Freeman Jones Recenzje 

650
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I’m very happy with the service I received from Freeman Jones. The whole process was explained clearly, and the team were supportive, patient and professional throughout. They kept me informed at ev... Zobacz więcej

Oceniono na 5 z 5

I just wanted to take a moment to thank you all for your help and support throughout the IVA process. Your guidance and reassurance have made what could have been a very stressful experience much e... Zobacz więcej

Oceniono na 5 z 5

Obviously having money worries is very stressful, but they made me feel so comfortable speaking to them about it, very very friendly and super helpful. I would advise anyone with money worries to take... Zobacz więcej

Oceniono na 5 z 5

From my very first contact, the team treated me with complete empathy. They explained every option clearly, without any pressure, and helped me get my life back on track. Wonderful service!

Informacje dotyczące firmy

  1. Oddłużanie
  2. Doradztwo kredytowe
  3. Porady dotyczące niewypłacalności

Napisane przez firmę

Freeman Jones is a firm of insolvency practitioners specialising in Individual Voluntary Arrangements (IVAs).


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

650 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(650)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 201

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very easy to navigate options

Very easy to navigate options help is available all the way everyone I dealt with was compassionate polite helpful and has made such a difference to my mental health knowing I no longer have to struggle financially

11 grudnia 2025
Opinia niezależna
Oceniono na 4 z 5

There is helpful hand

The experience I gained was remarkable customer service was very satisfactory
The staff where very knowledgeable polite and very understanding and supportive
They did not judge me, but clearly they did all they could to help me when I needed help the most
About a year ago i thought i was just sinking no one to turn to but luckily i was guided by a kind gentleman from customer services from a bank who gave me the No for Freeman Jones. Reluctant but finally I telephoned them and my situation was dealt with in confidence
I am very happy and I would recommend others who are in any financial difficulties to seek help, rest assure you will never be judged; matters in fact you will feel relieved once you have spoken to them.

30 października 2025
Opinia niezależna
Oceniono na 3 z 5

Just glad it's over and that each year…

Just glad it's over and that each year was stressful as the communication was terrible and hard to work with

1 grudnia 2025
Opinia niezależna
Logo Freeman Jones

Odpowiedź od Freeman Jones

Thank you for sharing your experience. I’m sorry to hear that the communication over the years has felt stressful and difficult. That’s not the standard we want for anyone.

We're working to improve our customers experiences and feedback like yours is valuable and will be considered.

To look into this properly, we do need to identify your account. Please respond with the additional information we’ve requested so we can review what happened and make sure the communication issues you’ve described are addressed. Alternatively, please email us at ivacustomer.services@financialwellnessgroup.co.uk

Thank you for sharing your experience.
Freeman Jones

Oceniono na 2 z 5

Communication is awful

Communication is awful. They don't respond to emails in a timely manner and they ignore legitimate questions.

1 grudnia 2025
Opinia niezależna
Logo Freeman Jones

Odpowiedź od Freeman Jones

Thank you for your feedback. I’m sorry to hear about the delays and the unanswered questions you’ve experienced. That’s not the level of communication we aim to provide.

To investigate this properly, we do need to identify your account. Please respond with the additional information we’ve requested so we can locate your details, review what has happened, and ensure you receive the answers and support you’re waiting for. Alternatively, please email us at ivacustomer.services@financialwellnessgroup.co.uk

We appreciate your patience and want to resolve this as quickly as possible.

Thanks,
Freeman Jones

Oceniono na 5 z 5

Mathew from the money wellness group…

Mathew from the money wellness group was brilliant, full of information and knowledge, always followed through on what he said he was going to do to the timescales and always made sure information was understood correctly by going through it in detail. Very patient, understanding and respectful, always supported me and my decision. Thank you

27 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Thank you!

Just wanted to shout out Sam weaver and Heather Johnson, who personally worked on my case. Both were so helpful and really reassured my each step of they way. They were so thorough. I really cant thank them enough. Helping me through such a tough time. Thank you to you!

12 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

From the beginning to being accepted…

From the beginning to being accepted for our debt solution freeman jones and there respective team have both been understanding and fully informative of the correct solution for our need.

Professional understanding and supportive from the beginning to where we are now and also found a solution of which we did not think possible.

10 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Everyone went the extra mile

Everyone was supportive and made me feel very relaxed when speaking on the phone for many of hours, they were all very professional with the way they went around their business.
It was a very long process very embarrassing at times but all done with the utmost respect to myself and mine unforeseen circumstances due to illness.

May I take this opportunity to thank all members of the team for their hard work and effort put into this situation.

Kindest regards

Mr W Mackney

11 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Brilliant experience and peace of mind

I contacted Freeman Jones in the summer of 2019 as I was struggling to make payments to my creditors and needed help. They were understanding and helped me with an IVA which I could afford lasting 6 years. I have finally received my completion certificate today.
I have nothing but good things to say about this company. As long as you stay up to date with sending them any payslips or documents they need you'll have a good experience here.
I had to pay additional monies (which I kept aside and paid in full at the end of my IVA). I was allowed to keep the first 10% of anything over my standard monthly wage with 50% of anything over that going into my IVA. This was made clear to me at the start so not a surprise as others may claim in their reviews. So bear this in mind when starting your IVA journey.
Customer service was always first class and I've got nothing but praise for the people who helped me.
For the first time in years I'm debt free and the feeling is fantastic.
Thank you Freeman Jones. I really appreciate all the help and peace of mind you'll given me throughout this journey.

5 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Very professional and very…

Very professional and very knowledgeable. The members of staff who I had dealings with were very friendly and offered very good advice. Very happy with the outcome and I can now look forward to finally getting back on my feet.

23 października 2025
Opinia niezależna

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