Frontier Surrey Ltd Recenzje 

117
•
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Tom and silver have done some excellent fencing, planting and turfinf for us this week. Would use them again anytime 5 stars!

Oceniono na 5 z 5

Scott and Brad were very friendly professional. Explaining each step , appreciated that was nice to understand things. They also left my garden soooo tidy and spotless. Perfect job and workmanship... Zobacz więcej

Oceniono na 5 z 5

Your two operatives, Aaron and James have done a great job. Taking care and attention at all stages, explaining to me what the process was going to be. They have also left my property and driveway s... Zobacz więcej

Oceniono na 5 z 5

I would totally recommend Frontier Surrey to anyone who is looking for a landscaper. They transformed our newbuild muddy turfed sloping garden to a beautiful outdoor room. The work was of a high stand... Zobacz więcej

Informacje dotyczące firmy

  1. Architektura krajobrazu

Napisane przez firmę

Frontier Surrey Ltd was founded by brothers, Lewis & Michael, who have dedicated their knowledge & passion to their customers which is proven in their continuous quality results. The Family run business is based in Surrey and specialises in Landscaping, Fencing & Design throughout the Housebuilding & Commercial industry.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

117 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(117)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 51

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Oceniono na 5 z 5

Excellent service - thank you!

The whole team at Frontier Surrey were exceptional. Nicole was excellent at dealing with a slightly unclear brief, providing useful advice and helping us figure out what would work best. Simon and Marco who came to do the work were great - they were friendly, professional and worked incredibly hard to get the work done to a great standard and on time - all for a price which was extremely competitive. We couldn't be happier with the result.

14 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

Amazing company!!

Fantastic Landscaping company from beginning to end. Over the moon with results!! Everyone was so professional and friendly, always answered my questions and queries promptly and had excellent knowledge about what would work best!

6 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Avoid

I recently purchased my first home and was shocked to discover a tree being installed on my property without my consent. I walked outside to find a worker from Frontier Surrey Ltd digging up my front garden without so much as knocking on my door to inform me.

To make matters worse, the tree—a Betula Jacquemontii—is enormous, already taller than my house, and completely unsuitable for the space. This is in stark contrast to what I was told before moving in: that any tree planted would be a small ornamental one, which I was comfortable with.

My property is built on a proactive membrane with landfill and methane gas beneath it, and I was specifically advised not to plant any deep-rooting trees due to the potential safety hazards. Despite this, the installer proceeded to dig and stake wood around the tree without any apparent knowledge of the membrane or the risks involved. When I explained the dangers and asked him to stop, he refused, claiming, "My boss told me to do it, so I have to." And ''Well it needs to go a 3rd of the tree in so''

As the property owner, I clearly told him to stop work, but he ignored me. When I asked if he was aware of the membrane and the limitations on digging depth, he admitted he had no idea. This lack of awareness is deeply concerning, as it could have caused serious damage or safety issues.

I’ve since contacted Frontier Surrey Ltd’s boss, Lewis, to raise my concerns, but his response has been dismissive and uninterested in resolving the problem. This entire experience has been deeply stressful, and I am now left with a massive, inappropriate tree on my property, and no confirmation that the membrane hasn’t been compromised.

I would strongly advise others to avoid this company, as their disregard for property rights, safety protocols, and customer concerns is appalling. This has been a nightmare experience for me as a new homeowner, and I am now left to deal with the aftermath of their negligence.

8 listopada 2024
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Hi Mollie,

The House Builder appoint contractors based on the drawings that they provide and appoint a contractor based on the costs for carrying out the works to their drawings. We carried out landscaping work on your property which is as per the drawings supplied by them. The Landscaping drawings are designed by a landscape architect that should take into account site conditions and if any specific trees/shrubs need to be selected based on those conditions.

In regards to coming onto your property, the landscaping is a planning requirement to be carried out as per the drawings provided by the House Builder. We always want to have landscaping completed prior to residents moving into their home, but unfortunately trees only get planted in the planting season (November - April). I apologises you weren't made aware of this prior to your move in from the housing association or house builder.

I believe this issue now is now with your House builder and Housing Association.

We are a family-run business, and as you can see from our 28 5 star reviews, our true intentions are to provide a professional & quality product and service to all of our customers, however we have to follow the plans provided by our client.

Lewis responded to your messages promptly, to explain this to you, as well as responding to your email and speaking to the housebuilder/housing association on your behalf.

Oceniono na 5 z 5

Full makeover and soak away

Could have not wish for a better team if people, from he start to he beginning with a visit from Nicky
Both teams worked hard and none stop from day one, I can say the garden and worked carried out as been outstanding
Even my neighbours have commented on it, I would like to say a big thank to all Nicky team

14 listopada 2024
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Thanks so much for your great feedback, we are extremely pleased you are happy with your garden works :-)

Oceniono na 5 z 5

Landscaping Heaven

An excellent landscaping company who really put your garden first. Every team we met were friendly, knowledgeable and worked to a high standard to achieve our beautiful garden. Nicole was reachable and the customer service is second to none. Even with the elements against them they kept coming back until the transformation was complete. Any issues were quickly dealt with and the whole experience was a pleasure. Thank you so much!

