I am filing this formal complaint and…
I am filing this formal complaint and review regarding my order with Foshan Kisen Home Limited for a head spa unit with a fumigator. I paid over $900 CAD for this equipment, only to discover that other suppliers like Green Life sell the exact same unit for $600 to $700 CAD with free shipping. Despite paying a premium, Foshan Kisen Home Limited wrapped and shipped the item without conducting any quality control checks, delivering a unit that arrived physically scratched, damaged, and with a completely non-functional, dead-on-arrival fumigator. Furthermore, they are dishonoring their advertised one-year warranty by demanding an additional $130 USD from me to replace the parts they shipped broken, forcing a salon owner to pay for their negligence. They completely ignored my repeated complaints sent prior to the 30-day window, used delay tactics, and failed to conduct any investigation into their damaged shipment. I demand a full refund or an immediate, free replacement of all damaged parts, and I strongly advise Alibaba Case Management to hold Foshan Kisen Home Limited accountable while warning all salon owners to avoid purchasing from this supplier. I demanded a refund through Alibaba. Scratches. On my item damaged fumigator. Rediculous customer service








