I had a great experience working with Paulo Vitor. He was extremely helpful and friendly while assisting me with a DNS problem. It’s rare to find someone so committed to helping their customers. Thank... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Cris, was the wonderful human that I was in communication with via the live chat on their website this evening. Im an exquisitive little bean, so he got a bunch of questions sent his way. All were ans... Zobacz więcej
Reakcja na opinię
I'm old school and don't understand much of this modern technology, but I wanted to get in on the ground floor of this web 3 technology. I purchased a couple tlds from free name and ran into problems... Zobacz więcej
Reakcja na opinię
With freename.io, it's incredibly nice and simple. I've been using this for a few months and have already purchased a few TLDs for myself. Many of the advice and tips I'm receiving from them are extre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
Samstagernstrasse 41, 8832, Wollerau, Szwajcaria
- support@freename.com
- freename.com
4,5
Doskonała
161 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Just professional
20 marca 2026
Opinia niezależna
Odpowiedź od Freename
Hi Dario,
Thank you for your feedback!
We’re glad to hear you had a professional experience with our support. We’re always here if you need any assistance.
Warm regards,
The Freename Team
Excellent support!
8 marca 2026
Opinia niezależna
Odpowiedź od Freename
Hi Steven,
Thank you for your feedback!
We’re happy to hear that you had a great experience with our support. Our team is always here if you need any assistance.
Warm regards,
The Freename Team
Paulo Vitor is the best support guy!
4 marca 2026
Opinia niezależna
Odpowiedź od Freename
Hi Aleksandrs,
Thank you for your kind feedback!
We’re glad to hear that you had such a positive experience with our support team. Providing helpful and responsive assistance is always our priority.
Warm regards,
The Freename Team
Regular and friendly feedback.
4 marca 2026
Opinia niezależna
Odpowiedź od Freename
Hi Husain,
Thank you for your feedback!
We’re glad to hear that you had a friendly and positive experience with our support team. We’re always here if you need any assistance.
Warm regards,
The Freename Team
Excellent responsiveness
Excellent responsiveness with an account issue I had. Their website has a few small glitches here and there but overall good experience when you log on
2 marca 2026
Opinia niezależna
Odpowiedź od Freename
Hi Billy,
Thank you for your feedback!
We’re glad to hear our support team was able to assist you quickly with the account issue. We also appreciate your note about the small glitches — feedback like this helps us continue improving the platform.
Warm regards,
The Freename Team
Efficient & friendly client support!
27 lutego 2026
Opinia niezależna
Odpowiedź od Freename
Hi Nicolas,
Thank you for your kind words!
We’re glad to hear that you found our support both efficient and friendly. Providing clear and responsive assistance is always our goal.
Warm regards,
The Freename Team
I had a great experience working with…
I had a great experience working with Paulo Vitor. He was extremely helpful and friendly while assisting me with a DNS problem. It’s rare to find someone so committed to helping their customers. Thanks for the amazing service, Paulo!
21 lutego 2026
Opinia niezależna
Odpowiedź od Freename
Hi Andres,
Thank you for your kind feedback! We’re glad to hear that our support team could assist you effectively with the DNS issue and provide a smooth experience. Your appreciation truly means a lot to us.
Warm regards,
The Freename Team
Odpowiedź od Freename
Hi,
Thank you for your feedback! We’re happy to know you found the experience helpful and easy. Our team is always here if you need any further assistance.
Warm regards,
The Freename Team
Very helpful
Very helpful, knew their info and all the ins ans outs, even info on the other wallets that you can link to it. Even utilized screenshots 110% effort
4 lutego 2026
Opinia niezależna
Odpowiedź od Freename
Hi,
Thank you for your kind words! We’re happy to know that our support was helpful and thorough, including guidance on wallet integrations and the use of screenshots. Providing clear and complete assistance is always our priority.
Warm regards,
The Freename Team
Randerson was knowledgeable and…
Randerson was knowledgeable and helpful. I have knack for finding edge cases where things don't work as expected.
I'm waiting on a feature that will be released in a few weeks.
4 lutego 2026
Opinia niezależna
Odpowiedź od Freename
Hi Tom,
Thank you for your detailed feedback. We’re glad to hear that our support team was able to help you navigate edge cases and provide clear guidance. Your input is very valuable to us, and we appreciate your patience as we continue rolling out new features.
Warm regards,
The Freename Team
Brotherly support service 24/7
29 stycznia 2026
Opinia niezależna
Odpowiedź od Freename
Hi,
Thank you very much for your positive feedback!
We’re glad to hear that our 24/7 support met your expectations.
Our team is always here to help whenever you need us.