26 sierpnia 2024
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

It was a real pleasure carrying out your garden transformation. From initial design to implementation. We are over the moon with your great feedback. Thank you! :-)

Oceniono na 5 z 5

Fantastic job from design to…

Fantastic job from design to completion. Excellent customer service from Nicole listen to all our needs and requirements. Work carried out to a very high standard and within the time frame quoted. Couldn't be happier with the results and will definitely go back..

26 sierpnia 2024
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Thanks for the wonderful feedback - we are super glad you are happy with your Landscaping works :-)

Oceniono na 5 z 5

Professionals for all your garden needs

Personally I would to like to thank Dan for his incredible work he did in our garden replacing our uneven fences and given our garden a new look and life , absolutely great work done , very honest, professional and very polite . Highly recommend

1 lipca 2024
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Thanks so much for your wonderful feedback - Dan is great and we are so pleased you are happy with everything :-)

Oceniono na 5 z 5

The company to go to for this type of work

Having read all the positive comments and reviews our experience was all of that and more . Very helpful and friendly staff explaining what we could do and how it would be done, giving confidence before work started. The team on site were superb working hard and ensuring that everything was done to our satisfaction. Cant recommend enough

18 czerwca 2024
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Thanks so much for your feedback - we are over the moon that we are happy with the work completed :-)

Oceniono na 5 z 5

Incredible

Incredible, quality service! Not only were all people we dealt with super friendly, but they also delivered a wonderful garden- we couldn’t be happier with the results!

17 kwietnia 2024
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Thank you Letitia, we hope you enjoy your new garden! - The Frontier Team

Oceniono na 5 z 5

Reliable and professional service

Really pleased with work carried out to our drive. Great beginning to end customer service. From the initial contact from Nicole providing quotes and dates to David carrying out the work. Pride in their work, professional, tidy, regular updates, worked really hard to get the job completed well and on time.

17 stycznia 2024
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Thank you for your kind review Sue, it was a pleasure working on your driveway! All the best, The Frontier Team

Oceniono na 5 z 5

I spent a month searching for the best…

I spent a month searching for the best deal and reached out to local installers and contractor companies. Finally, I found that Frontier was offering the best and most genuine price. They were very flexible with dates and times. I will use their services again in the future. I highly recommend Frontier to anyone who wants to save valuable time in their search for the best service at the best price.

12 stycznia 2024
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Thank you for your review Preeti, we're delighted to hear that you're happy with the service we provided and that you'll use us again in the future! All the best, The Frontier Team

Oceniono na 5 z 5

Recommended

They are very helpful and friendly. They done very professional job. Very good price as well.

5 stycznia 2024
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Thank you Mohammad, it's great to hear that you're happy with the works and our customer service! Take care, The Frontier Team

Oceniono na 5 z 5

Garden transformation!

The Frontier Surrey team have transformed my garden! My small weedy lawned garden is now a beautiful sanctuary with a new porcelain patio, raised planter beds, a play park area and small clover lawn. Right from the start communication was great, Nicole was extremely responsive and really listened to what I was looking for. She put together a detailed proposal for me and managed many questions from me with grace. Price wise, they were very competitive and were able to beat the quotes from five other companies that I spoke to. The guys that did the work are extremely talented and the quality of the finish is incredible. It was also lovely that all of the people involved were very polite and nice. I wouldn't hesitate to contact Frontier again if I ever need help in the future. Thanks again everyone!

28 listopada 2023
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Hi Kate, thank you for letting us transform your garden! We're so pleased that we were able to help you and you're happy with our service. Enjoy your new space! Best wishes, The Frontier Team

Oceniono na 5 z 5

Great job

Great job, very professional and friendly.
The customer service from start to finish was also 5 star.
Would definitely recommend.
Will use again in the future.

28 listopada 2023
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Thank you for your review! We hope we can help you again in the future. All the best, The Frontier Team

Oceniono na 5 z 5

We had to have our fence secured after…

We had to have our fence secured after bad weather, the team were so quick to respond, they went the extra mile and very helpful plus friendly. Would highly recommend!

3 listopada 2023
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Hi Georgia, thanks for your review! It's great to hear that you were happy with our work and customer service. Take care, The Frontier Team

Oceniono na 5 z 5

Excellent company.

Excellent company.
Made the booking process very easy, were very flexible with dates and times.
The garden is better than we could have ever imagined

25 września 2023
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Thanks Beverley, it was a pleasure helping you with your garden! Best wishes, The Frontier Team

Oceniono na 5 z 5

Fantastic attention to detail, lovely people

The garden in our newbuild property had to be completely stripped, levelled and re-turfed after the developers/previous contractor did not do things properly.
Phil came to work on our garden over three days, two days with Connor and the final day with Ganesh, we spoke mainly with Phil over the three days and found him to be very polite, friendly and hard working, an absolute credit to Frontier.

I have watched the developers put in garden after garden dumping in soil and spreading it about with a digger bucket, throwing some turf on top and hoping for the best.
Phil, Connor and Ganesh showed fantastic attention to detail, ensuring that the job was done properly using the appropriate tools and taking pride in their work, the difference in the quality of the work is huge and I would absolutely recommend Frontier if you need work done on your garden

25 września 2023
Opinia niezależna
Logo Frontier Surrey Ltd

Odpowiedź od Frontier Surrey Ltd

Hi Jason, thank you for your wonderful feedback. We are extremely pleased that you are happy with your garden works and our services provided. Take care :-), The Frontier Team.

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