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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

First time ordering from Foudys and very disappointed. I ordered a hoodie which I received within a few days, however as it was too big I returned it, they received the return over a month ago and I h... Zobacz więcej

Oceniono na 5 z 5

I have ordered all my Chelsea shirts and a mystery box from Foudys and they have quickly become my go to for anything regarding women's football! As a Chelsea fan, buying Chelsea Women kits from... Zobacz więcej

Oceniono na 5 z 5

Great service! I ordered a football shirt with players name on it. When I got confirmation of the order I realised I had ordered the wrong size. Emailed Foudy’s and they amended it for me and my shir... Zobacz więcej

Oceniono na 5 z 5

I’ve now ordered multiple items on the Black Friday deals through Foudys and all have arrived within 2 days of the order being placed! The deals each day have been incredible and I don’t think anywher... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep piłkarski
  2. Sklep sportowy
  3. Sklep z pamiątkami sportowymi
  4. Sklep z odzieżą sportową

Napisane przez firmę

The first retail store in the world dedicated to fans of women's football.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

285 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 66% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

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Oceniono na 1 z 5

Still waiting …. Zero communication

Placed an order on 6th September for 2 kits. One arrived the 20th, the other one, a Chelsea kit for my daughter’s 7th birthday is still outstanding. No communication from Foudy’s explaining it’s delayed. Emailed twice, just gently asking for an update as I know they’re a small company who normally are great - nothing. Zero response from them. Have used them previous for all our shirts, I work within the female game so love supporting their work and recommending them to others, but it’s the lack of communication that I’ve found really annoying. Daughter’s birthday present is now late, and I feel a bit rubbish because I can’t even say to her if or when it’s arriving. You may be a small company guys, but surely you can still answer an email. Annoyingly the kit is in stock and available for shipping immediately in a couple of other stores now but i chose Foudy’s to support their small store. If you won’t send me the kit then how do I get a refund??????

Update
Thank you for your reply Helen, the other 1 star review is nothing to do with me I’m afraid (although I appreciate confusion what with both involving Chelsea kits)
My review is regarding order 11068

6 września 2024
Opinia niezależna
Logo Foudys

Odpowiedź od Foudys

Hey! What’s your order number and I’ll look into it.

Is this not the same as the other 1 star review we got yesterday about this same order?

Helen
CEO and Founder of Foudys

Part 2: so sorry - I can see our fulfilment centre in Leeds has fulfilled your order but our fulfilment centre in Manchester hasn’t sent your kids 3 piece shirt, I can see in the notes that the nameset is an issue for us because of access to that specific nameset. I’m going to ask Laura to contact you straight away to support next steps. So sorry for the lack of contact, we’ve no longer got our customer service person and our new staff member doesn’t start until 14th so we’re really struggling. I’m stepping in where possible but it’s been so tough to stay on top of it all.

I’ll get on it now and ask the team to reach out asap! So sorry again,

Helen

Oceniono na 1 z 5

Still waiting...

I placed my original order on the 15th September for 2 x Chelsea Away kits.

I received 1 x kit on 28th September. I then emailed straight away to see where the second kit was.

I have had no response to three emails this week to find out what is going on with the missing 2nd kit. I have received zero communication which is totally unacceptable.

It has now been 19 days since I placed my order and it is yet to be fulfilled. I would like a response and the 2nd item I have paid for Sent ASAP.

4 października 2024
Opinia niezależna
Logo Foudys

Odpowiedź od Foudys

Hey Toby, thanks for updating your review. I can look into that and get another kit sent to you. I’m really sorry the second kit was missed off your order and you’ve been waiting for an email response, it’s really not good enough.

As a small company we went from 21 days in 2023 to 14 working days delivery now which I totally get is nothing close to the 20+yr old retailers but we’ll get there, I have every faith. We have 1 person working in our studio to print and sadly we recently lost our CS support. I just can’t afford that next leap up just yet to more staff, especially as we had no income in the summer due to no tournament.

I’ll see to Lucas getting another kit out to you and I’m sorry it’s been a hassle to get this sorted.

Helen
Founder

Oceniono na 1 z 5

Still waiting...

I was pleased to get a swift response from you Helen, however I have still had no communication from your team, and therefore still haven't recieved a refund.

Can you please get this sorted, now nearing 5 weeks without proper resolution.

25 września 2024
Opinia niezależna
Oceniono na 5 z 5

Fantastic customisation and great customer service. Thank you.

Foudys were fantastic when asking them to personalise my daughter’s NUW shirt with the official Women’s Championship lettering, numbering and sleeve patch.

They ordered the required lettering/numbering/patch in youth size and applied it (very neatly) and sent out the shirt within 10 working days of receiving it.

My daughter is chuffed with the shirt and I wouldn’t hesitate to use the service again.

23 września 2024
Opinia niezależna
Oceniono na 5 z 5

R.I.P my bank account

I have been searching for an England shirt with Lioness printing on, for I don’t know how long. Due to preferring a straight fit shirt (not a tailored women’s shirt) this made things very difficult. Then I found Foudys.
Lovely quality, great communication (I needed to ask questions), trusted delivery process. 10/10 would shop again. R.I.P my bank account.

25 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Foudys does not disappoint... ever!

Foudys is probably the most caring retailer I have ever purchased from. Their customer service is unparalleled, and they have shown great responsibility in keeping us informed about certain delays and the reasons behind them, which were beyond their control. Helen and her team have demonstrated how communication and transparency can make a significant change in the buyer's experience. They know how to build trust and credibility. Additionally, the product quality is excellent! 100% recommended. Foudys is now one of my favourite online stores, and I will continue to support them so they can keep growing and becoming the absolute leader in women's football retail

12 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Upcycle

Used the up cycle service Emailed as accidentally forgot to send my top tracked delivery, really speedy response and very helpful.
Delivery was speedy & tracked.
Second time using Foudys and only ever had positive experiences!

5 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Highly recommend

I’ve ordered one shirt from Foudys and also had one of my WSL shirts upcycled with them. I couldn’t recommend them enough and they are the obvious option for upcycling in women’s football for me!!
Thank you Foudys

10 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

If I want something in women’s…

If I want something in women’s football, I won’t go anywhere else. They are a lovely small business who really care about the products they sell and the women’s football scene. I’ve sometimes waited longer than I would have liked BUT they work as fast as possible, so if you’ve left something a little too last minute, this won’t be the best option for you.

20 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Another great purchase from Foudys

Another great purchase from Foudys - two superb shirts from the sale, excellent quality printing on the WSL one, and quick delivery. A brilliant small business, I must be close to ten purchases from them now and they’ve never let me down. Thanks as always.

21 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Great support for ladies football

Very impressed that they went and sorted a charity t shirt for Thornaby girls. Purchased t shirt reasonable price, despite great demand, order arrived when it was anticipated. Quality really good, proud to wear and support Foudys.

21 czerwca 2024
Opinia niezależna

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