LOST MY FUR
LOST MY FUR! And as I can see from numerous other reviews on Google & Yelp, this isn't the first time Gartenhaus has lost a fur, "fraudulently" charged for PAID services. I asked for my fur to be cleaned in January via email. I was told they had done so. On 3/26/26, I sent another email stating I would be by to pick up my fur on 4/4/26 and pay for the cleaning. On 4/4/26 after 1.5 hours to get there, $99 in tolls, gas, my fur was not located. Mind you, no one ever responded to my 3/26/26 email stating the fur would not be ready for pick up. Probably, because they knew it was missing. But they "fraudulently" charged me for the cleaning and storage. Since then I have been told that the vault manager, Ms. Jin Lee would locate the fur. She has not to date despite her saying "nothing leaves here". Then, Ms. Jin contacted me last week stating that yet another manager who did inventory and was also on a vacation would know where my fur was. They have had more than the legal 14 days to locate my fur and have not. I have started the legal process. If you have experienced the same, please contact me at consumerzunite at gmail com