FreshElectricalSolutions Recenzje 

608
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Tony the surveyor/salesman explained things clearly and didn't over estimate what we could expect. He was also very helpful sorting out a problem with the scaffolding at the rear of the house. The ins... Zobacz więcej

Oceniono na 4 z 5

David visited and quoted for our system, he is fantastic and very knowledgeable, a great person to have as the outward facing member of the team. We waited around 6 weeks for install which unfort... Zobacz więcej

Oceniono na 5 z 5

Fab experience end-to-end. Leo visited to talk us through the idea, no pressure, all very simply laid-out. Communication was clear, everything was done when they said it would be, and what's best of a... Zobacz więcej

Oceniono na 5 z 5

They were there from start to finish. I have had of other companies not issuing documents needed but Fresh done and issued all smoothly. Install guys were amazing. The Sales person even followed up... Zobacz więcej

Informacje dotyczące firmy

  1. Energia słoneczna

Napisane przez firmę

Fresh Solar UK is the trading name of Fresh Electrical Solutions Ltd. As a family run solar energy business, we are accredited MCS installers, and registered with HIES, EPVS and the NAPIT. Working in the industry for over 12 years and based in Essex, Fresh Electrical Solar have become one of the UK's largest solar installation companies. With teams working across the UK installing residential and commercial solar panel systems, helping customers make savings on their energy bill. We work closely with the industries largest solar manufacturers like FOX ESS,TESLA, and sUNPOWER to ensure the systems we install for our customers systems produce the maximum output, efficiently for a long time. At Fresh Solar you will find we give our customers honest, transparent advice to ensure your solar panel solution is right for both you and your home or business. Call us on 01268 214801


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

608 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 76% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(608)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 96

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent Service

Hi the experience was learning curb for me, Lyn sales representative was and still is very helpful at all times, she could do enough to help me, and the experts who in stalled the equipment and went out of there way to help me how it all worked and tutorials on U Tube, the experts at Fresh were very helpful, and went out of there way with any problems I had, and go between Lyn which was excellent.
My experience with Fresh was excellent, and really recommended FreshElectricalSolutions.

Kind regards Graham Clack

7 sierpnia 2025
Opinia niezależna
Oceniono na 4 z 5

It came together in the end

I chose Fresh after seeing they work with big brands like Costco and reading some decent reviews. The sales team was a bit pushy but nothing unexpected, and while the installation was delayed due to a van breakdown and some broken panels, it eventually got sorted. I had to chase them up to reschedule and later to sort out the final paperwork and scaffolding. There were a few bumps along the way, but everything was resolved in the end.

6 sierpnia 2025
Opinia niezależna
Logo FreshElectricalSolutions

Odpowiedź od FreshElectricalSolutions

Hi Jenny, Thank you for your review. Your final documents do take 2-3 weeks after completion. Same with the scaffolding. We apologise there were some small bumps in the road. Our van's do substantial amount of mileage and all though we maintain them to the highest standard break downs are out of our control. Again the same with the panels it was not intentional, we do apologise it took a little longer to complete your installation to these issues. So we can assist further please can you email our customer services team as we have not received any contact from you yet for further support. please email cs@freshelectricalsolar.co.uk at your earliest convenience. Thanks CS team

Oceniono na 5 z 5

Steve presented the options clearly

Steve presented the options clearly
Dan the installer was extremely professional and supportive. He did an excellent job and a credit to Fresh Solar.
Office has been very supportive with registering warranties

31 lipca 2025
Opinia niezależna
Logo FreshElectricalSolutions

Odpowiedź od FreshElectricalSolutions

Thanks Debra for your positive review.

Oceniono na 2 z 5

I cannot recommend this company

I cannot recommend this company, I found through Costco. First they said no problem that my house is in renovation, and they committed to an appointment, but they called the day before and told me they won't survey a place that is a "site". The thing is that when else would you want to fit solar panels with batteries if you want all of the cables and parafenalia hidden? He said he would call back after speaking to a manager and never did, they haven't kept the appointment. What a waste of my time!
There's more than enough other good local firms that I can recommend, sorry Costco whose supplier always are good, BUT not this one!

