French bee Recenzje 

Vol BF700 du 10 Aout : Pour un prix pas tellement low cost, personnel peu sympathique, très peu d'espace entre les sièges eco, petit déjeuner payant (pour le prix du billet c'est mesquin).
Enregistrement automatique des bagages à Orly : absolument inhumain, pas moyen de discuter avec un agent, les bagages sont pesés par passager alors que nous étions un groupe de six. Il a fallu tout ouvrir pour repartir les 500g de surplus.
A déconseiller.

The worst airline iv ever used, spirit airlines was better. This airline charged me twice when i paid for seats, i picked seats months in advance and paid for them only to be put on seats that they allocated to me on the day of travel because i was in a rush i only noticed when i got inside the plane looking for my seat. Rreached out to them and they said i never paid for the seats and this is after i showed them an email confirmation of payment for both tickets including the return.

The food was horrible, not warm at all and the breadcrumbed chicken that was served was soggy and the pasta with sauce that came with it tasted like it was cooked 2 days ago.

Lets talk about the seats again forget it if you are 5,8 and above you might as well book another flight with another airline because you wont fit worse if the passenger in front of you pushes their seat backwards its coming for your knees talk about maximizing on profits.

Plains are old and by the time the plane landed everyone was sneezing and coughing.
I don't know if the cleaning people are supervised because those windows most definitely had stains, whoever laid their head by the window last left the oil from their hair on that window and when i sat there it was very visible.

I could go on but will leave it here because i know no changes will be made.

@frenchbee bonjour,
Trustpilot ne permet pas de mettre zéro étoile et c’est bien malheureux.
Pour tout voyageur qui envisagerait d’utiliser frenchbee, politique low cost c’est un choix même pour le voyageur que je suis.
Par contre ici on parle de séparation des voyageurs (4 en l’occurrence avec des enfants …) sinon vous devez payer pour choisir les quatre places …
11h de vol Paris la réunion = un repas frugal sinon il faut payer .
Le clou du spectacle - a l’aller vérification des bagages tout va bien monsieur allez y en appliquant la politique un bagage cabine et un sac à dos. Au retour « - Mais monsieur le poids s’applique pour votre sac à dos et le bagage cabine en pesant la totalité… Ah bon parce vos conditions contractuelles diffèrent à l’aller et au retour ?
-Monsieur il faut payer minimum 120€ et enregistrer des bagages en soute … »
Résultats des dizaines de passagers bloqués dans la même situation et pris en otage en leur expliquant que l’embarquement a commencé et que malgré qu’ils soient enregistrés l’avion partira sans les attendre. L’avantage effectivement en arrivant dans l’avion il y a énormément de places pour les bagages cabines. Le personnel au sol qui dit n’être que sous traitant et avoir remonté le problème… je soupçonne plutôt que le personnel de frenchbee a des objectifs et des bonus pour les frais accessoires imposés aux passagers…
Bref j’attends des explications sur les termes contractuelles et je recommande de passer par Air France qui sur le même vol coûte à peine 100€ de plus avec un bagage en soute inclus, de la nourriture en quantité normale et qui ne sépare pas délibérément les familles avec enfants

Compagnie a fuir, attente interminable, paiement d’un supplément de 150 euros pour le moindre kg qui dépassé. Une honte.

I am a seasoned traveler and have never in my life experienced anything close to what French Bee put my family through at Paris Orly on August 22, 2026.
We were traveling as a family of 4 (3 adults, 1 child) on a self-transfer itinerary from Kefalonia to Newark via Paris. Our booking confirmation — issued by the platform we booked through — explicitly stated: “Baggage collection in Paris. You must collect and re-check your baggage.” We followed those instructions to the letter.
We missed the bag drop cutoff by minutes due to the tight 1h50m connection and terminal change required (Terminal 3 to Terminal 4). What followed was one of the most shocking customer service experiences of my life:
❌ The agent offered ZERO solutions
❌ She suggested we simply LEAVE OUR LUGGAGE BEHIND — with a child in tow
❌ She refused to rebook us until August 25 — THREE days later
❌ When we found Premium seats available the very next day (Aug 23), she refused to transfer our ticket even with us offering to pay the full fare difference
❌ Zero hotel vouchers, zero meal vouchers, zero assistance of any kind — all required under EU Regulation EC 261/2004
❌ Same story at the customer service desk — not a single solution offered
We were forced to purchase brand new Premium Economy tickets at a cost of US$5,760.69, on top of our original unused tickets ($1,700), €360 in baggage fees for a flight we couldn’t board, and €400 for a hotel they refused to provide.
Total losses: approximately $8,600.
After reading hundreds of other reviews, I can see this is NOT an isolated incident. Multiple passengers report being told the exact same thing — “leave your luggage” — and being denied boarding in identical circumstances. This appears to be a deliberate, systemic practice.
The flight attendants on board were wonderful. But the ground staff at Paris Orly are without question the most unhelpful, uncompassionate airline employees I have ever encountered anywhere in the world.
Formal complaints have been filed with French Bee, our booking platform, and the French Civil Aviation Authority (DGAC) under EU Regulation EC 261/2004. Credit card disputes are pending.
Do yourself a favor — spend a little more and fly a real airline. The “savings” with French Bee will cost you far more in the end.

