Gemini Accident Repair UK Recenzje 

371
•
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Bodywork & paintwork perfect. Only spoilt by not vacuuming the deer hair from under bonnet. most people would prefer signs of accident removed. Also unnecessary tyre paint didn’t dry. Checked tyre pre... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Only giving 1 star because I can’t give zero. Awful experience with Gemini Accident Repair Centre Glasgow. I was sent to this place by esure. Avoid at all costs. Terrible attempt at a repair... Zobacz więcej

Oceniono na 4 z 5

Pretty poor customer comms from hewd office. Very unhelpful person on the phone after being on hold for 30mins. Despite having a repair reference number, CSA wouldn't look it up or explain why the rep... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Absolutely first-class service from Gemini Accident Repair Centres from start to finish. The initial process was painless — their online portal for uploading damage photos was remarkably straight... Zobacz więcej

Informacje dotyczące firmy

  1. Blacharstwo samochodowe
  2. również w kategorii:
  3. Serwis silników elektrycznych

Napisane przez firmę

At Gemini, we are proud to be the one of the leading independent, multi-award-winning Accident Repair Groups throughout the UK. Established in July 2008, our experience in running highly efficient and professional Bodyshop's is unparalleled.


Dane kontaktowe

  • Stourport Road, DY11 7QL, Kidderminster, Zjednoczone Królestwo

  • geminiarc.co.uk

3,9

Dobra

Wynik TrustScore: 4 na 5

371 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 18% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(371)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 57

Napisz recenzję
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Oceniono na 5 z 5

An excellent repair service

An excellent repair service. Car delivered and returned to me as agreed. Returned to me after being thoroughly washed and cleaned inside and out. Delay due to a larger repair than was first thought so extra part had to be ordered but was kept fully informed at all times of the repair progress. Everyone in the company was polite and couteous. Thorougly recommend this copany

16 października 2025
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Alan,

Thank you for taking the time to share your feedback!

We’re pleased to hear you were happy with the service, and that our team kept you fully informed throughout the repair process. It’s great to know the extra care we take with communication made a positive difference.

We’ll be sure to pass on your kind comments!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

A great experience

This is the 2nd time we have used Gemini (Luton) at the instruction of our insurers and on both occasions the repairs have gone smoothly. The cars were picked up & returned at the prearranged times.
Nicole & Mark kept us informed every step of the way.
Brilliant customer care/service and Brilliant workmanship on the repairs.

14 października 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Keith,

Thank you for your kind words and for choosing Gemini Luton again!

We’re delighted to hear that your experience was smooth throughout and that Nicole and Mark kept you well informed throughout the process. Your feedback means a lot to the team — we’ll be sure to share your comments with them.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 1 z 5

No update and delayed completion (once…

No update and delayed completion (once again and again and again......). Delayed 3 times already but without any information/update from the company -no email, no phone calls.
When making phone calls for asking, staff could not say anything to me but asking me to wait, wait and wait......
I made a phone call today and the staff was rude to dismiss my call suddenly......how irresponsible this company is.
Branch-Nottingham

15 października 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Good morning,

I am sorry to hear that the service you have received whilst your vehicle is in for repairs is not to our usual high standard. I understand your vehicle is near completion, and have escalated this with the site manager to ensure you receive an update when your vehicle is ready, or a sooner update if there are to be any further delays.

We appreciate your feedback, and would like to thank you for bringing this to our attention.

Many thanks
Ruth @ Gemini ARC

Oceniono na 5 z 5

Professional and friendly staff, excellent repair.

Professional and friendly staff
The car was returned ahead of time and looked immaculate. It had been cleaned inside and out which was an unexpected bonus.

10 października 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Kingsley,
Thank you for your 5* review. We're pleased to see the vehicle was returned in immaculate condition - we aim for nothing but the best for our customers!
Have a wonderful weekend,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Just wanted to say a big Thankyou to…

Just wanted to say a big Thankyou to all at Gemini and going that extra mile whilst my vehicle was with you
Thanks again everyone
Would highly recommend

9 października 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Nige,

Thank you for taking the time to leave a review. We're pleased to see you're delighted with the service provided!
Have a great weekend!
Kristina @ Gemini ARC

Oceniono na 5 z 5

Tip-top body shop in Leeds.

E-sure asked me to use Gemini in Hunslet, Leeds to repair my Renault Zoe. Gemini contacted me the same day. When they had acquired the parts they came and collected my car and repaired it to a high standard. Nice, friendly people with great communication skills and a first rate body-shop to boot.

