I think the crew and guide were excellent. However, during my eight night and nine day cruise the ship's generator went out five times for a few hours each. This was from 23 March until 31 March 2026. This means no running water, no air conditioning, only emergency lights, no internet (not a big deal), no cooking, etc. The company needs to block off a period to replace or properly repair this generator. There is another review earlier in the same month of March 2026 where it went out for 48 hours. Eventually it will go out for good.
Odpowiedź od Galapatours
Thank you for taking the time to share this feedback. While we are pleased to hear you enjoyed the service provided by our crew and guide, we sincerely apologize for the unacceptable disruptions caused by the generator failures during your cruise.
We take your comments regarding the lack of water, air conditioning, and full services very seriously. Please be assured that we share your concerns directly with the vessel management. Ensuring reliable ship infrastructure is a fundamental requirement for our guests' comfort and safety, and we are currently working with the operators to address these recurring technical issues with the necessary urgency and depth.
We thank you for your honesty, as your input is critical in holding our partners accountable to the standards our guests deserve. We truly appreciate your patience during what should have been a much more relaxing and seamless experience. Should you wish to discuss this further, please do not hesitate to contact our team directly.