Marcella was such a re-assuring professional person to help look after us at Ives & Shand. She really went the extra mile to guide us through such a difficult time and her warmth and empathy will alwa... Zobacz więcej
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From my first phone call, everyone was very helpful,polite, compassionate and professional,keeping me informed and up to date. Could not wished for more
From our first meeting with Debbie everything was explained so well .Kerry was amazing regarding everything to do with the funeral it made a difficult time so much easier to deal with.I would certainl... Zobacz więcej
The staff were so pleasant and helpful They really go that extra mile in your time of grief The rooms and whole place is clean tidy and homely We were always offered drinks when went to see the... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Douch Family Funeral Directors is a family-operated, independent funeral home nestled in the heart of Dorset. We have taken pride in serving the community for decades, emphasising the individual needs of every family, offering compassionate support, and delivering personalised funeral services. Our reach extends across key parts of the Dorset region, including Wimborne, Poole, Wareham, Swanage, Corfe Mullen, Blandford, and Ferndown. Each of our branches is independently operated, signifying our commitment to local services while harnessing the strengths of a wider network. Our comprehensive suite of funeral services are designed to meet a variety of needs. From funeral planning and arranging, where we guide families through the challenging process, to providing counsel on unique options such as woodland burials and memorials, we aim to offer diverse choices that respect and celebrate the life of loved ones. We also provide pre-paid funeral plans, offering peace of mind by helping families prepare for the future. Understanding the emotional and financial benefits of pre-planning, we aim to make this process as straightforward and comforting as possible. A cornerstone of our identity is the longstanding tradition of service in Dorset. Some of our independently-operated branches trace their establishment back to the 1800s, demonstrating a heritage of trust and reliability in the community. At Douch Family Funeral Directors, we recognise that not every family wishes for a traditional funeral in a church, crematorium, or burial ground. To accommodate varying preferences, we offer bespoke funeral ceremony rooms as an alternative, providing a more intimate or customisable environment for farewells. Among our facilities, our Ives & Shand Funeral Service in Parkstone, Lesley Shand Funeral Service in Corfe Mullen and Blandford each offer Ceremony Rooms with a capacity for up to 40 people. These serene, welcoming spaces can be personalised to reflect the unique life being celebrated. For larger gatherings, we have recently expanded our facilities with the construction of a ceremony room and catering suite at AE Jolliffe & Son Funeral Directors in Ferndown. With its modern amenities, this venue can comfortably host up to 80 guests. At the heart of our work, Douch Family Funeral Directors strives to offer choices that cater to each family's unique preferences, ensuring that every farewell we arrange is dignified, memorable, and truly representative of the individual being remembered. We are committed to serving the Dorset community with heartfelt professionalism and unwavering dedication.
Douch Family Funeral Directors
Napisane przez firmę
- Our Number One Priority is You!
- Douch Family Funeral Directors: Providing Personalised and Compassionate Funeral Services in Dorset. We prioritise your unique needs, offering a variety of services including funeral planning, woodland burials, memorials, and pre-paid funeral plans. Our independently operated branches span across Dorset, offering bespoke ceremony rooms for intimate farewells. Serving the community since the 1800s, we're committed to ensuring every farewell is dignified and memorable. Share your experiences with us on TrustPilot.
Dane kontaktowe
Leigh Road 7, BH21 1AB, Wimborne, Zjednoczone Królestwo
- 01202 882936
- review@fcdouch.co.uk
- funeraldirector.co.uk
4,9
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Douch Family Funeral Directors
Thank you, Sharon for taking the time to leave this lovely review, and most importantly for entrusting Mustafa into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and your family. Kind regards. From Peter and the team at Lesley Shand Funeral Service.
In the best hands
I couldn't have wished for a better send-off for my mother-in-law last month. The company were sensitive to our every need, we're kind, professional and well worth considering for funeral plans and even just an informal chat about what you want at the end.
27 lutego 2026
Odpowiedź od Douch Family Funeral Directors
Many thanks for taking the time to leave such a kind review. I am pleased to hear we were able to provide a fitting funeral service for your Mother in Law and that we were able to offer support throughout. Kind Regards. From Gemma and the team at Albert Marsh Funeral Directors
A friendly and caring family business..
