This Connection Point support for Fundrazr customer service is completely useless. I've submitted several forms with my campaign code and have submitted all required forms and information they asked f... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Someone claiming to be from your team has given us thes account details to pay for services. Pleass advise. Is this authentic? Account Name: Adam Abdulraheem Bank: Lead Bank Routing Numbe... Zobacz więcej
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I put this fundraiser on hold while trying to raise funds for my late wife Kiki's chemotherapy treatments in Malaysia. It failed miserably, and as a consequence she died on the flight (which the docto... Zobacz więcej
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It was amazing how quickly we were able to meet and exceed our $30K goal for the stim bike for Kelda's brain injury rehab. The ability to drive the campaign through social media was a huge factor in i... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Crowdfunding for positive impact. Easy, effective, and free. Certified B Corp. Trusted by over 7000 nonprofits from global organizations to local volunteer groups, alongside countless personal causes, FundRazr’s comprehensive cloud-based solution makes it easy to maximize donor reach, mobilize volunteers, and steward loyal supporters, while providing unmatched visibility and value to corporate sponsors. FundRazr is more than just a traditional crowdfunding platform. We offer best-in-class, enterprise-grade fundraising functionality and innovative donor engagement capability to optimize giving results. https://fundrazr.com
Dane kontaktowe
200-171 Water street, V6B 1A7, Vancouver, Kanada
- support@fundrazr.com
- fundrazr.com
2,7
Słaba
215 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
High commission
8% commission is steep. Had to move to our own website to cut down on this.
13 maja 2015
Opinia niezależna
Odpowiedź od FundRazr
Hi Andrius,
Sorry to hear you weren't happy with the fees, but congratulations on blowing past your goal so fast! Wow!
Keep in mind that the cost associated with using our service is advised to all users during the campaign creation process, and all users are required to agree to our terms before being allowed to launch their campaign. FundRazr charges the recipient a fee of 5% + the Payment Provider fees (typically 2.9% + $0.30 USD per transaction).
We have hundreds of registered Non-Profit Organizations as well as Personal users that use our service on a regular basis and are happy to pay the fee, because not only is our 5% fee among the lowest fees in the crowdfunding industry (See here for comparison: http://crowdfunding.ca), but also because using our service gains a fundraising campaign much more exposure (and as a result, more contributions) than it would receive otherwise, through our industry-leading sharing features and Facebook integration, which is exactly what happened with your campaign:
Because you chose to use FundRazr to collect contributions, you were able to raise well over £12,000 in less than 2 weeks to help the people of Nepal recover from the recent earthquake - money you may not have been able to raise as quickly using another service.
If you have any questions, please contact us at support@fundrazr.com.
Bob & FundRazr Support Team.
Pretty good
Fundrazr was a pretty good crowdfunding tool. The site was extremely easy to use, setup was quick, and customer service was excellent. Only problem I had was that for those who do not use PayPal there was some difficulty in making donations. It was too confusing or did not work for some of our donors and they chose to make donations offline instead.
12 maja 2015
Opinia niezależna
Odpowiedź od FundRazr
Hi Amanda!
Very happy to hear you enjoyed the usability of the website and the help we gave you along the way.
Sorry about the PayPal issues - unfortunately there's only so much we can do to help fix those kinds of issues since we can't access PayPal's system.
For your next campaign, we recommend using only WePay to prevent donor confusion and payment problems.
Bob & the FundRazr Support Team
My campaign
My campaign went very well and I reached the target on time . I used Facebook to advertise it .I got a lot of help from fundraiser Znd reminders which helped a lot .
4 maja 2015
Opinia niezależna
Odpowiedź od FundRazr
Hi Jackie,
Happy to hear you reached your goal, and also happy to hear our reminder emails are doing their job. ;)
Keep us in mind if you do another jump next year.
Bob & the FundRazr Support Team
Odpowiedź od FundRazr
Hi Kim!
So happy to hear we met your expectations. Looking forward to next year's campaign. :)
Bob & the FundRazr Support Team
Excellent tool, and incredibly helpful staff
There are lots of crowdfunding sites out there, but think FundRazr tops them all! Service from the FundRazr team has been amazingly quick and responsive, and very personal. Our organization had never used crowdfunding, so we were a bit nervous about the handling of our funds, but all of the donated money has been flowing to our account without any hiccups. The highly personal service FundRazr provides makes us feel much safer than with other services that are more detached from their clients. Great experience! We will definitely use this site again.
20 marca 2015
Opinia niezależna
Odpowiedź od FundRazr
Hi Benjamin,
Very happy to hear you were pleased with our Customer Service. We strive to maintain the highest quality of customer service in the crowdfunding industry.
