Westland Horticulture Recenzje 118

Odpowiedź od Westland Horticulture

3 dn. temu

Hello,

Thank you for your review, although we’re really sorry to hear how disappointed you are with your recent purchase.

We understand your concerns around the texture and composition of the compost, and we appreciate your honest feedback.

Our composts are made from carefully sourced natural materials such as bark and fibre, which are blended to create a balanced growing medium. This can sometimes result in a coarser texture than expected, particularly as we continue to develop more sustainable, peat-free products.

That said, it’s certainly not the experience we want for our customers if the product hasn’t met your expectations, and we’re sorry to hear you feel it wasn’t good value for money.

We’d really like to look into this further with you and understand more about the batch you received. If you’re able to contact our Customer Service team with a few more details, we’ll be happy to investigate and help resolve this for you.

Email: customerservice@westland.com

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

13 maj 2026

Hello,

Thank you for taking the time to leave a review, and I’m very sorry for the frustration caused.

I’ve now been able to locate your previous emails, which unfortunately were incorrectly filtered into our spam folder and weren’t seen at the time. I completely understand how disappointing this must have been, especially as you’d already provided photos and details.

I’ve replied to you directly by email today to address your concerns about the compost and to apologise properly for the lack of response.

Thank you for bringing this to our attention, and again, sincere apologies that we didn’t pick this up sooner.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

13 maj 2026

Hello,

Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.

Our peat-free composts do contain wood fibres and composted bark as part of the formulation. However, we would not expect to see large pieces of wood within the product. If this has been the case, we would certainly like to investigate further.

In terms of mould or fungus growth, this can sometimes occur during storage, particularly if the compost has become damp at any stage. In most cases, this is superficial and will disperse once the compost is in use, without causing any ongoing issues to plants.

We would very much like the opportunity to look into this for you. Please could you contact our Customer Service team at customerservice@westland.com
with:

Clear images of the compost and seedlings
The QA code from the bag

We’ll then be able to review this properly and, if appropriate, arrange for a sample to be assessed by our Growing Media team.

We appreciate you bringing this to our attention and would welcome the chance to investigate further.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

13 maj 2026

Hello,

Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your experience.

We would really like the opportunity to look into this further for you. If you haven’t already been in touch, please could you email us at customerservice@westland.com
with the following details:

Clear images (if available)
The QA code from the bag, so we can trace the specific batch
Your full postal address

We would also be happy to arrange for a sample to be returned to our Growing Media team for analysis. This helps us thoroughly investigate what may have happened and review the batch in question.

We take quality control very seriously, and your feedback is important to us. Once we have the above information, we’ll be able to review this properly and respond as quickly as possible.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

13 maj 2026

Hello,

Thank you for taking the time to share your feedback, and we’re very sorry to hear about the results you’ve experienced.

We would really like the opportunity to look into this further for you. If you haven’t already been in touch with us directly, please could you email our customer service team with the following details:

Clear images of the compost and affected plants
The QA code from the bag (this helps us trace the specific batch)
Your full postal address

Email: customerservice@westland.com

We would also like to arrange for a sample of the compost to be returned to our Growing Media team for full analysis. This allows us to thoroughly investigate the batch and understand what may have happened.

We take quality very seriously, and your feedback is important to us. Once we receive the details, we’ll be able to review this properly and respond accordingly.

We look forward to hearing from you so we can help resolve this.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

11 maj 2026

Hello,

Thank you for taking the time to leave such a kind review.

We’re really sorry to hear the original spreader developed a fault on its second use, but we’re delighted our customer service team were able to resolve this quickly and get a replacement spreader out to you.

It’s great to know you were happy with the outcome, and we really appreciate your feedback and support.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

7 maj 2026

Hello,

Thank you for taking the time to share your experience, we’re sorry to hear how disappointed you were with the manure and top soil you purchased.

Our growing media products are not packed wet, as this would not pass through our production process. However, the bags do have transportation holes, and if they are stored outdoors at any point, water can enter the bag. This is why we advise storing composts and soils in a dry, frost‑free location.

That said, we would be more than happy to look into this further for you. If you’re willing, please contact us at customerservice@westland.com with photos of the product, the QA code printed on the bag, and details of where it was purchased.

This will allow us to investigate properly and advise next steps.