Je suis vraiment satisfaite de mon vol avec French bee. J'étais assise entre deux hommes et j'ai demandé à une hôtesse à changer de siège côté couloir. L'hôtesse très aimable à fait le nécessaire selon les disponibilités. Grâce à elle mon vol fût très agréable. Merci beaucoup 😍

Communications inexistante, à l'aller les bagages ont eu 2-3 heures de retard car l'équipage Frenchbee étaient partis. Aucune excuse malgré une réclamation... Trajet retour 40 minutes de retard et aucune communication. Par contre pour envoyer des mails pour le surclassement ou le repas amélioré pas de soucis. Pas d'application, du vrai low cost à la française. Franchement même Ryanair ou Easyjet font largement mieux.
EDIT: au final on a été assis 5 min dans l'appareil retour pour ensuite annuler le vol. Aucune aide de l'équipage pour faciliter les démarches avec les membres de l'aéroport. Pas d'hôtel pour tout le monde, on a du se battre pour des vouchers repas et pour continuer la mesquinerie, pas de coucher pour le repas du midi alors que le vol est replanifier à 18h... Plus jamais pour moi.

They made me pay 150$ because my carry on luggage didn’t fit perfectly their standards for 2 cm. Scammers.

Au regard de mes soixante-douze années, je trouve l'achat des billets en ligne simple.
Mon fils habitant Miami, je connais bien cette compagnie, huit vols en trois ans. Le personnel au sol et navigant est professionnel, le confort de l'avion est correct et les horaires sont respectés. Merci à l'équipe.

C'est du low-cost et ça se ressent : tout est payant à part le verre d'eau, voir les stewards demander "qui a un ticket pour le repas" a quelque chose d'assez désolant sur un long courrier (Orly/Montréal). La compagnie pratique le surbooking, nous avons appris à l'enregistrement de nos bagages que nous n'étions pas sûrs de partir à l'aller, finalement nous avons été appelés à l'embarquement, pas top comme conditions.. Le personnel est très aimable mais pour nous ça ne suffira pas à compenser le reste : surbooking, retard, inconfort des sièges, 1 accoudoir minuscule à se partager avec son voisin, interface multimédia datée. 1ère mais dernière expérience.

Like some low cost airlines, if everything goes right with your booking, flight checkin, weather, you will be fine. However if any little thing gets off track FrenchBee will suck your money as much as they can.
For example, while 99% of companies have a 24h free cancellation after bookings with no restriction, French Bee will not agree to cancel your ticket for free if your departure date is within 7 days of the booking... no other airline does this, you can check... most of them have no limit for cancellation you can book a ticket for a flight leaving tomorrow and cancel it for free before departure. And of course French Bee does not really show you this, you have to really go look into the fine print to see this 7 days thing. In my caseI booked by accident for 28th of november instead of 28th of december and when most companies would arrange a solution with you when you call their customer service, here they will not help you at all. Like no sorry we keep your $800, even if I realized my mistake within 30minutes after booking and my flight was 6 days later... zero zero zero, they don't value keeping you as a customer... that's what they have wrong compared to other airlines... I swear I will never ever ever fly with them again... never, and of course I do not recommend them to anyone. Air France is more expensive (and sometimes at the same price) but at least they treat you better and do not have these crazy rules.

Une étoile est déjà trop généreux

Service client à 0 pointé. Le site internet est catastrophique, vraiment inutilisable. Aucune option de sélection de sièges correcte, malgré des relances. Et le pire : on paye au prix d’une compagnie classique alors que rien n’est inclus, ni bagages, ni repas, ni sièges, tout est en supplément. Au final le “low cost” n’en a que le nom.