Peter Short was extremely helpful and alleviated my concerns about the arrangements. He also made some really good suggestions regarding accommodation for my family during the process. I would not hesitate in recommending this friendly and caring family Funeral Director.
23 lutego 2026
Odpowiedź od Douch Family Funeral Directors
Thank you, Susie for taking the time to leave this lovely review, and most importantly for entrusting Mum into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and your family. Best wishes. From Peter and the team at Lesley Shand Funeral Service.
Personal service
Marcella took such wonderful care of us when my husband passed away, nothing was too much trouble and she is just so lovely. The service was very personal and my husband was treated with care and dignity throughout.
5 lutego 2026
Odpowiedź od Douch Family Funeral Directors
Dear Pat,
Thank you so much for your kind and lovely words, they really mean the world to me. I’m so glad I could support you during such a difficult time. It was truly an honour to look after your husband and to help in any way I could. Knowing you felt cared for and supported means everything. Sending you my warmest wishes. From Marcella and the rest of the team at Ives & Shand Funeral Service.
Overall I was not at all impressed
Overall I was not at all impressed. It was my father’s choice to use your firm, as my mother’s funeral back in 1999 was with Smalls.
I felt the initial welcome was far from correct given the circumstances. Young people's talk is not appropriate for older people arranging funerals.
There was no structure to the meeting, nothing was shown to us. There was no reference to all the documents I had been sent, which were difficult to go through on my iPad. The only way to access the coffin choice was at home, through a tiny blue word in the covering email, no attachment. The only item to look through was the flower arrangement book.
I helped arrange my aunt’s funeral back in September, with another funeral director. We left their premises with all the payment details written out and totalled. We felt everything was in place. I had to chase to get this information from yourselves. None of this arrived on headed paper, in the email. There was a blank page of headed paper at the beginning of the letter.
The initial wording for the notice in the newspapers was ghastly and impersonal. No attempt had been made to find anything out about my father at the initial meeting. I was disappointed that no contact was made to discuss the cost of the advertisements, considering the high costs. The local one was placed twice.
With regard to the order of service, It was far too busy, with too much information (some of it irrelevant) squashed onto the front page. Then with two blank pages, inside the front and back pages. The initial layout and version two left a lot to be desired. There appear to be no appreciation of reasonable, sensibly spaced layout.
The funeral itself on the day seemed to go well.
2 lutego 2026
Odpowiedź od Douch Family Funeral Directors
Thank you for taking the time to share your feedback. I was sorry to read that parts of your experience did not meet the standard we aim to provide, although I am pleased to hear that the funeral itself went well on the day.
We take comments like yours very seriously and have reviewed this internally with the team involved to ensure we understand what happened and where communication could have been clearer.
I have written to you directly to discuss your concerns in more detail, as we would always welcome the opportunity to speak with you and address any outstanding points.
Kind regards,
Nick Douch
Managing Director
Odpowiedź od Douch Family Funeral Directors
Dear Ian,
Thank you for taking the time to review our services. It means a great deal to us to know that our team could provide caring and compassionate support during such a difficult time.
We wish you the best for the future. Kind regards. From Elise and the rest of the team at James Smith Funeral Directors.
Peter Short and his team.
Peter Short and his team were fantastic, nothing was any trouble, we were treated with respect, and all our wishes were followed through, highly recommend the Blandford team.
18 lutego 2026
Odpowiedź od Douch Family Funeral Directors
Thank you, Terry for taking the time to leave this lovely review, and most importantly for entrusting Mum into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and your family. Best wishes. From Peter and the team at Lesley Shand Funeral Service.
David Peter
David Peter - Service and Burial.
It was the kindness and anticipation of everything I would need for the service and burial of my beloved husband David Peter. From start to finish Adrian and all the girls at the Ferndown branch made me feel secure and cared for at such a desperately sad time in my life.
Marna Williams.
18 lutego 2026
Odpowiedź od Douch Family Funeral Directors
Dear Marna, thank you for your lovely review after the funeral of your dear late husband. We are glad you felt supported throughout the arrangement of the service, and that we were able to acknowledge Peter’s love of dance in his funeral service. Kind regards. From Adrian, Helen, Jedda and the rest of the team at A E Jolliffe & Son.