29 lipca 2025
Opinia niezależna
Logo FreshElectricalSolutions

Odpowiedź od FreshElectricalSolutions

Please can you email cs@freshelectricalsolar.co.uk so we can support you. Thanks CS

Oceniono na 3 z 5

Follow up sales care-terrible!

Follow up sales care-terrible!

I would like to get an ecopy of my MCS certificate but cannot get through to anyone by phone-I have left messages and left my phone number-but no one bothers to ring me back! I have tried repeatedly for about 10 days now! Have they never heard of after sales care-which, if good, sometimes leads to further business!
Excellent outcome-update

Someone from Customer Services responded very quickly to my review and I now have a copy of the certificate I was after and apparently some of the phone numbers I was using were out of date.

Thank you Customer Services!

14 lipca 2025
Opinia niezależna
Logo FreshElectricalSolutions

Odpowiedź od FreshElectricalSolutions

Hi Queenie, Please can you email cs@freshelectricalsolar.co.uk so we can investigate for you please. Thanks CS
*Update* Thank you queenie for working with our Customer service team. We highlighted the numbers you were calling are no longer in use you . We provided the correct contact details so we can assist you when needed moving forward.Thanks CS

Oceniono na 5 z 5

Solar installation

Purchased the Solar installation through Costco. The whole experience was exemplary from my first meeting with Lyn Spreadbury who informed me of my choices and explained in detail the process. Kept me in the loop pre-and post installation. Harry and Tom carried out the install who were again professional and competent. Fresh Electrical Solar furnished me with certificates and guarantees. I would most definitely recommend fresh Electrical Solar to family and friends.

8 lipca 2025
Opinia niezależna
Logo FreshElectricalSolutions

Odpowiedź od FreshElectricalSolutions

Thanks Jim for your detailed review.

Oceniono na 5 z 5

Great service

Great service. Well done Fresh Solar
Fresh solar gave a reasonable quote compared to other companies. Once the survey was done and we accepted the quote, a fairly early date was fixed fgor installation. They quickly answered a few questions we had, satisfactorily. Few days before installation the scaffolding went up very quickly and smoothly. On the day of installation the team arrived early morning and everything went like clockwork. Our panels, batteries, inverter etc were were all in place by lunchtime. They gave all the paperwork and explained again how the system was working and helped to download the app on our mobile so we could see the current position whenever we wanted.
All in all, couldn't ask for things to go more smoothly.

Manju Sharma

14 lipca 2025
Opinia niezależna
Logo FreshElectricalSolutions

Odpowiedź od FreshElectricalSolutions

Thank you for your 5 star review Manju we are very grateful.

Oceniono na 5 z 5

Excellent experience with Lyn

Excellent experience with Lyn - she gave me honest and friendly advice re reducing my power bills and explained all my options…

Although my roof isn’t suitable for panels, she explained the battery storage solution and amazingly, advised me to change suppliers from EDF and renegotiate my tariff. I did this and immediately saved over £200 per month…

I really recommend Lyn Spreadbury and Fresh Electrical Solar for great advice, honesty and friendliness…

10 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

FreshElectricalSolutions my experience

We had our solar system installed by Fresh Electrical Solutions at the beginning of this month ad it was a little bumpy at the beginning but my worries where addressed very swift by Fresh team and we are now happy whit the overall installation so far is working great and it makes a huge difference no electrical bill to pay anymore as we can relay on the system to keep us to a zero consumption so far .We had a 6kw solar panels and 10 kw battery highly recommend Fresh electrical solutions team

31 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Solar panel installation …

Well the whole installation went smoothly and on time. The scaffolding was erected and taken down promptly. The panels and inverter and batteries plus all the cabling was professionally installed and looked very neat. The salesperson (Lyn) was and is still customer focused and friendly. The app on the phone is brilliant and I’m saving money with all this lovely sunshine. Lyn has been very diligent is sorting out teething problems.

24 października 2024
Opinia niezależna
Oceniono na 5 z 5

Solar panels exelent service above and beyond

Had solar panels installed must say Lynn who we dealt with in sales was such a lovely lady she explained everything thoroughly and if we had, any questions I could just message her any time, had phone call to update us on what was happening and when.
The lads that did the installed Tom & Harry agin such lovely well mannered guys has respect for our property did a great job explained how everything worked. Asked do we have any questions. They cleaned up after themselves when job was complete. They look great in the roof. Overall well impressed with the service form the time we enquired to after job complete. Lynn called to explain about when the certificate will come and reminded us to contact our energy supplier to give certificate number for feeding in tariff. Again any questions call or message her. What good after sales. Will definitely be recommending them to friends and family.