Je ne recommande absolument pas French Bee. Pour ce prix-là, autant voler avec une vraie compagnie où au moins le service suit.

Compagnie, Jeune et dynamique
Les prix sont très corrects, c’est pour ça que les avions sont toujours plein, mais le service est à la hauteur par rapport au prix
Les avions sont de beaux avions récents, Airbus, A350
Par rapport au prix Air France c’est très bien jusque les repas sont en option mais sans abus de prix

We did previously fly with French Bee and did enjoy our flight...a few years ago. Since then, they do seem to mostly operate via Air Caraibes' smaller plane A350-900 which has a 3-3-3 seats configuration rather than French Bee's own planes which are 2-3-2 and have foot rests, larger seats, etc...

Both our flights ended up being operated by Air Caraibes which was more like a standard economy price for the price of premium economy.

We did complain but where told that it was an equivalent flight. Now go check Air Caraibes or French Bee's websites for premium economy and you will see the larger more comfortable premium economy seats that you will likely NOT get.
Misleading at best, fraudulent at worse.

Last time we fly with them as we would have been better off flying with economy with Air France for cheaper and similar amenities.

EDIT: I see that French Bee replied so I want to address a few of their points: we did book using booking.com and when we chose our seats, it was on an airplane with a 2-3-2 seats configuration and NO mention that any of the 2 flights would be operated by a different company. The switch to Air Caraibes happened AFTER we paid for the flight. Moreover, I do have a screenshot taken on July 28, 2 days before the flight back to SFO that shows that the flight is "operated by French Bee" which once again turned out not to be true as it was operated by Air Caraibes...again.
Saying that it is not a downgrade is a lie. As I mentioned in my review, if you look at "premium economy French Bee" or "Air Caraibes" on google, it will show the premium economy flights with both these airlines that features larger seats, with footrests and padding on the arm rest. None of which was present on the air caraibes flight we ended up with and if they were honest on what you might expect when flying 'premium economy' with either airlines, they would also show the lesser seats that you might get assigned. They know these are not as attractive and hence why these don't appear on their own website.

I arrived at the airport with plenty of time to spare before my departure, but what should have been a seamless process turned into an absolute nightmare entirely because of the ground staff.

When the self-service check-in kiosk malfunctioned and would not process my reservation, I immediately sought assistance from the airline agents. Instead of doing their jobs and resolving a simple technical issue, the staff decided to play games. They sent me running back and forth to different desks and locations on a wild goose chase.

Because of their deliberate runaround and refusal to simply process my boarding pass, they ran out the clock. By the time I was finally standing in front of someone who could actually help, I was told the check-in window had closed and I could no longer board.

To add insult to injury, when I tried to speak with them about my options for rebooking the flight that they caused me to miss, the staff became exceptionally rude, dismissive, and entirely unhelpful. They took zero accountability for their actions.

This was a disgraceful display of terrible customer service, unprofessional behavior, and a complete lack of basic human decency. I strongly urge everyone to avoid flying with them. Absolutely not recommended.

Bonne compagnie, toujours à l'heure, quand il y a un retard c'est très peu. Personnel accueillant et bonne organisation. Les prix sont corrects et pour tous les budgets. Regrettable que pour les plats spéciaux il faut payer quand certaines autres compagnies le font gratuitement sur réservation à 3 jours du départ. Dans l'ensemble très satisfaite 👍🏻

Facile à comprendre pour les réservations

Lamentable service client. J'ai du annuler mes billet (Remboursables), et j'ai bataillé 4 mois avec des "échanges interminables d'emails , de la mauvaise foi, des absences de réponse pendant des semaines. Une immobilisation de 3200€ relevant de rétention abusive à notre détriment, alors que nous en avions besoin. A cela le temps perdu et le stress de ne jamais être remboursé.
Enfin, aucune excuse, ni geste de la compagnie. Le néant.
Je ne doute pas de la qualités des avions et des équipages, mais le service "réservation" et à l'image de la vente par correspondance : irresponsabilité, mépris du client, délais, dépersonnalisation de la relation client/ Compagnie.
Surtout, n'annulez pas vos billets! Ou mieux, choisissez une autre compagnie!

Very high extra fee for a carrying bag for a toddler (120 EUR) and staff is not helpful. Better to fly with Air France to La Reunion as cost difference is very minor (definitely when travelling with toddlers). Flights were on time though!

Signe clair et efficace. Réservation pratique et rapide. Prix attractifs