Looking forward to your next campaign! Take care. :)
Bob & the FundRazr Support Team
Great Service - Wish there had been more clarity on how much would be charged per donation
We reached our goal in 5 hours of launching! My only wish would be to have known before-hand how much would be taken out of each donation in fees
10 marca 2015
Opinia niezależna
Odpowiedź od FundRazr
Hi Mary,
That's fantastic that you were able to reach your goal in only a few hours!
Regarding the fees, the cost associated with using our service is advised to all users during the campaign creation process, and all users are required to agree to those terms before being allowed to launch their campaign. FundRazr charges the recipient a fee of 5% + the Payment Provider fees (typically 2.9% + $0.30 USD per transaction).
We have hundreds of registered Non-Profit Organizations as well as Personal users that use our service on a regular basis and are happy to pay the fee, because not only is our 5% fee among the lowest fees in the crowdfunding industry (See here for comparison: http://crowdfunding.ca), but also because using our service gains a fundraising campaign much more exposure (and as a result, more donations more quickly - exactly what happened with your campaign) than it would receive otherwise, through our industry-leading sharing features and Facebook integration.
If you have any questions, please contact us at support@fundrazr.com.
Bob & FundRazr Support Team.
Wonderful way to raise money for important causes.
My dance company (non-profit) need a few hundred dollars to put on our benefit show -- in less than 24 hours - I had the money raised with FundRazr!!!
9 marca 2015
Opinia niezależna
Odpowiedź od FundRazr
Awesome to hear you reached your goal so quickly! Best of luck with your next campaign. :)
Bob & the FundRazr Support Team
Odpowiedź od FundRazr
Thanks Hooman! Glad to hear you enjoy the site.
Bob & the FundRazr Support Team
Excellent fundrazer site!
Very easy to navigate Thank you for having this wonderful service for the people and animals in need.
4 marca 2015
Opinia niezależna
Odpowiedź od FundRazr
Thanks Victoria! Great to hear!
Bob & the FundRazr Support Team
Super useful
I have done a few DIY kind of fundraisers before, and I loved FundRazr's interface. The integration with social media was good, and I also really like the flexibility it offered. All donation records could be exported to an Excel sheet for my own reference, I could choose to offer little thank-you gifts to donors ("perks"), I could choose how to keep the money or whether or not to give the option for donors to cover administration fees. Customer service was also very helpful in the rare instances that I received an offline donation. I would recommend it and would definitely use it again for my own fundraisers. The one thing I would love to see is an option to add more photos to my home fundraiser page
4 marca 2015
Opinia niezależna
Odpowiedź od FundRazr
Hi Jennifer,
We're glad you enjoyed using FundRazr. You can add as many photos as you like to your campaign's Story section, using the rich text editor's Add picture function. This Help Page will show you how: http://support.fundrazr.com/hc/en-us/articles/201271603
Bob & the FundRazr Support Team
FundRazr Review
I like FundRazr and find it a valuable website to use for fundraising for the rescue organization I work for. Keep up the good work!
3 marca 2015
Opinia niezależna
Odpowiedź od FundRazr
That's great to hear, Lark! Best of luck with your next campaign.
Bob & the FundRazr Support Team
Great!
The Fundrazr is easy to set up and use. The information about donors and donations is very helpful for thank you notes and follow-ups. I especially like the fact the funds are immediately avaiable.
I did have a bit of trouble that perplexed me. I tried to edit an update, and the format was TOTALLY messed up. Try as I might, I could NOT get it back to original form.
Otherwise, it was all good!
3 marca 2015
Opinia niezależna
Odpowiedź od FundRazr
Hi Jamee,
Glad to hear you enjoyed using FundRazr.
If you create another campaign and run into technical troubles, just reach out to us at support@fundrazr.com and we'll do our best to help you out. :)
Bob & the FundRazr Support Team
Pluses and Minuses
I was please that I actually was able to raise money with FundRazr, but what I didn't like was how much money was taken out in fees; I didn't realized that initially. It was also a little confusing balancing my checking account with Paypal and then I ran into a conflict with Paypal. That has since been resolved, but I'd have to think twice before doing this again.
3 marca 2015
Opinia niezależna
Odpowiedź od FundRazr
Hi Barbara,
So happy to hear you were able to raise the money you needed!
Regarding the fees, the cost associated with using our service is advised to all users during the Campaign Creation process, and all users are required to agree to those terms before being allowed to launch their campaign. FundRazr charges the recipient a fee of 5% + the Payment Provider fees (typically 2.9% + $0.30 USD per transaction).
We have hundreds of registered Non-Profit Organizations as well as Personal users that use our service on a regular basis and are happy to pay the fee, because not only is our 5% fee among the lowest fees in the crowdfunding industry (See here for comparison: http://crowdfunding.ca), but also because using our service gains a fundraising campaign much more exposure (and as a result, more donations) than it would receive otherwise, through our industry-leading sharing features and Facebook integration.