4 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Dan was helpful

Got an email from Dan checking that everything went smoothly and happy that he could help guide me with setting up getting paid too!

13 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

We are two months post installation…

We are two months post installation so thought about time to leave a review. A word to describe overall experience… Brilliant! I was so skeptical about which company to use because there are so many to choose from but decided on Fresh because Costco use them as an installer. Figured if Costco can trust them then so should I. I didn’t have a clue what I needed for an installation despite spending many many hours looking at various options and other people’s opinions. So as such had many questions that I fielded to Dan, he was very patient and explained in laments terms for me what certain things meant. I was very grateful for the kind and courteous response to my questions. I shopped around as I didn’t want to overpay but was pleasantly surprised that the original quote was lower than anyone else’s. Dan made queries with national grid about our installation and because we are the one of the last two houses from the substation we can’t export until national grid change a wire from the station to the grid. He let us know this well in advance and did all the leg work to get the ball rolling. Although we can’t export straight away they were still able to fit our panels and battery so we could start making some savings straight away. We have 20 panels and 10kw battery and our bill has gone down from £180 per month to 2
£28 per month and that includes 53p per day standing charge! Really want to thank the installers too, the roofer moved a couple of broken tiles he found to a more manageable place so I could change them and even sent me a video of how to do it. The electrician found some loose wires on our recently installed consumer unit and most like saved our house from a fire. Couldn’t have asked for a better experience from start to finish. Lastly although not heard anything for two months upon an email to Dan to ask how we chase up national grid he responded in seconds to say he would do it for us! Top notch service from a provider I would highly recommend!!

11 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Great experience

Very informative sales people, willing to answer all questions and worked through specific house issues to come up with a good solution with no pressure to buy. We felt we got a fair price with a prompt installation with knowledgeable engineers and fitters. Quick to deal positively with a couple of minor issues raised. Overall buying from Fresh was a pleasant and positive experience and would happily recommend to others.

25 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Five star review for a five star Team

Reece Minmms has been working with me for over two years to help me decided on the best products for my house, never given up even though i was a hard client to convince to have solar installed at my property, maintaining his professionalism at all times, even when i said no.
Finally on may this year 2025 I had 18 panels and a fox system installed by a team that was 5*.

I would recommend Fresh Electrical solar to anyone

9 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

I would like share our fantastic experience with the company

I would like share our fantastic experience we had with the company. Every step of the process—from the first conversation at London Home Show to the final installation and completion of required documents —was handled so professionally and smoothly. It really makes a difference when a team is knowledgeable, supportive, and dedicated to delivering top-quality service. Taran, Alan, Ben, Chris, and the rest of the team clearly deserve recognition for their efforts! - Kamal Bambhania

26 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Thank you David King for your help…

Thank you David King for your help along the way. You came recommended to me by a friend and I am very glad they did. Your explanation of everything and patience answering questions has been brilliant. Always on the other end of the phone if needed! Can’t ask for anything more

6 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Great Company.

Great Company.
They were very accommodating with regards to time frame of fitting. We required fitting in two stages.
Very competitive price.
Products are great. Easy to use.
So far am saving loads on electricity bills as have a heat pump as well.
Great after service care and flexibility - i had multiple questions.

Dan was great at answering the many questions we had.
Steve was great at answering all the technical questions that my builders asked.
(Was done as part of renovation project).
Teams who came to fit were professional and helpful.

Cant think of any negatives. Only thing would say is they can sometimes be slower to answer the phone (Only occasionally) but respond to emails very promptly. So would still give them a 5 star rating.

Definitely would recommend them

9 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Solar panels

We had 10 solar panels and 2 batteries installed by FreshElectricalSolutions they are working brilliantly and we’re very pleased with them. David King has been wonderful helping us throughout we’re all set up with Octopus-thank you very much.

9 maja 2025
Opinia niezależna

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