We appreciate you raising this and hope we can resolve it for you.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

5 maj 2026

Hello,

We’re sorry to read about your experience and understand why this would be disappointing.
We’d like to reassure you that compost is not packed wet or damp, as it simply would not pass through our production processes. Bags do, however, have small ventilation holes to allow airflow and palletisation, and if they are stored in conditions that aren’t dry or frost‑free, moisture can unfortunately enter after manufacture.

As compost is a natural product, it can also contain visible materials such as wood fibres or naturally occurring fungi, which are harmless but can sometimes be unexpected. That said, we’d be more than happy to look into this further and review what you’ve experienced.

If you’re willing, please contact our Customer Service team at customerservice@westland.com with a few photos and the QA code from the back of the bag, and we’ll be glad to help.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

5 maj 2026

Hello,

We’re really sorry to hear about your experience and understand how frustrating this must be, especially given your many years of professional gardening experience. Losing plants, time and money is understandably disappointing and not something any gardener expects.

Compost is a natural product, and a range of external factors can influence how it performs in different growing conditions. That said, we’d genuinely like the opportunity to look into what you’ve experienced and see how we can help.

If you’re willing, please contact our Customer Service team at customerservice@westland.com with a few photos and the QA code from the back of the bag, and we’ll be happy to review this with you directly.

Thank you for taking the time to share your feedback, we do value hearing from our customers.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

5 maj 2026

Hello,

We’re really sorry to read about your experience and understand just how frustrating it is to lose time, effort and seeds, especially at the start of the growing season.

We do take feedback like this seriously and would genuinely like the opportunity to look into this properly for you. Compost is a natural product, and if something hasn’t performed as expected, we want to investigate it directly.

If you’re happy to do so, please contact our Customer Service team at customerservice@westland.com with a few photos of the compost and seedlings, along with the QA code from the back of the bag. This will allow us to review the batch and help you further.

Thank you for taking the time to leave feedback, we hope we can resolve this with you.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

14 maj 2026

Hello,

Thank you for taking the time to share your feedback. We’re sorry to hear you’re disappointed with the compost you’ve purchased.

As part of our move to reduce peat, some of our composts now include sustainable materials such as wood fibre and composted bark. These help maintain structure and drainage, and we wouldn’t expect them to negatively affect the overall performance of the compost. That said, you shouldn’t be seeing large pieces or anything that compromises quality.

If you’re finding excessive woody material or mould, we’d really like to look into this for you. Please contact our Customer Service team with a few images of the compost and the QA code from the bag, and we’ll be happy to investigate further and support you.
Email: customerservice@westland.com

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

27 kwi 2026

Hello,

Thank you for your review, and I’m sorry to hear of your disappointment with our Premium Pine Bark Nuggets.

The product is made from natural materials, so there can be some variation in colour and texture. The golden appearance typically develops as the bark dries out, but it should still be broadly in line with expectations shown on the packaging. From your description, it does sound like what you received wasn’t as expected.

I can see that you’ve already been in contact with our team and that your query is being handled. We’re sorry for the delay in getting back to you and for any inconvenience caused.

If there’s anything further you’d like us to look into, please don’t hesitate to get back in touch.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

27 kwi 2026

Hello,

Thank you for taking the time to share your experience, and I’m sorry to hear you’ve been disappointed after giving our compost a fair trial over two seasons.

Westland Multi-Purpose Compost does contain a starter fertiliser designed to support plants for the first 4–6 weeks. As you’ve described, strong initial germination followed by a slowdown in growth can sometimes be linked to how seedlings are supported after this early stage. Seedlings initially rely on the energy stored within the seed, and once this is used up, they depend on available nutrients, space, and growing conditions to continue developing.

Our Multi-Purpose Compost is suitable for seed sowing; however, for the best possible start, we would always recommend using a dedicated seed sowing compost. These are specially formulated with a finer texture and balanced nutrient levels specifically for germination and early root development, whereas multi-purpose compost is designed to support plants at all stages of growth.

We would really like to look into this further for you. If you’re able to contact us at customerservice@westland.com
with the QA code from the bag and any photos of your seedlings, our team can investigate this in more detail.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

20 kwi 2026

Hello,

Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience.

We’d very much like to look into this further for you, as there can be a few factors that affect germination and early plant establishment. To help us investigate properly, could you please contact our Customer Service team at customerservice@westland.com
with a few additional details?

If possible, it would be helpful to include:

- The exact product purchased
- Any batch or QA codes from the bag
- A bit more information on how the seeds were sown and cared for (e.g. location, watering, temperature)

This will allow us to carry out a full review and provide the best possible advice and support.

