Slow Transfers and Excessive Bureaucracy
The system is unnecessarily slow, especially for CZK transfers within Czechia. A transfer initiated around 8:00 on a business day may not reach a local CZK account until around 14:00, and sometimes not until the following day. Additional processing time through the Czech National Bank (CNB) can add further delays.
The onboarding process is also very bureaucratic, involving extensive AML questionnaires, identification, multiple documents beyond a standard ID, bank-account verification, and even test payments.
Basic account details such as email or phone number are surprisingly difficult to change. You need to request and submit a PDF form, then wait several days for the change to be processed.
International transfers within the EU can effectively take two days. While not all of this delay is necessarily caused by the company, they are still part of the process and should take more responsibility for the overall experience. In 2026, holding customers' money for days without a clear reason is difficult to justify.
The delays can become particularly problematic when making purchases with strict payment deadlines. Funds may not arrive in time, while additional AML or verification checks can appear during an active transaction. Despite this, the customer may still be blamed for missing the payment deadline.
Bottom line: make sure the required funds are already visible in your multicurrency account before making a purchase. Even moving a relatively small amount, such as €1,000, may require planning several days in advance. The service may work, but the bureaucracy, slow transfers, and lack of flexibility make the overall experience unnecessarily frustrating.