Fusionkitchen Recenzje 

39
Wynik TrustScore: 2 na 5

1,8

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Order 3 meals and Fries from a restaurant website which took me to Fusion Kitchen to pay how do I know it is not a scam? Secondly I ordered 3 meals + fries , Fusion kitchen displayed 4 chocolate... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I placed a takeaway order that was never delivered. After providing all the necessary proof, Fusion Kitchen promptly issued me a refund. Kanisha and Vijay were the agents who handled my case, and the... Zobacz więcej

Oceniono na 1 z 5

Horrible service. Ordered from Lovage Victoria and food showed delivered on the website, but did not arrive to my hotel even after specifying room number. After several calls and two hours after order... Zobacz więcej

Oceniono na 1 z 5

I had a very disappointing experience with Fusion Kitchen POS and Fusion My Business. In my view, their service felt highly unprofessional, Fraud, scammer and lacking transparency, especiall... Zobacz więcej

Informacje dotyczące firmy

  1. Kuchnia indyjska na wynos
  2. Kuchnia chińska
  3. Restauracja

Napisane przez firmę

Fusion Kitchen is an online ordering portal for Takeaways and Restaurants in the United Kingdom. We’re always working to make your ideas better. Now that you’ve Fusion Kitchen for a bit, We’d like to have your thoughts.


Dane kontaktowe

1,8

Słaba

Wynik TrustScore: 2 na 5

39 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,8

Wszystkie recenzje

(39)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Food was amazing

Food was amazing, both presentation and taste. Dont understand the bad reviews most seem to be down to delivery. Ordered min through Just eat. This is my new favourite takeaway.

27 sierpnia 2023
Opinia niezależna
Oceniono na 1 z 5

Avoid by all costs

Avoid by all costs. Order placed at 0840 with £4 delivery cost and ETA 25 mins. No updates until 0945. So I called them and they're saying they haven't found a driver and asked me to collect the food myself. When I said I can't, they said we'll find a driver and call you back. Now it's 1030. They have no driver but are still hopeful that they will find one!! They're saying they'll offer a full refund as if they're doing me a favour. When I asked for a compensation, this customer care person is arguing with me saying they can't do anything. After 2 hours of hunger and frustration and putting up with the worst service and customer care, guess what, I am still on hold! The worst.

3 sierpnia 2023
Opinia niezależna
Oceniono na 1 z 5

Very unimpressed with the service

Very unimpressed with the service. Order item and after more than an hour of waiting for my order to be delivered I rang the company direct who said my order had not been placed. I collected the order myself. I emailed fusionkitchen on 5 June to ask for a refund of delivery fee and tip: no acknowledgement to my email has yet been received. I know it is only a small amount but why should I have paid for a service that was not given?

2 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

Will Never Use Again

Horrible service. Ordered from Lovage Victoria and food showed delivered on the website, but did not arrive to my hotel even after specifying room number. After several calls and two hours after order, the rep sent me a photo of food having been delivered and left on the street in front of an unmanned side door of the hotel! When finally went to the door, the delivery was gone. After all that, they would not offer a refund.

6 czerwca 2023
Opinia niezależna
Oceniono na 2 z 5

Went in for a quick grilled chicken…

Went in for a quick grilled chicken salad for lunch came out with a small container of salad and chicken not worthy of feeling anyone feeling full or content I will not be returning as this has ruined my experience with them fully.

4 czerwca 2022
Opinia niezależna
Oceniono na 1 z 5

Very bad service

Very bad service. We ordered takeaway for 2 special chicken curry from Chennai Dosai in Birmingham and when delivered one chicken curry container accidently opened and the curry was in the carry bag. We contacted fusion kitchen and according to their customer service and delivery team the food was delivered. The driver who delivered indeed took a photo of the food in the carry bag and sent it to the fusion kitchen in front of us. Fusion kitchen is disputing this and saying the food was delivered. We contacted chennai dosai and they were happy to replace the ch iken curry provided FUSION kitchen send a driver to collect the food which the fusion kitchen won't do as in their view the food was delivered. We paid fusion kitchen extra £ for delivery. They won't sent a driver at any cost eventhough the restaurent was happy to replace the food. Such a bad experience with this company and not sure how they can run such a business with no integrity.

12 maja 2023
Opinia niezależna
Oceniono na 1 z 5

I ordered the food for my work…

I ordered the food for my work colleagues at 12.40, it cost £36 but fusion kitchen took my money but did not send the order through. After about 40 mins I phoned fusion kitchen and told them that my staff are leaving at 2.45pm, so need to hurry. The food came at 3.05pm cold. 3 of my staff had gone home. Fusion kitchen had really messed up.

7 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

GDPR breach

I am very curious as to where you got your customers email addresses from. I have now complained to the ICO and an investigation is underway. They are breaching GDPR left and right

1 marca 2023
Opinia niezależna
Oceniono na 2 z 5

Is this site legitimate

Order 3 meals and Fries from a restaurant website which took me to Fusion Kitchen to pay how do I know it is not a scam?
Secondly I ordered 3 meals + fries , Fusion kitchen displayed 4 chocolate milk shakes had been ordered!
Thirdly, Fusion Kitchen displayed I had been delivered the 4 milk shakes, yet I had only just placed the order!
Lastly, there is no secure method of payment such as Apple Pay or PayPal, you have to give your card details.

(Update) Thankyou for your reply below Fusion Kitchen

27 sierpnia 2022
Opinia niezależna
Logo Fusionkitchen

Odpowiedź od Fusionkitchen

Hi Saavy, Sorry for the inconvenience casued. We will look into your concern

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