If you have any questions, please contact us at support@fundrazr.com.
Bob & FundRazr Support Team.
Startups Care Success!
I worked with Daryl and the team at FundRazr to much success. In December 2014 we launched startups-care.com and in a 3 week period raised just shy of $6,000! It was super easy to get the campaign going and the ability to share it out over social networks was a huge driver. We will definitely be working with FundRazr in the future.
3 marca 2015
Opinia niezależna
Odpowiedź od FundRazr
Hi Christopher, we are so pleased you got the support you need from our team to reach your goal! We look forward to working with you again, keep up the great work!
Hoda & FundRazr Support Team.
Funeral Planning Assistance
I am a true fan of FundRazr because the ease of setting up a fundraiser for such an important event! There are many ways to advertise and reach people that you cannot help but be successful! Thank you for setting this up for all to utilize!
3 marca 2015
Opinia niezależna
Odpowiedź od FundRazr
Hi Kelda, we are a fan of you and are so pleased you found it easy to reach people and raise money for your important event! Keep up the great work :)
Hoda & FundRazr Support Team.
What a result for leo
Target reached in only 5 days reached a wide audience. Fantastic so many kind and generous people out there we have been deeply touched
22 lutego 2015
Opinia niezależna
Odpowiedź od FundRazr
Hi Ruth, congratulations on reaching your funding goal with FundRazr! Keep up the great work!
Hoda & FundRazr Support Team.
The best fundraising platform
This is my very honest feedback. At first I had reservations about the FundRazr fees. Over the course of a week I extensively researched other fundraising platforms, comparing costs and features. I realized that FundRazr had comparable fees to other platforms but seemed to offer more features.
With a leap of faith I decided to start my fundraising project on FundRazr and I've been pleasantly surprised. The tools available to those who use FundRazr are phenomenal. Me and my community of supporters are able to spread the word about my project in various ways, including major social media outlets, on websites, in emails, and even text messages! We can share the whole campaign or specific messages and updates. You can also assign campaign manager and promoter roles to people to help you get the word out.
Integration with social media platforms also makes things easy peasy. My Facebook page gets updated automatically whenever a donation comes in or an update is made.
You're allowed to and even encouraged to upload several pictures and even videos! You can also send direct, personal messages to those who have donated.
Best of all, you get a FundRazr coach personally assigned to help you! The team is very responsive and always quick to respond or help when I ask them a question.
You won't find another fundraising platform as robust and value driven as this!
17 lutego 2015
Opinia niezależna
Odpowiedź od FundRazr
Quest, we are so pleased that after doing some research you chose FundRazr as your crowdfunding platform of choice. You were able to surpass your funding goal using the many easy to use FundRazr tools available to you to spread the word about your volunteer project! I was happy to coach you and answer any questions you had about your campaign. Best of luck with your project in the Dominican and keep in touch!
Hoda & FundRazr Support Team.
Death's a funny thing ...
I put this fundraiser on hold while trying to raise funds for my late wife Kiki's chemotherapy treatments in Malaysia. It failed miserably, and as a consequence she died on the flight (which the doctor warned against) to continue chemo in Indonesia, due to lack of necessary funds. Long story short, I remain optimistic, and hope that people are less selfish with my present project, L.A. Zen, an interview/entertainment showcase like no one else can concoct. Now I'm going to raise funds like nobody's business! Gotta buck or two you can spare? LET THE FUNDING BEGIN!!! :-)
16 lutego 2015
Opinia niezależna
Odpowiedź od FundRazr
Hi Kirk, best of luck in your fundraising efforts for such a worthy cause!
Visit our FundRazr Blog for helpful crowdfunding success tips: http://blog.fundrazr.com/
Hoda & FundRazr Support Team.
One stop- easy
FundRazr is easy to use, and their wonderful integration with Facebook and other social media makes it great to work with.Their dedicated team of coaches are great and their suggestions work! I highly recommend it.
13 lutego 2015
Opinia niezależna
Odpowiedź od FundRazr
Michelle, we are so proud of the work you are doing in your community! You have done a wonderful job in incorporating rich visual media and Facebook promotion to engage support with your FundRazr campaign. We wish you the best of luck with reaching your goal to provide weekly vegan meals to those in need. Keep up the great work!
Hoda & FundRazr Support Team.
Easy-peezy!
It was so easy to set this up and share the info. We got good response, in large measure because of all the exposure we received, I believe.
Thanks so much for making it a positive experience.
11 lutego 2015
Opinia niezależna
Odpowiedź od FundRazr
Jacquie, we are so pleased you were able to reach your goal of $20K! You did a great job sharing your story using media like photos and videos, as well as updating your supporters and providing a break down of where the money will go. In your case it's helping Phil live with ALS, way to go Phil! Keep up the great work and fundraising!
Hoda & FundRazr Support Team.
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