Absolute worst insurance company ever
Absolute worst insurance company ever. I am a 48 year old man, and have had insurance since I was 15. I have never had more than a copay to see a doctor, and then the doctors office contacts insurance and all is settled-not with GBG. I emailed them about having strong pain in my left chest, arm and shoulder, and was going to head to South Africa to get treated. Prior to leaving, i asked them to send me hospitals in their network, which they did. I picked the hospital closest to my hotel, the secretary even said they work with GBG and all i had to do was to get GBG to authorize the visit and all would be handled.Well, I emailed GBG and didn't hear back from them for 2 days. Contacted my representative, and it went online this for two weeks, GBG was claiming my emails weren't going through, when all they had to do, was reply back instead of doing a new email. They asked me to give them an alternate email, which i did, same result. I wasted 2 weeks in Joburg, with no accomplishment. GBG told me my issue wasnt covered even though we are supposed to have full coverage worldwide. GBG said I would have to pay out of pocket, then I would get reimbursed-the price for a CT scan and an MRI? 1000 US dollars. Correct, gbg wanted me to pay 1000 dollars out of pocket with full insurance! I flew to Tanzania and had it done there 600 dollars. I submitted the GBG online checklist copies of my receipts. GBG told me they needed to pe in PDF, so I converted them to PDF, and sent them in. Then GBG said I needed to send in the checklist again, even though I had already sent them in. This has been going on 2 weeks now. They say they can't see the receipts and all the info, even though you really can. I just emailed them and told them, to stop emailing me,that I will be getting a lawyer. They are a bunch of scammers-you have been warned!
2 sierpnia 2022
Opinia niezależna