Thanks again for bringing this to our attention, and we hope to resolve this for you as quickly as possible.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

17 kwi 2026

Hello,

Thank you for getting in touch, and I’m really sorry to hear how disappointing this has been for you.

Westland composts are produced under stringent, controlled manufacturing procedures designed to eliminate the likelihood of insects, fungi and other contaminants. However, compost is a natural, living product, and both fungi and fungus gnats can occur naturally as they are attracted to organic, decaying matter. Any fungi that survive our production processes are saprophytic in nature, meaning they are harmless and feed only on organic material, not plants. Fungus gnats are also commonly associated with organic composts and typically disperse once the compost is used outdoors.

We appreciate that this will have been disappointing for you. If you contact us directly at customerservice@westland.com, our customer service team will be happy to look into this further and help wherever possible.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

13 kwi 2026

Hello,

We’re sorry to read this and appreciate you taking the time to share your experience. We understand how frustrating it can be when you’re expecting to see results quickly, particularly with a premium lawn seed.

While this seed can germinate faster in ideal conditions, germination times are based on soil temperature rather than the time of year. In early spring, soil temperatures are often only just beginning to warm, and if conditions are cooler or there have been frosts, germination can take considerably longer. Provided the seed has not been covered too deeply and conditions improve, you should begin to see grass coming through as the soil warms further.

That said, we’d really like the opportunity to review this with you directly and make sure everything has been done under the best possible conditions. If you haven’t already contacted us, please email our Customer Service team at customerservice@westland.com with any helpful details, such as when the seed was sown, how it was prepared and watered, and photos if available.

Thank you again for your feedback, it’s important to us, and we’d welcome the chance to support you further.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

13 kwi 2026

Hello,

We’re sorry to read this and appreciate you sharing your feedback. We’d really like to understand more about the product you’ve used, as this will help us look into your comments properly.

If you haven’t already been in touch, please contact our Customer Service team at customerservice@westland.com with any further details you’re able to share, such as the product name, the QA code from the bag and, if possible, a few photos. This information allows us to review the situation fully and identify what may have gone wrong.

Thank you for taking the time to let us know, your feedback is important to us, and we’d welcome the opportunity to investigate this further.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

13 kwi 2026

Hello,

We’re really sorry to read this and appreciate you raising your concerns. Finding stones or glass in compost is certainly not acceptable, and we completely understand how disappointing that must be, especially when you had a good experience with the product previously.

We’d very much like to look into this properly for you. If you haven’t already contacted us, please email our Customer Service team at customerservice@westland.com with any helpful information you have, such as the QA code from the bag and a few photos. This allows us to investigate fully and understand what may have gone wrong.

Thank you for taking the time to share your feedback, it’s important to us, and we hope we can put this right for you.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

13 kwi 2026

Hello,

We’re really sorry to read this and appreciate you taking the time to share your experience, especially as a long‑standing customer. That’s certainly not what we’d expect when using Jack’s Magic, and we understand how disappointing it must be when you’ve trusted a product for many years.

We’d very much like the opportunity to look into this properly for you. If you haven’t already been in touch, please contact our Customer Service team at customerservice@westland.com with a few helpful details, such as the QA code from the bag and any photos you may have. This will allow us to investigate thoroughly and understand what may have happened.

We value your feedback and hope we can regain your confidence once we’ve had the chance to review this with you.

Thanks,
The Westland Team

Odpowiedź od Westland Horticulture

30 mar 2026

Hello,

We’re really sorry to hear about your experience and appreciate you taking the time to share the detail with us.

From what you’ve described, it sounds like you followed the correct preparation steps and achieved initial germination, which indicates the seed performed as expected at the sowing stage. However, newly established grass can still be more vulnerable during its first winter, particularly in prolonged wet conditions, as the root system is not yet as deep or resilient as an established lawn. This can sometimes result in new areas thinning or failing, even when surrounding mature grass remains unaffected.

Our Smart Lawn Seed can be sown from March to October when temperatures are suitable, and the coating is designed to help support germination by improving moisture balance. However, while this helps establishment, it cannot fully protect young grass from extended periods of waterlogging or challenging winter conditions before the roots have had sufficient time to develop.

That said, we completely understand how disappointing this is, especially when you’ve had good results with lawns in the past. This certainly isn’t the experience we want for our customers.

We’ll reach out to you directly on your existing case to help put this right and support you in re-establishing the area this season.

Thanks again for your feedback, it’s genuinely helpful and allows us to support customers better.

Thanks,
The Westland Team