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Fox Self Storage Ltd Recenzje 119

Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Chloe, Leighton and the team were extremely helpful and professional throughout our move from Newport South Wales to Northumberland. The staff, service and packing materials were second to none. O... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We have used Fox Removals and Self storage for number of years now to assist with many large renovations projects (and sometimes the smaller ones too) that we undertake. They will coordinate the sa... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We moved from another unit a few years ago as Fox was cheaper and closer to us and we've been with them ever since. Ali, Colin and Sue are all lovely and friendly and I always enjoy a quick chat with... Zobacz więcej

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Oceniono na 5 z 5

Lovely service it just got too expensive, but that is more to do with the cost of living now being extortionate in the UK... thanks Labour!

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Informacje dotyczące firmy

  1. Magazyn samoobsługowy
  2. Przechowalnia

Informacje o Fox Self Storage Ltd

Napisane przez firmę

Fox Self Storage Logo

Storage from the Professionals

At Fox Self Storage, we offer trusted storage solutions backed by 50 years of excellence, a 98% customer satisfaction rate, and over 4.2 million items safely stored. As a third-generation family business, we take pride in our friendly staff and outstanding customer service.

Personal & Business Storage

Whether you're moving home, decluttering, or managing business inventory, we provide flexible storage options tailored to your needs. Our units are ideal for individuals and companies alike, with access when you need it.

Secure & Accessible

Security is our priority. We've invested in advanced systems to ensure your belongings are protected, giving you peace of mind every step of the way.

Nationwide Coverage

With over 1,500 units across purpose-built facilities in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton, we’re proud to serve communities across the UK.

Visit Us

We also sell packing materials and welcome you to visit your local branch—our team will be happy to show you around and help you find the perfect storage solution.


Dane kontaktowe

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Fox Self Storage Ltd

Storage from the professionals. Family business. Storage you can trust


4,8

Doskonała

Wynik TrustScore: 5 na 5

119 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Unprofessional

Booked a storage unit online, came to the storage, they told me my booking hasn't gone through in the system and they don't have units that size. Than why was I able to book one online?

I agree on booking a larger unit since I'm already there, but every time I came I would get told off that I need to hurry because they close soon. I cancelled my unit and will never be doing business with Fox Self Storage again.

Also, this place is, by definition, not a self-storage.

2 kwietnia 2025
Opinia niezależna
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Odpowiedź od Fox Self Storage Ltd

Thank you for your feedback, Kate. We are very sorry to hear about your experience and appreciate you bringing this to our attention. It sounds as though there was a technical issue with the online booking system, which we recognise can be frustrating, and we sincerely apologise for the inconvenience this caused. Our team always aim to accommodate customers as best we can on arrival, though we understand your disappointment with the situation and the access timings.

While we are classed as a self-storage facility, our team are always on site during staffed hours to assist customers and ensure safety and security. We are sorry to hear you chose to cancel your unit, but we appreciate your comments, which will be used to help us improve both our booking process and communication moving forward.

Thank you for taking the time to share your experience with Fox Self Storage.

Oceniono na 4 z 5

Neat and good parking

It is clean and convenient. The working hours are a bit less, no flexibility. 6 day working only.
I received a message that I do not need to serve any notice and when I vacated there were 22 days the space was vacant and did not get any refund. I think it would be best to pay weekly DD not monthly.
Overall the experience is good staff are pleasant.

13 października 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you for your feedback, Chandra. We’re pleased to hear that you found our facilities clean, convenient and that our staff were pleasant. We’re sorry, however, that you were disappointed with the access hours and payment terms. Our opening times are set to balance customer access with on-site safety and staff availability, but we do regularly review them based on feedback. Regarding the billing cycle and notice period, we follow a monthly payment structure in line with our terms and conditions, though we appreciate your comments and will take them into consideration.

Thank you again for sharing your experience with Fox Self Storage, and we’re glad to know that overall you were happy with the service.

Oceniono na 5 z 5

Easy to rent a storage unit

Very helpful staff when booking a storage unit.

13 sierpnia 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Nigel. We’re pleased to hear that our team were helpful during your booking process. Your feedback is much appreciated, and we’re glad you chose Fox Self Storage.

Oceniono na 5 z 5

Very polite and helpful

Very polite and helpful
Staff , all units very clean and dry

20 września 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Steven. We’re delighted to hear that you found our staff polite and helpful, and that the storage units met your expectations for cleanliness and condition. Your feedback is greatly appreciated, and we’re glad you chose Fox Self Storage.

Oceniono na 5 z 5

Excellent company

Used Fox self storage earlier on this year for some furniture while I was completing on my house. Excellent service and staff were great.

1 marca 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Emily. We’re so pleased to hear that you were happy with the service and that our team looked after you so well while your furniture was in storage. Your kind feedback means a lot to us, and we appreciate you choosing Fox Self Storage.

Oceniono na 3 z 5

Main issue is amount of time the store…

Main issue is amount of time the store is not accessible. Every Sunday and bank Holidays.
Also closes by 5.30pm week days.

11 października 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you for your feedback, June. We’re sorry to hear that our access hours have caused you some inconvenience. Our current opening times are designed to balance accessibility with on-site security and staff availability, but we do review them regularly based on customer feedback. We appreciate you sharing your thoughts, and we’ll take your comments into account as we continue to look at ways to improve our service. Thank you for choosing Fox Self Storage.

