This site has some very good offers. I was in two minds before buying but I had delivery with in 48 hours of placing the order and it waa high value item. Really pleased with the service and prompt de... Zobacz więcej
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I ordered a perfume end of September for a bday on the 9th of October. There was a labelling issue due to Royal Mail. I went to the local Royal Mail depo to resolve and they told me it was... Zobacz więcej
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Superb price! I was slightly sceptical at first as it seemed too good to be true, and not heard of the website before, but sure enough I received a genuine new/sealed aftershave in very fast delivery... Zobacz więcej
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Very happy with my purchase from Fragrance London. Great price and quick delivery.
Reakcja na opinię
Informacje dotyczące firmy
- Perfumeria
- również w kategorii:
- Dostawca aromatów spożywczych
- Dostawca kosmetyków i perfum
- Sklep z kosmetykami
Napisane przez firmę
We have been established since 2012 and carry a wide range of branded perfumes, gift sets, sunglasses, with over 80 brands and nearly 2000-plus products. We sell only genuine authentic perfumes sourced within the UK from our trusted suppliers. Our supply chain is robust and trading standards approved. Hence, you can purchase from us with full confidence. We have a 30-day returns/exchange policy for all our products, subject to items returned unopened and unused. All purchases above £50.00 qualify for free delivery. All our deliveries are Royal Mail tracked, requiring signature. Buy from us with confidence and save with us throughout the year.
Dane kontaktowe
Zjednoczone Królestwo
- fragrancelondon.com
3,9
Dobra
47 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 60% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great experience from start to finish
Great experience from start to finish. Fast delivery, well-packaged products and excellent service. Would definitely recommend Fragrance London.
7 października 2026
Opinia niezależna
Odpowiedź od Fragrance London
Dear Lily,
Thank you for your wonderful feedback. We are delighted to hear you had a great experience with our delivery, packaging, and service. We truly appreciate your recommendation and support.
Kind regards,
Support Team
Very happy with my purchase from…
Very happy with my purchase from Fragrance London. Great price and quick delivery.
7 grudnia 2025
Opinia niezależna
Odpowiedź od Fragrance London
Dear Alen,
Thank you for your kind feedback. We are pleased to hear you were happy with your purchase, our pricing and quick delivery. We truly appreciate your support.
Kind regards,
Support Team
Order wasn’t received due to not having…
Order wasn’t received due to not having a “delivery address “ and haven’t received a refund for my purchase
2 października 2026
Odpowiedź od Fragrance London
Dear Customer,
We sincerely apologise for the inconvenience caused and completely understand your frustration regarding the delivery of your order.
We have investigated the order and found that the delivery could not be completed because the address provided was incomplete, with the house number missing. As a result, the courier was unable to deliver the parcel and it is currently being returned to us.
We understand how disappointing it is when an order does not reach you as expected. Once the parcel has been returned to our warehouse, we will process your refund in accordance with our returns policy.
Should you require the item, we would be happy to assist with a new order using the complete delivery details to help ensure a successful delivery.
We sincerely appreciate your patience, understanding and support, and apologise again for the inconvenience caused.
Kind regards,
Support Team
Incredibly fast service
Incredibly fast service. I ordered on Friday and received my fragrance the following Monday.
2 października 2026
Odpowiedź od Fragrance London
Dear Gail,
Thank you for your wonderful feedback. We’re delighted to hear that you were impressed with our fast service and delivery. We truly appreciate you taking the time to share your experience with us.
We look forward to welcoming you again and serving you in the future.
Kind regards,
Support Team
Prompt and professional
29 września 2026
Odpowiedź od Fragrance London
Dear John,
Thank you for your kind feedback. We’re delighted to hear that you found our service prompt and professional. We truly appreciate your support and taking the time to share your experience.
We look forward to welcoming you again and serving you in the future.
Kind Regards,
Support Team
Odpowiedź od Fragrance London
Dear Customer Thank you very much for your valuable and postive feedback, really appreciated. These feedback really help us improving the customer experience. Hope that you visit us again and enjoy the great offers on our website www.fragrancelondon.com.
I ordered a perfume end of September…
I ordered a perfume end of September for a bday on the 9th of October. There was a labelling issue due to Royal Mail. I went to the local Royal Mail depo to resolve and they told me it was returned to sender.
I contacted the sender to advise them on this issue. They said they will issue a refund once received to there warehouse team.
We are now on the 4th of OCT and this still hasn’t been refunded or resolved after 10+times of correspondence. They can see it’s clearly been u delivered and still have not resolved this issue.
UPDATE
Fragrance london are now saying that the delivery was attempted twice, they have just caught them selfs out lying as the delivery driver I spoke to said there’s a labelling issue so he couldn’t give it to me and it would be sent back. I spoke to the delivery driver, scammers.