25 września 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Peter,

Thank you for leaving feedback. We're pleased to hear the branch were efficient and kept you updated throughout. I'll be sure to pass on your kind comments.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

First class customer experience

Repair estimate AG25080099
Good to deal with , I was kept update on a regular basis and work was completed on time to an high specification.
All staff were friendly and helpful.

9 września 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Graham,

Thank you for leaving a 5* review! We're delighted to hear that you're happy with the repairs and service provided to you. We'll be sure to pass on your feedback!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

A very professional company

From start to finish I was kept informed of the expected timeline of the repair to my car. Pedro dropped off my courtesy car and the process was made clear of what to expect. He was very pleasant and respectful both to my property and ourselves.
The car I received was very clean.
I was called at every step of the way right up until I got my own car back which was delivered again by Pedro. Honestly, you would never know there was a repair done !! It included a new door and a repair to another door and is matched perfectly. I certainly would not hesitate using Gemini again. The customer service was certainly 5 star.

5 września 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Anna,

Thank you for taking to the time to leave a review. We’re pleased to hear you were kept updated throughout and that Pedro made the process as easy as possible for you. We’ll make sure the team see your feedback – they’ll really appreciate it!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Top marks from beginning to end.

From our initial contact with customer services, through to the delivery of our repaired vehicle, we have nothing but praise for Gemini Macclesfield.

12 sierpnia 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Good Morning,

Thank you for your 5* review. I'm pleased to see you're happy with the level of customer service you've received from our Macclesfield branch. I'll be pleased to pass on your feedback to the team!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Friendly and professional service

Friendly and professional service, pick up was offered but I chose to drop my car off. Car was ready earlier than planned and really pleased with the work done.

7 sierpnia 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Claire,

Thank you for taking the time to leave feedback. I'm pleased to see you've received a 5* service and repairs to your vehicle!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Top marks.

I have nothing but praise for the Plymouth repair centre. My car was picked up, repaired and delivered back to my driveway in a very timely fashion with a five year guarantee on the repair. I live quite a way from Plymouth but it didn't matter, it wasn't a problem at all. The office staff were helpful and polite and tried to help me in every way. I was very happy with what they did and how they dealt with me.

10 czerwca 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Carol,

Thank you for taking the time to leave a review. I'm pleased the see the Plymouth branch provided a 5* experience - i'll be sure to pass on your kind comments.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Gemini arc Darlington…professional, friendly and efficient

Recently used Gemini arc Darlington through my insurance. Very professional, kind and efficient staff. They answered all questions on the phone and booked in a repair date. They then came as planned with phone calls to tell me they were on their way and collected my car. I was left with a lovely sporty corsa courtesy car for a week (my young
son was impressed). When my car was fixed they brought it back immaculate and explained what had been done. An additional repair was needed at a later date due to a delay with a Honda part not being delivered. Once again, this was done in a timely manner with excellent communication. I honestly can't fault any part of the service and highly recommend. Thank you.

16 lipca 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Caroline,

Thank you for taking the time to leave such a thoughtful and detailed review!

We’re pleased to hear that your experience with the team at Gemini Darlington was smooth and positive from start to finish.
We appreciate your kind words and recommendation, and we’ll be sure to pass on your feedback to the team.

Have a wonderful weekend.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 1 z 5

Gemini Accident Repair Centre…SHOCKING

Gemini Accident Repair Centre Kingswinford.
Absolutely SHOCKING customer care. I've be waiting for a resolution for over a YEAR. Jumped through all the hoops. They keep promising to get back to me, yet they DON'T. I've contact my insurance company and THEY can't even get a response out of them! Investigation work was carried by Skoda (who were helpful) but when needed they too couldn't get a response out of them. I even had to ask them on the behalf of Skoda to settle their bill, before they would continue to work on my car. The saga continues.

14 lipca 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Mr Barone,

We’re sorry to hear of your frustration with this ongoing issue.

While the original repairs we carried out were minimal and did not involve the towbar, we’ve done our best to assist wherever we could to resolve the problem. The problems with the sensors only appeared several months later, and investigations by Skoda have indicated that the issue is linked to the towbar fitted to the vehicle, rather than the work completed by our team.

Although this fault falls outside the scope of our repairs, we’ve done our best to help — including multiple visits to Skoda, covering inspection costs, and providing a courtesy car while further checks were completed.

We understand this situation has taken far longer than anyone would have wished, and we sincerely regret the inconvenience caused. If you would like to discuss this further, please feel free to contact feedback@geminiarc.co.uk, and we will do our best to assist you.

Thank you again for your patience and understanding.

