Gemini Accident Repair UK Recenzje 

371
•
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Bodywork & paintwork perfect. Only spoilt by not vacuuming the deer hair from under bonnet. most people would prefer signs of accident removed. Also unnecessary tyre paint didn’t dry. Checked tyre pre... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Only giving 1 star because I can’t give zero. Awful experience with Gemini Accident Repair Centre Glasgow. I was sent to this place by esure. Avoid at all costs. Terrible attempt at a repair... Zobacz więcej

Oceniono na 4 z 5

Pretty poor customer comms from hewd office. Very unhelpful person on the phone after being on hold for 30mins. Despite having a repair reference number, CSA wouldn't look it up or explain why the rep... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Absolutely first-class service from Gemini Accident Repair Centres from start to finish. The initial process was painless — their online portal for uploading damage photos was remarkably straight... Zobacz więcej

Informacje dotyczące firmy

  1. Blacharstwo samochodowe
  2. również w kategorii:
  3. Serwis silników elektrycznych

Napisane przez firmę

At Gemini, we are proud to be the one of the leading independent, multi-award-winning Accident Repair Groups throughout the UK. Established in July 2008, our experience in running highly efficient and professional Bodyshop's is unparalleled.


Dane kontaktowe

  • Stourport Road, DY11 7QL, Kidderminster, Zjednoczone Królestwo

  • geminiarc.co.uk

3,9

Dobra

Wynik TrustScore: 4 na 5

371 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 18% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(371)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 57

Napisz recenzję
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Oceniono na 1 z 5

Very Unprofessional

After a small prang my car was taken to Huntingdon not my choice but the insurers. It was a fiasco from start to finish. The Estimated Completion Date was set at 14/02 and I know things don't go according to plan but that 2 day completion turned into 7 days and because there was a problem with the courtesy car I had no transport at all. Then when the finally delivered it I was made to give my card details in the street because they wouldn't allow me to do a bank transfer and they wouldn't give me the keys until it was paid. Not GDPR friendly at all. So all in all I wouldn't recommend them !!

19 lutego 2025
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Shona,

Thank you for taking the time to leave a review. We're sorry to hear that your experience did not meet expectations.

Unfortunately, during the repair process, additional parts were required, which extended the estimated completion date. While we always aim to complete repairs as quickly as possible, some delays can be unavoidable. We also understand the importance of courtesy vehicles, and we apologise for any miscommunication regarding your transport needs.

Regarding the payment process, we always aim to ensure secure and convenient transactions. While we do our best to have a card machine available, there are occasions where payments may need to be taken over the phone. In such cases, we ask customers if they are able to go inside to complete the payment for security reasons. We appreciate your feedback and will review our processes to improve future experiences.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

After I had a road traffic accident in…

After I had a road traffic accident in my Suzuki Swift my insurance told me to use Gemini Accident Repair Centre in Telford. I have used them before so I knew they would do a good job in repairing my car. I wasn't disappointed, also the staff were excellent from start to finish. Mr P Williams

13 stycznia 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Janet,

Thank you for sharing your feedback - we highly appreciate it. We are pleased to hear that you are happy with the quality of the repair work and the service provided by our Telford branch. I'll be sure to pass on your kind comments.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 1 z 5

Avoid Avoid Avoid at all cost

Avoid Avoid Avoid at all cost. Repairs done threw LV never never let yocar go there again. RUDE very up them selfts and I would not let them Repair the damage they did to my car.

10 stycznia 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi .Morris,

I'm sorry to hear about your experience and appreciate your feedback.

We take all concerns seriously and would like to look into this for you. However, without a name, vehicle registration, and branch location, we're unable to investigate your claim.

If you could send these details to feedback@geminiarc.co.uk, our team will be happy to review the situation and assist you further.

Best regards,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Great service and good communication from Gemini

Great service and good communication from Gemini at Blackpole in Worcester. The service and repair was first class, they did a fantastic job. We are extremely happy with the total service from collecting the car, keeping us updated throughout and delivering the car back to us. We would not hesitate in recommending them to anyone wanting bodywork done to their car.

14 lutego 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Dave,

Thank you for taking the time to leave a review, we value all feedback. I'm pleased to see our Worcester branch went above and beyond to provide a first class service. I'll be sure to pass on your kind comments!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

My car was repaired at the Redruth…

My car was repaired at the Redruth branch, and feel I must reply to say they were extremely helpful and efficient with the experience, the courtesy car supplied was great. On collection of our car it was fully cleaned and we have had no problems at all with the repairs carried out. Well done to this Garage.
Five star well deserved.

7 stycznia 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Anthony,

Thank you for your kind comments and 5* review. I'm delighted to see you've received a first class service and repairs to your vehicle!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Gemini Telford’s Great Service

I recently used Gemini Telford repair centre, who unlike my insurance company - Aviva, were extremely helpful & had the vehicle back to me in four days. Lewis who was looking after my car was great, he kept me informed from start to finish. I would highly recommend them to everyone.