Warm regards,
The Freename Team
Web3 is an ever changing landscape
Web3 is an ever changing landscape. Sometimes it is difficult to keep the documentation up to date.
The chat support does a great god filling in those gaps.
27 stycznia 2026
Opinia niezależna
Odpowiedź od Freename
Hi Tom,
Thank you for sharing your feedback. You’re absolutely right.
Web3 is constantly evolving, and we’re glad our chat support could help bridge those gaps and provide clarity when needed. We truly appreciate your kind words.
Warm regards,
The Freename Team
Odpowiedź od Freename
Hi Mike,
Thank you so much for your kind words!
We’re very happy to hear that you had a fantastic experience with our service. Your feedback means a lot to our team and motivates us to keep delivering the best possible support.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Customer support is very quick
Customer support is very quick; they helped me each and every time to solve my issues. I interacted with lunedi; really appreciate.
Rahul Jain from Jaipur - India
5 stycznia 2026
Opinia niezależna
Odpowiedź od Freename
Hi Rahul,
Thank you so much for sharing your feedback!
We’re very happy to hear that our support team was able to assist you quickly and consistently whenever you needed help. Providing reliable and responsive support is always our priority, and it’s great to know your experience reflected that.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Great experience
Great experience, brilliant customer support. Really happy with everything end-to-end. Even the web3 checkout was seamless. Thanks guys!
2 stycznia 2026
Opinia niezależna
Odpowiedź od Freename
Hi,
Thank you for your wonderful review!
We’re glad to hear you had a great end-to-end experience and that both our customer support and Web3 checkout process worked smoothly for you. That’s exactly the experience we aim to deliver.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Prompt response
Prompt response, knowledgeable and straight to the point.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Freename
Hi,
Thank you so much for your feedback!
We’re glad to hear that you found our response prompt, knowledgeable, and straight to the point. Providing clear and efficient support is always our goal.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Friendly and helpful great communication
Friendly and helpful great communication
22 grudnia 2025
Opinia niezależna
Odpowiedź od Freename
Hi Chad,
Thank you for your kind review!
We’re happy to know that you had a friendly and helpful experience with our team and that communication was clear throughout. Supporting our users with transparency and care is something we truly value.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Scam!
Scam!
Advertise www3 level domains for websites but no one can get to those domains. Very deceptive advertising. Warning!
I actually went to their support and they admitted to this. Their answer was one day soon it will happen. Just to be clear their advertising is deceptive so steer clear of them and don't be taken like I and many others from the reviews here.
7 grudnia 2025
Opinia niezależna
Odpowiedź od Freename
Hi Robert,
Thank you for taking the time to share your feedback.
Freename provides Web3 domain resolution through supported Web3 integrations, wallet, tools and browser extensions. As the broader ecosystem evolves, additional compatibility is emerging and we remain committed to clear communication and ongoing improvements.
We appreciate your perspective and will use it to continue refining how we present our services. Our Support team is always available to assist should you need any clarification.
Kind regards,
The Freename Team
Great support team, but onboarding could be more transparent
I would actually rate my experience 4.5 out of 5 if that were possible.
As a Web3 / TLD newbie, some important details only became clear to me afterwards – for example that a TLD owner also has to pay for their own subdomains (reduced - but still?).
To be fair, this may also be because I’m new to this space, but I would have loved a very simple, upfront explanation or checklist about all costs and roles.
On the positive side, whenever I had questions or problems, the support team responded very quickly, clearly and patiently (in my case via WhatsApp). That made me feel taken seriously and well supported.
Overall I’m happy, just wishing for a bit more transparent onboarding and pricing information right from the start.
I’m looking forward to continue building my project with them.
8 grudnia 2025
Opinia niezależna
Odpowiedź od Freename
Hi Michael,
Thank you for taking the time to share such detailed feedback, it’s extremely valuable to us.
We’re glad to know that our support team was responsive, patient, and helpful throughout your experience. At the same time, we fully understand your point regarding clearer onboarding and upfront pricing information. Your comments are already being reviewed internally so we can continue improving how we present these details, especially for users who are new to Web3 and TLD ownership.
We truly appreciate your openness and your willingness to keep building your project with us. We’re here whenever you need anything.
Warm regards,
The Freename Team
Support service makes a very good impression
Once again, the support service makes a very good impression. They work quickly, efficiently, and very politely. My case was once again resolved without any problems. Thank you very much, and best regards.
5 grudnia 2025
Opinia niezależna
Odpowiedź od Freename
Hi,
Thank you so much for your thoughtful feedback!
We’re very happy to hear that our support team once again provided a smooth, efficient, and polite experience. It’s great to know your issue was resolved without any complications, that’s exactly the service we aim to deliver every time.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.