Fantastic service from Marcella I…
Fantastic service from Marcella I couldn’t have asked any more. Sympathy empathy and total understanding at a very stressful snd difficult time she is an absolute credit to your company
13 lutego 2026
Odpowiedź od Douch Family Funeral Directors
Dear Sheila,
Thank you so much for your lovely words. It really means a great deal to me that you took the time to share this. I feel very privileged to have been able to help and support you during such a difficult time.
Your kindness is truly appreciated and your feedback means a lot. Kind regards. From
Marcella & the rest of the team at Ives & Shand Funeral Service.
We could not fault the service we…
We could not fault the service we received from all the staff at A E Jolliffe . They showed us compassion and respect with all the processes of arranging everything for our loved one .
12 lutego 2026
Odpowiedź od Douch Family Funeral Directors
Dear Jean, thank you for such a lovely review. It was our privilege to look after you and your family in saying goodbye to your loved one. Holding the memorial service and refreshments in our ceremony room after the funeral was the perfect space to say goodbye, personal and intimate. Kindest regards. From Adrian, Helen, Debbie and the rest of the team at A E Jolliffe & Son.
Compassion
Compassion, respect, organisational skills, support, empathy and great communication was shown to the whole family during the very difficult and emotional time we went through recently. Nothing was too much trouble.
We were very impressed.
I would like to especially mention Peter as he went above and beyond every step of the way.
Thank you for navigating us through this torrid time. XxX
22 stycznia 2026
Odpowiedź od Douch Family Funeral Directors
Thank you, Julie for taking the time to leave this lovely review, and most importantly for entrusting Mum into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and your family. Best wishes. From Peter and the team at Lesley Shand Funeral Service.
A 5 star experience, would highly recommend
Kerry made the whole situation easy to cope with, she was very helpful and was able to show sympathy but wasn’t too overwhelming. The whole team couldn’t do enough to make the day special, lots of guests commented on the service, conducted by Rob who was brilliant.
4 lutego 2026
Odpowiedź od Douch Family Funeral Directors
Dear Lyn Thank you for your kind words, it has been a privilege to look after you and your family, Kindest regards. From Kerry and the rest of the team at A E Jolliffe & Son.
Odpowiedź od Douch Family Funeral Directors
Dear Alan,
Thank you for taking the time to leave such a kind review. We really appreciate your words and are pleased you felt supported and well cared for. It means a great deal to us. With best wishes. From Marcella and the rest of the team at Ives & Shand Funeral Service.
A caring goodbye
A very good, professional, and caring service.
Mum was treated with care and respect.
Gemma was lovely, and explained everything very well, to ensure we got the service we wanted. We were ableto focus on the finer details, knowing everything was arranged for us.
We were supported through the process, and nothing felt rushed or too much trouble.
Thank you.
3 lutego 2026
Odpowiedź od Douch Family Funeral Directors
Many thanks for taking the time to leave such a lovely review. It was a real privilege to provide you with the support and guidance you needed whilst planning the funeral service for your late Mother so that you could focus on the finer details. Kind regards. From Gemma and the rest of the team at Albert Marsh Funeral Directors.
Giving my Mother the perfect funeral
Lesley Shand gave my late Mother the most wonderful funeral. Every detail of the service was just perfect. From arranging the flowers, the music, the local minister and the catering for the wake, Leanne, one of the funeral directors at Lesley Shand, made sure every single detail, no matter how small, was catered for. My Mother and I were very close and her passing was a huge loss for which time will not heal, but, I think she would have been very happy with the "send off" she received from Lesley Shand. If you are, or are about to, go through the grief of losing a loved one, then I highly recommend Lesley Shand Funeral Service in Corfe Mullen.
29 stycznia 2026
Odpowiedź od Douch Family Funeral Directors
It was our honour for myself and my Team to care for your late Mother with the respect that she deserved. Your kindness, attention to detail and love shone through, to ensure that we were able to give her the very best send off. We had a beautiful service that was delivered by the Canon in our Ceremony Room, followed by a lovely afternoon tea.