Kristina @ Gemini ARC

Oceniono na 1 z 5

I’ve not had a great experience using…

I’ve not had a great experience using Gemini Accident Repair Centre Pensnett. My car was parked and a truck reversed into it.
I found the culprit after some detective work and went through insurance. My insurance company recommended Gemini so they repaired my damage. When my car was returned I noticed new damage on the front driver’s side and that my number plate was changed too. I called Gemini and they investigated. They called me to tell me they were going to fix my damage. The man who picked my car up said they traced the pictures from collection to valeting and found out before my car was washed it had been further damaged. They didn’t give me an explanation for changing my number plate or apologise for damaging my car. I wasn’t grateful they repaired it because IT SHOULDN’T have happened in the first place! They returned my car a second time but I wasn’t in I was at work. When I later went to inspect the repair after I’d finished work, I noticed melted chocolate icecream on my leather passenger seat and on the steering wheel. Luckily for them it wiped off. I shan’t be using Gemini again if a vehicle of mine has an accident. Now I’m left with replacing the number plate they put on my car because it advertises an accident repair center and it doesn’t look the same as my front plate. It’s obvious the rear has been changed and I’ll get questions if I go on to change or sell my car. I’m really annoyed with Gemini.

19 czerwca 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Surin,

I’m sorry to hear you’re unhappy with the repairs you received.

I’ve spoken to the branch in question and tried to locate your claim, but unfortunately, we haven’t been able to find any matching details or any record of a situation similar to the one you described.

If you could please email your vehicle registration and full name to feedback@geminiarc.co.uk, we’ll be able to look into this and confirm whether the work was carried out by one of our branches. We take all feedback very seriously, and would like to assist you further.

Many thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Great repair at Bodmin branch

Great repair at Bodmin branch, done very quickly. Very helpful staff.

3 lipca 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Peter,

Thank you for sharing your feedback! I'm pleased to see the Bodmin branch delivered a 5* service.

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

Gemini Taunton

Had my car repaired at Gemini Taunton back in January through a 3rd party insurance. The staff were very helpful and kept me updated throughout the repairs. Couldn't fault the repairs and my vehicle was returned cleaned inside and out.
Bmw f30
Charlie Trott

6 stycznia 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Hi Charlie,

Thank you for leaving a review! I'm pleased to see our Taunton employees provided quality customer service and repairs to you're vehicle.

I'll be sure to pass on you're feedback to the team!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 5 z 5

body repair

great service, recovered vehicle,
repaired vehicle, and returned when done
daily updates, professional service

28 lutego 2025
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Hi Scott,

Thank you for taking the time to leave feedback. We're pleased to see you received a 5* service and repairs to your vehicle!

Many Thanks,
Kristina @ Gemini ARC

Oceniono na 1 z 5

MY WHEEL CAME OFF ON A DUAL CARRIAGEWAY…

MY WHEEL CAME OFF ON A DUAL CARRIAGEWAY .
First of you have my car for a whole month for a headlight and a bottom bonnet.
PLEASE EXPLAIN HOW MY WHEEL HAS COME OFF BECAUSE CANT DO THE SIMPLEST THING OF PUTTING A WHEEL BACK ON ALMOST KILLED ME AND MY MATES ABOUSTELY BELL. ENDS
DO NOT GO TO COMPANY BY ANY MEANS EVEN IF YOUR INSURANCE COMPANY IS TELLING YOU TOO! ALMOST LOST MY LIFE AND COULD Have CAUSED A SERIOUS ACCIDENT.

29 czerwca 2025
Opinia niezależna
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Odpowiedź od Gemini Accident Repair UK

Good Morning,

We’re extremely sorry to read about your experience. Safety is always our top priority, and we take your feedback very seriously.

We’d like to investigate this as a matter of urgency, but unfortunately without a name, branch and registration we are unable to locate your details. Please could you get in touch with us directly at feedback@geminiarc.co.uk so we can gather more information and fully understand what has happened?

Your concerns are not something we take lightly, and we want to work with you to address them properly.

Many Thanks,
Kristina

Oceniono na 5 z 5

Very happy with service provided

Recently used Gemini ARC Edinburgh via my insurance company following an RTA. Excellent service and communication. Car picked up and courtesy car delivered at time agreed. Work carried out quickly and car delivered back when agreed. Kept informed at every stage.

16 czerwca 2025
Opinia niezależna
Logo Gemini Accident Repair UK

Odpowiedź od Gemini Accident Repair UK

Good Morning,

Thank you for your 5* review! I'm pleased to hear your happy with the repairs and service provided by our Edinburgh team. I'll be sure to pass on your kind comments.

Many Thanks,
Kristina

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