Oceniono na 5 z 5

Excellent and professional service

Foxes is a very professional and secure location. It offers different size storage units at competitive prices.
The staff are friendly and very helpful.
Foxes also offers a great moving service, any size property is catered for. With friendly and professional staff to make it ad stress-free as possible.
I would highly recommend Foxes to anyone.

2 października 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Rita. We’re delighted to hear that you found Fox Self Storage professional, secure, and good value, and that our team were friendly and helpful throughout. It’s great to know you were also pleased with our moving service and that we helped make the process as stress free as possible. Your recommendation means a great deal to us, and we appreciate you choosing Fox Self Storage and Fox Moving and Storage.

Oceniono na 5 z 5

Easy Self Storage

Moving from Bristol to Taunton we needed some short term storage for some items we did not want to go in the removal van. The Wellington branch was ideal as it was just off junction 26 of the M5. Staff were friendly and the site clean and easy to access. It was also good value and met your needs. Would recommend.

3 marca 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Peter. We’re pleased to hear that our Wellington branch was convenient for your move between Bristol and Taunton, and that you found the site clean, accessible, and good value. It’s great to know the team were friendly and that the facilities met your needs. We really appreciate your recommendation and thank you for choosing Fox Self Storage.

Oceniono na 5 z 5

Well run and secure unit

Stephen was very helpful and I felt that my house contents were secure whilst, at the same time, I could access them whenever I needed to.

18 grudnia 2024
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Odpowiedź od Fox Self Storage Ltd

Thank you, Andrea. We’re so pleased to hear that Stephen was helpful and that you felt confident your belongings were secure while still being easy to access. It’s great to know the service met your needs, and we appreciate you choosing Fox Self Storage.

Oceniono na 5 z 5

Friendly and clean storage

Very friendly and helpful and worked out what was best for me. Units were clean also

16 lipca 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you for your kind feedback, Ruth. We’re pleased to hear that our team were friendly, helpful, and able to find the best solution for you. It’s also great to know that you found the units clean and well maintained. We appreciate you choosing Fox Self Storage.

Oceniono na 5 z 5

Great service and support.

6 października 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Patrick. We’re so pleased to hear that you were happy with the service and support you received. Your feedback means a great deal to us, and we truly appreciate you choosing Fox Self Storage.

Oceniono na 4 z 5

Lovely staff and facilities

Lovely staff and facilities. The weekend opening times aren't great.

6 października 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Alan. We are very pleased to hear that you were happy with our staff and facilities. We appreciate your feedback regarding weekend opening times, your comments are valuable and will be shared with our management team for review. Thank you for choosing Fox Self Storage.

Oceniono na 5 z 5

10/10 Foxes Storage

Fantastic company I’ve have had the pleasure of dealing with! Fair prices! Very secure facilities! The staff are super nice and easy to work with! Very professional company

6 października 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you very much for such a lovely review. We are delighted to hear that you found our facilities secure, our prices fair and the team so friendly and professional. It is always our aim to make every experience as smooth and straightforward as possible, and your kind words mean a great deal to us. It has been a real pleasure to assist you.

Oceniono na 5 z 5

Katherine could not have been more…

Katherine could not have been more helpful. We had great service.
Very handy for the M27 & parking outside.

14 kwietnia 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you very much Philip for your kind words. We are so pleased to hear that Katherine was so helpful and that you were happy with the service. It is also great to know you found the location convenient and easy to access. We truly appreciate your feedback and it was a pleasure to assist you.

Oceniono na 4 z 5

Staff friendly.

Staff very friendly, helpful and efficient. Unit was good. Access and trolleys helpful. Would give 5 star but for the fact you have to pay 4 weeks up front, even if you gave a final date, but then wait up to 21 days for any overpayment!

5 września 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Kim. We are very pleased to hear that you found our staff friendly, helpful, and efficient, and that the storage facilities met your needs. We appreciate your honest feedback regarding the payment and refund process — your comments are important to us and will be shared with our accounts team for review. Thank you for taking the time to share your thoughts and for choosing Fox Self Storage

Oceniono na 5 z 5

Clean,and dry

6 września 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Les. We are glad to hear that you found the facilities clean and dry. We appreciate your feedback and thank you for choosing Fox Self Storage.

Oceniono na 5 z 5

Secure

Reasonably priced, and secure.

6 października 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Alan. We are pleased to hear that you found our storage reasonably priced and secure. Your feedback is much appreciated and we are grateful you chose Fox Self Storage.

Oceniono na 5 z 5

Fox Storage were very kind and…

Fox Storage were very kind and thoughtful. The facilities were clean and easy to use.

18 września 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Julie. We are delighted to hear that you found our team kind and thoughtful, and that the facilities were clean and easy to use. Your feedback means a great deal to us and we truly appreciate you choosing Fox Self Storage.

Oceniono na 5 z 5

Clean secure

Clean, secure storage.
Outstanding customer service.
We are delighted

6 października 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Roger. We are so pleased to hear that you were happy with the clean and secure storage, and that our customer service stood out. We are delighted that you are so satisfied and truly appreciate you choosing Fox Self Storage.

Oceniono na 5 z 5

Very friendly people

Very friendly people, storage unit very clean and a good size and a very good price discounted for the first 8 weeks so very happy me thank you fox's storage

3 października 2025
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Odpowiedź od Fox Self Storage Ltd

Thank you, Teresa. We are delighted to hear that you found our team friendly, the storage unit clean and well sized, and the introductory offer good value. It is wonderful to know you are so pleased with the service and we truly appreciate you choosing Fox Self Storage!

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