27 stycznia 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Neil,

Thank you for taking the time to leave a review. I'm delighted to see you're happy with the repairs and service provided to you at our Telford branch.
I'll be sure to pass on your kind comments!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 1 z 5

Terrible association with what was…

Terrible association with what was purported to be a communicative caring , professional business in plymouth devon.. I was forwarded to Gemini by esure, when disastrously my new second hand jaguar costing thousands was involved in an accident with a deer . After some weeks they informed me they wanted their curtesy car back ,secondary was the issue of my poor car. The women simply said- Your not insured any more as your car is a total loss and we want our car back asap...I understood on the phone message that she was conveying in no uncertain terms the car was a right off and the engineer had stated this -she had more than eluded to this .Acceptant of this dire news i immediately took the hire car back and could see my car languishing outside now ,a write off as stated in phone recordings. I was dually very upset ,almost in tears-then to my horror i had a phone call from Copart who look at right offs and said they would be the ones who would have the final say and that it wasn't necessarily a total loss-i.e a right off- So the company gave me false information and emotionally assaulted me by saying my car which i spent thousands on was a total loss a right off--I've complained to esure and asked this company to be investigated--don't go near them! I shall be seeking official apology and compensation for having to buy a runaround car thinking the accident car was a right off and for emotional damage and inconvenience.
Please expect further action from myself- I don't react well to a condescending bamboozling generic defensive reply .

3 lutego 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Sean,

We’re sorry to hear about your experience and understand the frustration this situation has caused.

After completing the estimate for your vehicle, your estimate was submitted to your insurance company. An engineer then reviewed the vehicle and confirmed that it was a total loss. Based on this assessment, the insurance company instructed Copart to handle the vehicle. Gemini did not make the final decision to write off your vehicle nor the instructing to Copart.

Once we are informed that a vehicle has been deemed a write-off, we ensure that customers are notified accordingly. We can assure you that no false information was provided.

We apologise for any confusion or distress caused during this process.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Recently used the Huntingdon branch and…

Recently used the Huntingdon branch and was a little apprehensive as I had never heard of them . Gemini did an excellent job and I am very happy with result . My car looks brand new and most of the pre-existing scratches have been polished out as well as a very professional repair of the damage . Would not hesitate to recommend thank you.

15 stycznia 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Lyn,

I'm delighted to see you received a 5* service and repairs to your vehicle at the Huntingdon branch! Thank you for taking the time to leave a review, your feedback is invaluable to us.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 1 z 5

Beware estimate cost

Given a verbal estimate which we were charged £30 for, it took about five minutes. The written estimate was 50% higher than the verbal quote and not competitive. So they make £30 for five minutes work. When I went to see them to complain they were quite aggressive. With me - I am a 79 yr old woman.I went elsewhere.

9 stycznia 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Mary,

Thank you for your feedback and I'm sorry to hear of your negative experience. When doing an estimate there are multiple things to consider such as costs for paint and materials, however I can't locate your details on our system to review this further.

If you would like to send your name, registration and branch details to feedback@geminiarc.co.uk, we can have a look into this for you.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Car repaired to very high standard just…

Car repaired to very high standard just a shame it took so long but all's well that ends well this is a high end Toyota so it's not cheap and was missed by all the family but we are very happy to have it back home in good looking order and with no problems with electric things ect paint work top level and gd alloy wheel job .

8 stycznia 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Good Morning Douglas,

Thank you for sharing your feedback regarding your experience with us. We are pleased to hear that you are happy with the quality of the repair work and the condition of your vehicle upon its return.

We sincerely apologise for any delay that arose, but ensuring 5* repairs is our priority and we appreciate your understanding. Thank you for giving us the opportunity to restore your Toyota Avensis, and we’re delighted that you are satisfied with the final result.

Kind regards,
Kristina @ Gemini ARC

Oceniono na 1 z 5

Very demanding

Very demanding, not good customer service at all, very disappointed.

24 grudnia 2024
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Hugh,

After checking our systems, we are unable to locate a claim under your details. To help us look into this further, could you please email feedback@geminiarc.co.uk with your full name, vehicle registration, and the branch handling your repair?

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Exceptional service!

Car repaired via Esure after a third party accident at the Chesterfield branch.
Prompt, clear communication throughout. No hassle getting through to speak with someone by phone.
Door to door service. Hire car delivered and my car collected.
Car returned after a week repaired to good standard, cleaned and topped up with £10 petrol. Life guarantee on repairs.
A huge thank you to the entire team for turning a stressful situation into a smooth and positive experience.

17 grudnia 2024
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Kay,

Thank you for your kind words! I'm delighted to see the Chesterfield branch exceeded expectations and provided a 5* service and repairs. I'll be sure to pass on your kind comments.