Taking the time to thank us and your kind words mean a lot to us, thank you. We look forward to seeing you soon for that cup of tea and catch up.
Kindest regards and best wishes from Leanne and the rest of the team at Lesley Shand Funeral Service.
The truth about the service you offer.
Having been informed of my mums death by my Son, I telephoned there office, telling them I was the Son of my mother and ask for some details, of the solicitor or the name of the person handling mums funeral, so I could attend mums funeral. I was told that information was not available to me, with no explanation.
As I am a 68 year old disabled man with a broken back/spine, I had no contact information for my family, So I was unable to attend my mums funeral.
So I am wondering where did all the lovely caring funeral director Peter go, maybe my mums money was not good enough.
David.G.Downton,Son of Doreen. Downton.
18 lutego 2026
Opinia niezależna
Odpowiedź od Douch Family Funeral Directors
Dear David,
We are sorry to hear how distressing this situation has been for you. The loss of a parent is always difficult, particularly where family relationships are complex.
As funeral directors, we are instructed by, and accountable to, the person arranging the funeral. We are legally and ethically required to maintain their confidentiality and cannot disclose certain information without their consent. This is not discretionary, it is a professional obligation that applies to every family we serve.
The funeral details, including location, date and time were published on the Memoriam page, in line with the wishes of the arranging family member, so that those who wished to attend could do so.
Our team is committed to treating every family with fairness, dignity and respect, and payment arrangements never influence the care provided.
If you would like to discuss your concerns directly, we would be willing to speak with you privately.
Nick Douch
Managing Director
Dad's passing
Adrian and his team were very professional but also compassionate. Mum was very impressed with the way they took care of us and showed great respect on the day of the funeral. Thanks to Helen for sorting the photo montage and for sending them to me plus the service itself. Ellie the celebrant was excellent and prepared a brilliant eulogy based on our memories. Would thoroughly recommend their room for the service. We found it very personnel and between them and us we did my dad proud. Can't thank then enough. Thank you Adrian
20 stycznia 2026
Odpowiedź od Douch Family Funeral Directors
Dear Thelma, thank you for such a lovely review. We are so pleased everything went well for your Dad’s funeral, and that you felt supported before, during and after the funeral and arrangements. We are pleased our onsite ceremony room enabled you to use the facilities available, including the photo tribute, to ensure that your Dad had the best send off that was personal to you all and him. Kind regards. From Adrian, Helen and the rest of the team at A E Jolliffe & Son.
We had The smoothest best experience…
We had The smoothest best experience when our Mother passed away. Very friendly and helpful at a difficult time. We recommend Douch Family Funeral directors.
30 stycznia 2026
Odpowiedź od Douch Family Funeral Directors
Dear Laurence,
Thank you so much for your kind words. We’re truly grateful for your recommendation and are glad we could offer support and kindness during such a difficult time. It was our honour to help your family, and we’re wishing you comfort and peace moving forward. Kind regards. From Elise and the rest of the team at James Smith Funeral Directors.
Funeral of mum
From the moment I contacted the out of hours team I knew that my relative was going to be looked after in a dignified and caring manner which she deserved. I would not hesitate to recommend Leanne and all the staff at Corfe Mullen who were so kind and caring throughout such a difficult time.
5 listopada 2025
Odpowiedź od Douch Family Funeral Directors
Thank you so much for your kind words. It means a great deal to myself and the Lesley Shand team to know that we were able to support you during such a sad time. You helped us to give your mum the most beautiful send off, which we are grateful to have been part of.
Wishing you and your family all the very best. Kind regards. From Leanne and the rest of the team at Lesley Shand Funeral Service.
Excellent
From the moment of my first contact, I felt comfortable with the care they showed towards my mother, and our family.
26 stycznia 2026
Odpowiedź od Douch Family Funeral Directors
Daryl, thank you for your lovely words. We are pleased that your mother’s funeral, and your final goodbyes, were what you envisaged, and that you felt we supported you through this difficult time. Kind regards. From Adrian, Helen and the rest of the team at A E Jolliffe & Son.
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