It’s been 90 days. And they chatting about 30 day bullshit. Idiots
Be careful people
29 września 2026
Odpowiedź od Fragrance London
Dear Jj Firstly please accept our sincere apologies however having investigated the matter it was established that delivery was attempted by Royal mail twice at your address and you had missed delivery on both ocassions. The item was then returned to main hub for returning back to us. This can take up to 30 days for royal mail to return the item to us. Once we receive the item back we will apply the refund. You will appreciate that you missed delivery and we can not be held responsible. But the refund will be issued in due course once we receive the item back from Royal Mail.We apologise for any inconvenience caused.
I ordered a few
I ordered a few , great prices easy to use website and fast delivery
29 września 2026
Odpowiedź od Fragrance London
Dear Customer Thank you very much for your valuable and postive feedback, really appreciated. Hope that you continue to enjoy same experience in the near future.
Odpowiedź od Fragrance London
Dear Customer Thank you very much for your valuable and postive feedback, really appreciated. These feedback really help us improving the customer experience. Hope that you visit us again and enjoy the great offers on our website www.fragrancelondon.com.
This site has some very good offers
This site has some very good offers. I was in two minds before buying but I had delivery with in 48 hours of placing the order and it waa high value item. Really pleased with the service and prompt delivery.
16 września 2026
Opinia niezależna
Odpowiedź od Fragrance London
Thank you for your valuable positive feedback, really appreciated.
Ordered a fragrance wrong size sent
Ordered a fragrance that had been advertised as 100ml and I received 30ml.
They don’t answer the phone and emails done get answered.
Poor customer service and business.
3 września 2026
Opinia niezależna
Odpowiedź od Fragrance London
Dear Cathy,
Firstly, please accept our sincere apologies for the poor experience you have had.
We would like to clarify that our order fulfilment system is automated, and all items are scanned using barcodes as part of the dispatch process. Therefore, under our standard procedures, it should not be possible for a 30ml bottle to be dispatched instead of a 100ml bottle. However, we take your comments seriously and would like to investigate what may have happened in your particular case.
We also have a WhatsApp contact facility available to provide a smooth and convenient customer service experience. Our WhatsApp support line is open Monday to Friday, from 9:00am to 4:00pm. We are therefore concerned to hear about the difficulties you experienced when trying to contact us by telephone and email, and we will investigate the issue. The order number you have provided is not from fragrancelondon & is from different market place. You need to contcat them as they may have technical issues resulting in wrong item sent to you.
Thank you for bringing this to our attention, and once again, please accept our apologies for the inconvenience caused.
Kind regards,
Customer Services Team
*AVOID AVOID* DON’T WASTE YOUR CASH*they sent me damaged goods and refuse to refund or send another.
I received my Explorer Platinum Gift Set on Saturday the box nor the Aftershave was sealed, the 2 x refill glass bottles were smashed and leaked staining the box and marking it, the main bottle or box was not sealed, so am now suspicious that it’s the genuine article. The box was not protected only a few polystyrene bits but were underneath the aftershave set nothing protecting the gift box at all. I have called and it says they’re too busy with calls also I have sent 5 x emails they only respond to the first one wanting more details but I did send the order number and 4 x photos with my 1st email all where you can clearly see the smashed items and bad very little protective packaging, no packaging inside gift box to protect glass products whatsoever, I have also sent 5 WhatsAPP with NO reply so I am not a happy customer and will take this further if I have no response today Including postage I’ve wasted £42 and it was my sons birthday gift. Because no seal I also have big doubts that it’s ALL FAKE so I will update once I take it to a professional legit retailer.
Further to my 7 x email I sent to this Company I finally received a reply today with absolutely NO intention to refund or send me another, I will speak with Citizens Advice Consumer and Fraud Department. Please read their response to me today. Please DO NOT PURCHASE from them I think they may of sent out damaged goods knowing that they would not refund I wonder how many others have had this with them. They take days to reply also you can’t ever get through on their telephone or WhatsApp they don’t answer.
They have also taken my review down from their Website and I only see all positive reviews it’s obvious they want nobody to know!! Hope this helps anyone thinking of purchasing from them !!
Hello,
Thank you for your message.
We understand your frustration and apologise for the delay.
We have reviewed the photos and information provided. Unfortunately, we are unable to find sufficient evidence to confirm that the damage occurred before delivery. The outer box appears to be intact, which makes it difficult for us to establish that the bottle was damaged during transit.
Based on the evidence currently available, we are therefore unable to approve a refund or replacement.
Kind regards,
Support Team
15 sierpnia 2026
Opinia niezależna
Superb price!