Many Thanks
Kristina @ Gemini ARC

Oceniono na 5 z 5

First class at Yeovil

The comunication throughout was great, especially Dana and the repair was faultless and timely The team made my Christmas.

19 grudnia 2024
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Good Morning,

Thank you for taking the time to leave a review. I'm pleased to see our Gemini team made your Christmas that bit better!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Luton Branch - Great work!

Luton Branch - LV claim after two young lads ran into the back of my car. Was picked up from home adn repaired within a week, including the time it took for extra parts to arrive that weren't thought needed until they began the job. At all times the team kept me fully updated, the repair makes the car look as good as new adn it was returned within 5 minutes of the stated return time.
Excellent from all at Luton!

9 grudnia 2024
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Rob,

Thank you for taking the time to leave a review. I'm pleased to see the Luton team lived up to expectations and provided a 5* service and repairs.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Car was repaired by Gemini via Esure…

Car was repaired by Gemini Uddingston via Esure after a rear end collision. I was very impressed with the Gemini service, the information on the repairs and timeframe etc was first class, describing to me exactly what work would be carried out and how long this would take. Car was returned completely repaired and valeted - really an excellent service. Thank you Gemini.

4 listopada 2024
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Good Morning,

Thank you for your kind review. I'm pleased to see our Uddingston provided a 5* service!

Many Thanks,
Kristina @ Gemini

Oceniono na 1 z 5

These guys shouldn’t be trading

These guys shouldn’t be trading - they fixed my car which they had from June till the end of September. There were 29 issues with the repairs. The bonnet was almost an inch out and it wouldn’t open- all the wheel arches were loose, they put the drivers door card on wrong and the lighting inside wouldn’t work. The front bumper was loose to name a few. They took my car back to fix the issues on 11th October. That’s the last time I saw it. Excuses galore - misleading and trying to pull wool over my eyes - telling me that error messages are “because it’s been sat” - this is a brand new car which the list price is in excess of £100k. My advice is if you want your car ruined, devalued and be without it for 7 months then use these guys. In my opinion they should be taken off the list of approved repairers - I only wish I’d gone somewhere else - what was my pride and joy car has turned into a waking nightmare. It’s affected my mental health and I still have no idea why they have my car. It’s just awful. Please please don’t use them.

2 grudnia 2024
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Vicky,

We’re sorry to hear about your experience and apologise for any inconvenience caused. Please be assured that your insurance company is handling the matter, and we are liaising with them directly to assist in resolving this as quickly as possible.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Car repaired at the Huntingdon branch

Car repaired at the Huntingdon branch. From first calling to return of my car I had plenty of information given to me. Repair was excellent. Thanks to all at Gemini.

19 listopada 2024
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Tim,

Thank you for taking the time to leave a review. I'm pleased to see you've received a 5* service and repairs to your vehicle!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 1 z 5

Would NOT recommend

My car went in for insurance work into the Caldicot branch and came back to me with issues that it didn't go in for. Boot door was not flush, bumper had huge gaps where it wasn't aligned correctly, so it went back only to come back even worse, they have completely destroyed the bumper to the point where I can actually see dent marks where it's been forced off and not put back on correctly AGAIN, not to mention the scratches that are all along my driver and passenger doors. Really not happy with the after care either as he tried to tell me they had completed the work, clearly does not go through any quality checks before leaving the repair shop!!

26 listopada 2024
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Deb,

I’m sorry to hear that you’re dissatisfied with the repairs to your vehicle and the delays you’ve experienced. The branch has brought your vehicle back in to assess the additional concerns you've raised.

We take pride in maintaining a high standard of work and welcome the insurer inspection to review your vehicle.

We hope that once your vehicle is returned, your experience with the branch will leave you with a more positive impression.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Excellent first class company,

My new car was damaged after owning it for a few weeks. Gemini from LUTON came and collected my car and supplied me with a very good courtesy car. My car took a week to repair and I was contacted all the time on the progress of my repairs. My car came back after a week and looked absolutely AMAZING, The repairs were first class and cleaned so well inside and out. Have to say this is a first class company and the staff were all very helpful and nice. Thank you Gemini.

25 listopada 2024
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Pauline,

Thank you for your kind comments and 5* review. I'm delighted to see you've received a first class service and repairs to your vehicle!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Massive thanks to Chloe and the rest of the team

Massive thanks to Chloe and the rest of the team (Macclesfield). They made the repair process super smooth, kept me updated at least every 2 days and got my car repaired in super quick time via my insurance

21 listopada 2024
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Adam,

Thank you for taking the time to leave a review! I'm delighted to hear that the process was efficient and that the Macclesfield team delivered a 5-star service. I’ll be sure to share your kind words with them.

Many Thanks,
Kristina @ Gemini ARC

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