Suzan told me she she wil sell me a…
Suzan told me she she wil sell me a ring from Cartier and took it to the cartier store first for authentification because I asked for the certificate to purshashe it ... it was in September we are now in December and no news from her. I texted her no answer. Then I decided to call someone super impolite picked up the phone and was eating at the same time asked what I wanted and I said I want to speak to phone and was eating at the same time asked what I wanted and I said I want to speak to Suzan this person than hanged up and we started to text back and forth non sense. Then Suzan called me and told me the ring was returned to the buyer because blabala she tried to find any excuses possible but I believe it was rejected by cartier anyways Suzan could have call me to let me know because I really wanted this ring and we made arrangements since September . I saw the same ring on a great website same price same size but I didn’t bought it because I have her my words to buy it from her!! I'm actually glad I never did because they are not reliable . GOD BLESS YOU SUSAN BEST
Odpowiedź od fortrove.com
Hello Noella,
Thank you for taking the time to share your feedback. We’re truly sorry for any disappointment or misunderstanding, and we would like to clarify the situation to ensure the facts are accurately represented.
Throughout our communication, we did our best to remain kind, polite, and as accommodating as possible. Our team, including Susan, made every effort to assist you promptly.
Regarding the Cartier ring you asked about:
The ring was never available for purchase, and no payment was made. It had been brought to Cartier for servicing and became unavailable once that process was completed. Because of this, no transaction could take place.
As a courtesy, we did our best to provide information at your request. However, once the consignor retrieved the item, it was no longer accessible for sale.
We understand this was disappointing, especially since you were interested in the piece, and we explained the situation as soon as the item was no longer available.
Regarding the phone interaction you mentioned, we sincerely apologize if anything came across as unprofessional. That is not the standard we strive for. Our goal is always to provide a respectful and helpful experience, and we regret if the call did not reflect that. Please note that reception within the vault can be limited, though we do our best to respond as quickly and clearly as possible.
We wish you all the best in finding the perfect ring, and we are always here should you need assistance in the future.
Warm regards,
The Fortrove Team