Superb price! I was slightly sceptical at first as it seemed too good to be true, and not heard of the website before, but sure enough I received a genuine new/sealed aftershave in very fast delivery time! I do wear this same fragrance all the time, so feel I would know the difference and be able to spot a fake product. Legit products at great prices, will be purchasing again! Thanks! ⭐️⭐️⭐️⭐️⭐️
15 lipca 2026
Opinia niezależna
Odpowiedź od Fragrance London
Dear Chris,
Thank you very much for taking the time to share your fantastic review.
We’re delighted to hear that you were pleased with the price, authenticity and fast delivery of your fragrance. It means a great deal to us to know that we were able to provide you with a positive experience and meet your expectations.
We truly appreciate your kind words and continued support. We look forward to welcoming you back to Fragrance London for your next purchase.
Thank you again for choosing us.
Kind regards,
Customer Service Team
Disappointed with this purchase
Disappointed with this purchase. The perfume itself smells nice at first, but the scent does not last long at all and fades very quickly. The packaging was also damaged, which was frustrating because this was meant to be given as a gift, but I could not gift it in that condition.
I bought this from Temu and, based on the poor longevity and damaged packaging, I am not fully confident the product is genuine. Overall, not what I expected and I would not buy again.
21 maja 2026
Opinia niezależna
Odpowiedź od Fragrance London
Firstly, we sincerely apologise for the poor experience you have had on Temu market place.
We understand that you raised concerns regarding the following three issues:
The fragrance/smell was not long-lasting.
The packaging arrived damaged.
You believe the item was not genuine.
We would also like to clarify that your order was placed through Temu rather than directly through our website. As such, we would appreciate the opportunity to investigate your concerns directly before the matter is concluded.
Please provide us with your order number so that we can review the order and investigate the issues you have raised. If, following our investigation, we establish that the product is faulty or your complaint is found to be genuine, we will be happy to arrange a full refund.
We apologise again for the inconvenience and look forward to receiving your order details so we can resolve this matter for you.
FAKE FAKE FAKE
Quite simply fake.Smells nothing like the origional and doesnt last.
Offering a refund for "unopened bottles" is laughable.
How can you tell when it looks real then you open it to find its not.
A call to trading standards is next on my agenda.
I hate scammers and i will not let this rest.
1 października 2025
Opinia niezależna
Odpowiedź od Fragrance London
Dear Tony Thank you for sharing your view. We are selling perfumes since 2012 and all our suppliers are UK based. These are well known distributors of branded items and very much trading standards compliant. With regards to refund if item is opened, used and manufacturer seal broken we strictly offer no refund. This poilcy is in line with other major UK retailer. Next time when you purchase perfume open it use it and take it back to the store stating you did not like it, no refund will be issued. Every retail store/ online channel has same policy. We can only offer our apologies on your experince with us.
Note: If you can prove that the item delivered to you was not authentic we will give you free unlimited supply for your life time.
Your review is not genuine as we have no trace of any order placed by you with us.
Excellent place to buy.
Efficient and prompt service.
Great after sales service too.
23 września 2025
Opinia niezależna
Odpowiedź od Fragrance London
Thank you very much for your comments, feedback with 5 star reviews. We hope you enjoyed your purchase from fragrancelondon.com and hope to see you again.
I was initially hesitant after seeing…
I was initially hesitant after seeing some mixed reviews but I am really glad I ordered from Fragrance London. The fragrance arrived quickly, beautifully packaged and 100% authentic - exactly the same as I've purchased in-store before. The scent is long-lasting and the bottle came sealed with original packaging. Customer service was also responsive when I had a question about shipping. I wouldn't hesitate to order again as they are the cheapest supplier in the UK currently.
23 września 2025
Opinia niezależna
Odpowiedź od Fragrance London
Thank you very much for your comments, feedback with 5 star reviews. We hope you enjoyed your purchase from fragrancelondon.com and hope to see you again.
Quick delivery
Quick delivery. Good packaging and wonderful perfume collections. Thank you and will buy again. :)
15 września 2025
Opinia niezależna
Odpowiedź od Fragrance London
Thank you very much for your comments, feedback with 5 star reviews. We hope you enjoyed your purchase from fragrancelondon.com and hope to see you again.
It has never been a disappointment to…
It has never been a disappointment to get my perfumes from here…!! I love to collect… and by far I’ve received the best service and quality from Fragrance London… xx
21 września 2025
Opinia niezależna
Odpowiedź od Fragrance London
Thank you very much for your comments, feedback with 5 star reviews. We hope you enjoyed your purchase from fragrancelondon.com and hope to see you again.
daljeet
Very good price with fast delivery,ordered so many times from them,answer all questions very quickly,genuine products
21 września 2025
Opinia niezależna
Odpowiedź od Fragrance London
Thank you very much for your comments, feedback with 5 star reviews. We hope you enjoyed your purchase from fragrancelondon.com and hope to see you again.
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