th garage my insurance recommended was Gemini at Leeds. I spoke and dealt with a chap called Jonny - WOW what a fabulous guy! He made me feel less stressed and at eas with the whole process of what was going to happen. He arranged for my car to be picked up 1 week later and drop off a courtesy car. Gemini had my car for 6 days. I was kept well informed throughout the duration. If I ever need any work doing in future I will be ringing Jonny at leeds. Thank you again for the excellent service and follow up phone call.(the lady with the 'rusty colour' Mokka 🤣).

29 września 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Rachel,

Thank you for your 5* review and kind words. I'm pleased to see you're happy with the repairs and service provided to you. I'll be sure to pass on your review!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 4 z 5

Recently had a minor repair through…

Recently had a minor repair through insurance at Nottingham branch. They have damaged my rear offside alloy. After a few initial issues it has been sorted and back to its gleaming best. Very happy thank you!!

11 października 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Helen,

I'm sorry to hear you have been dissatisfied with the service you have received previously. After liaising with the branch, I believe they has discussed the concerns with you directly and the issue is being resolved.

Following from this, I trust that the branch will restore your faith in Gemini, and your overall perception of us.

If you have any further concerns, please don't hesitate to contact us directly at feedback@geminiarc.co.uk.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Smooth process, Excellent customer service

My vehicle was involved in a non fault accident and my insurance company put forward Gemini Wakefield branch to do the Repairs. The service we have received from Sue and Steve has been above and beyond, even to the point of providing with me a courtesy vehicle because my insurance company who appointed enterprise to supply me with one couldn’t. And my insurance were no help whatsoever. Once again, thanks for the smooth process and excellent customer service!

17 października 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Nina,

Thank you for leaving a review. I'm glad to hear our Wakefield branch went above and beyond for you! I'll be sure to pass on your kind words.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Perfect service

I wanted to take my car to Gemini Chesterfield for repair, my insurance company who use a second company to sort out repairers said that the above was at that time not on their list. I complained and they changed their mind and I was allowed to use Gemini.
From the start Gemini were excellent, inspected the damage, arranged a courtesy car and booked the car in. 3 days later as promised the car repair was complete, collected the car, perfect repair, the car had been polished and valeted, the staff were very professional and friendly. Thank you Gemini. Mike F

11 października 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Michael,

I'm delighted to hear that you've received a 5*service and repair to your vehicle. Thank you for taking the time to leave a review!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

ABSOLUTELY AMAZING 🌟🌟

ABSOLUTELY AMAZING 🌟🌟
Better late than sorry!!

Gemini Telford you have really outdone yourself, I had so much trouble with my insurance trying to get them to locate my vehicle which had taken them weeks. The two LOVELY ladies in the office Amy & Becky had reassured me that they were doing all they can to get my car down to them and they did. I was kept informed every step of the way with update on how my car was I wouldn’t have coped without Amy & Becky in my corner my mental heath went through the roof but these two manged to keep me calm. We even talked about me buying a new vehicle and I was explaining what I wanted and they actually listened to me It was amazing to know that such people still work in these types of industries. Because just having someone to listen to you when you are going through all these emotions is what some people need specially when your insurance don’t care I would also like to thank the men in the office as well because they had taken time to explain what would happen with my vehicle when it arrived. Telford branch is absolutely amazing.

You guys should be rewarded for the outstanding service you have provided.

6 czerwca 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hello Keelan,

Thank you for taking the time to write such a lovely review!
I'm pleased the see the branch listened and helped you where ever possible. We do pride ourselves on high customer service, and the Telford branch definitely did Gemini proud! I'll be sure to pass your review on so they receive the recognition they deserve.
We wish you all the best!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Gemini (in Luton) have been faultless

Gemini (in Luton) have been faultless. They have taken all of the stress out of what could have been a stressful situation. The service has been outstanding, my Lexus was repaired way ahead of schedule. I cannot recommend them enough. Thank you Nicole and team

10 października 2023
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hello,

Thank you for leaving a review! I'm delighted to see that you're happy with the repairs and service provided to yourself!

Many Thanks,
Kristina @ Gemini ARC

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej