Forman & Field Recenzje 

629
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We’ve just had a fabulous experience with Forman & Field. I found the ordering process simple with lots of great choices and clear indication with allergies etc. the food was delivered on time in a ve... Zobacz więcej

Oceniono na 5 z 5

This is my second great experience in ordering wild fish from Forman &Field. On both occasions a lady named Lola in customer online services showed professionalism and initiative in placing and follow... Zobacz więcej

Oceniono na 5 z 5

Our order came on time and was very well packaged. The pissaladiere, strawberry jam and smoked slamon were all to die for! Will definitely order again.

Oceniono na 1 z 5

Purchased a number of items previously and enjoyed. First time purchased a cake within order. It was cold, hard and tasted awful and after trying again at room temp later was thrown. Response... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca produktów spożywczych
  2. Owoce morza

O Forman & Field

Napisane przez firmę

Forman & Field is part of the Forman family of companies spearheaded by H. Forman & Son, the world-renowned smoked salmon business that dates back to 1905.

Forman & Field is our gourmet food home delivery service. It's very simple. We source the finest foods from across the British Isles and whisk them, fresh as can be, to your doorstep.

Fish, meat, cheese, charcuterie – the very best we can find. We also make gourmet dishes for top restaurants and hotels so you get to try those, too, in the comfort of your home.

By the way, in case you're wondering, there is no Mr Field but there is a Mr Forman: Lance Forman, the great grandson of Aaron 'Harry' Forman who started this deliciously fishy tale.

WHY F&F FOOD TASTES SO GOOD

In a nutshell: Quality, freshness, and a team that cares.

1. All ingredients are fresh as a daisy. A freshly-picked super-fresh daisy.

2. Every dish is made to order. Your order arrives and we start preparing it. That’s it. Nothing sits on shelves. If an item arrives frozen, that’s because we want to lock in the freshness.

3. We only work with family-run, artisan suppliers. Because ethical husbandry, seasonality and flavour are their priority.

4. Everything is made by hand. We pack every order by hand, too, using specialist protective packaging.

5. We use overnight couriers. It means your food arrives in tip-top condition.

LONDON’S FIRST EVER PROTECTED FOOD

We’ve been producing London Cure Smoked Salmon for over a century, so it was a proud day for us when our ‘London’ Cure’ smoked salmon was recognised as a delicacy worthy of PGI Certification. PGI status, enforced by law, is designed to protect and celebrate traditional regional foods similar to Champagne, Parma ham, Melton Mowbray pork pies and Wensleydale Cheese to name just a few.

Not only is ‘London Cure Smoked Salmon’ now the only smoked salmon in the world with protected status, but London’s first ever food or drink to achieve this coveted recognition.

The PGI label also protects consumers from buying cheap imitations that are not of equivalent quality or have a different flavour. But with Forman’s you don’t need to worry. We are the only smoked salmon producer in the world to hold this coveted status.

Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

629 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 60% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(629)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 21

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Forman and Field never disappoint

Having enjoyed a couple of years of really scrumptious Christmas Dinners from you, as well as salmon and other delicious delights, I was not surprised when my husband asked for the Forman and Field's Celebration Dinner for Two for our Easter Sunday meal. We are so looking forward to it. Of course I also had to order your Hepburns bacon for breakfast too!

25 grudnia 2023
Opinia niezależna
Logo Forman & Field

Odpowiedź od Forman & Field

Thank you for your continued support Isabella, we look forward to providing you with some more delicious meals very soon!

F&F

Oceniono na 1 z 5

I really can’t recommend

I really hate posting negative comments about businesses, especially in this economy. I ordered three products, but I’ll only review 2. I ordered a summer pudding and rum baba. The summer pudding arrived with the juices fizzing out of the jar. I sent an email, and Forman’s promptly sent a replacement set to arrive the next day. While waiting on the summer pudding, I had the rum baba, which left me sick and in an unfortunate state for the entire night. The summer pudding arrived in the morning in a worse state than the previous batch. I decided I should call. The lovely lady who answered was incredibly polite but said she couldn’t transfer me to someone who could help. She kindly sent them an email on my behalf with my number. I got a call a short while later. I was told that a fizzing jar was perfectly safe to eat and that fizzing was merely air escaping (what was causing so much pressure? By that logic, all jams should become a fizzy fish-smelling disaster). I got no sympathy or remorse for the state I was in my their rum baba. I threw away their rarebit without touching it. If their rum baba left me sick and the summer pudding was fizzing, god knows what the rarebit would do to me. One star may be unreasonable, considering how lovely the person who wrote the email for me was and how promptly a replacement was sent for the summer pudding. Still, regardless of price, food safety shouldn’t ever be taken lightly. I told them I didn’t want a refund and still don't. I wanted something to be done and an apology, but I got neither. I am really offended, and all I want is a mailing address to ship back their wine vouchers, as I want nothing to do with them or their gifts.

23 lutego 2024
Opinia niezależna
Logo Forman & Field

Odpowiedź od Forman & Field

Hi Simon,

Thanks so much for getting in touch about this. We're understandably very disappointed to read these comments, Rachael particularly so as she was confident that no further resolution was needed, I'm sorry that this wasn't up to your standards on this occasion.

As Rachael mentioned, the items in question were made to order. When we sent a replacement Summer Pud our Head Chef made it and our Operations Manager checked it and checked it again to make sure it was absolutely perfect for you when it left us. The Rum Baba was also made on the day of your order being dispatched so it's really hard for us to understand what the problem could have been, especially as we've had no similar complaints about the same items. Is it possible that something else made you poorly?

Either way, I appreciate that this experience has left some what of a bad taste in your mouth, please accept my sincere apologies that the experience wasn't a positive one for you. If there's anything more we can do to help make this situation better please get in touch.

Kind regards,

F&F x

Oceniono na 5 z 5

Absolute quality product

Simply the best smoked salmon you can buy. The London cure is divine.

14 lutego 2024
Opinia niezależna
Logo Forman & Field

Odpowiedź od Forman & Field

We're so pleased to hear your comments. We created the London Cure back in 1905 and it's been the same recipe since!

F&F

Oceniono na 5 z 5

Another great selection of food

Another great selection of food.The sausage rolls were very good. However the salmon fish fingers were highlight. I will buy them again.

1 lutego 2024
Opinia niezależna
Logo Forman & Field

Odpowiedź od Forman & Field

Thank you so much for your continued support Norman, we look forward to hearing from you again soon!

F&F

Oceniono na 5 z 5

At-home-restaurant-quality. Easy-to-prepare. Easy to enjoy.

A huge thank you to all at Forman & Field for giving us another delicious Christmas and New Year's holiday season full of easy-to-prepare, easy-to-enjoy special at-home restaurant-quality meals. We have been ordering from F&F for many years and have never been disappointed. Our F&F delivery is an important part of our holiday season. Also, thanks to Beth for quickly answering even the smallest of my queries.

1 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

The smokehouse tour is simply brilliant

I went on the smokehouse tour followed by a salmon carving masterclass. It was a day that exceeded all of my expectations. A real hands on and close up experience of some of the finest smoked salmon available. It was a joy to be led around by Darren whose knowledge and skill were remarkable.
Simply brilliant.

30 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

The products are fabulous

The products are fabulous, plus the customer service is ace. They pushed forward the delivery for me on my last order so that the products could land in time for a celebratory meal. Big thank you to Beth for sorting so quickly and effortlessly. Will keep going back to Foreman and Field !!

25 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Absolutely the GO TO COMPANY for…

Absolutely the GO TO COMPANY for quality, service and delicious products.
Have been a customer for a couple years and Christmas for our family would not be the same without their side of salmon. Always eagerly looked forward too but “sadly” the salmon is devoured far too quickly.
Thank you for your amazing service.

29 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Fabulous food

Fabulous food, beautifully presented with a courteous and prompt delivery service. My favourites include the smoked salmon packs, the coq au vin, the burnt orange cake and the mashed potatoes

23 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

A satisfied customer

Purchased 4 products to share and enjoy over the Christmas period. Each were delivered on the dates requested and we were kept fully informed of progress at all times.
All products were well packed and the quality was excellent helping to make for an enjoyable Christmas.
I would not hesitate to recommend Forman & Field to anybody looking to purchase a quality range of products with excellent customer service. I will certainly be ordering again.

22 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Reliably, fabulous

Why do I always submit an order at Christmas? Consistently high-quality and consistently reliable delivery. Everything properly packed and as described. Over the years, I've become better at finding the things I enjoy most: that really always includes smoked salmon and salmon fishfingers. The rest is a movable feast although the Mrs King's pork pies are an annual delight this year, I sourced them from a different provider but that doesn't mean that I have fallen out of love with Forman & Field.

I also think your excellent, luxury products make fantastic Christmas gifts.

Very happy customer here!

21 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

5 star salmon

The poached side of salmon is an excellent party centre piece. We served ours with new potatos. The side of smoked salmon in superb. The trimmed version is really easy to slice. Steamed asparagus and hollandaise ( we like Delia's foaming version) is brilliant with the royal fillet of salmon. P.S. any left over hollandaise is fantastic with whitebait.

22 stycznia 2024
Opinia niezależna
Oceniono na 2 z 5

Poor vegan products, poor service

The site was recommended to me for high quality vegan food. The faux smoked salmon is a complete waste of money- it is just thin slices of carrot. When my daughter registered her displeasure she was told that it is basically tongue-in-cheek product and not meant to be taken seriously!
The veggie terrine was bland and sloppy, not a Christmas treat at all. They offered her another one… not the point!! It went into the compost.

25 grudnia 2023
Logo Forman & Field

Odpowiedź od Forman & Field

Hi JMac,

Thanks so much for the comments, though naturally disappointed to read this.

Our response about the items mentioned included: "The Faux Salmon is meant to be a little tongue in cheek, but it should still be tasty! I’ve passed your comments on to the chefs about this to see if there’s anything we can do to improve this. The Veg Terrine however, has been a great seller for many years now and should absolutely be delicious to taste, so it sounds like the madness and complexities of Christmas might have lowered the standard somewhat on the item you received. "

Christmas is always an enormous challenge for us and as we make everything by hand, to order there will be rare occasions when things don't quite hit the mark, and in these instances we're always happy to discuss a perfect resolution!

We're still waiting for a response from your daughter so we've not yet had a chance to fully rectify this, but we'll be happy to hear from her whenever she's ready!

F&F x

Oceniono na 5 z 5

have been a customer of Forman and…

I have been a customer of Forman and Field for 3 years. I have always been so impressed by not only their delicious food but their whole operation from start to finish is first class . So refreshing !
Christmas entertaining was a joy everything I ordered arrived beautifully packaged with full cooking instructions and very well received by all my guests.
Thank you to an excellent team .

22 grudnia 2023
Opinia niezależna
Logo Forman & Field

Odpowiedź od Forman & Field

Good morning Paula,

Thank you so much for the wonderful comments, these really mean a lot to us! We're really lucky to have lovely loyal customers like yourself and it's always a joy hearing from you!

We'll speak to you soon.

F&F x

Oceniono na 1 z 5

Dreadful.

Dreadful.

Packaging was good and food arrived on time but that’s the only plus.

Cheese soufflés were awful
Potato pave was swimming in so much oil it could barely cook
Pies were a mess

A real shame as we were looking for somewhere we could reliably order good food from but zero chance of us ever placing another order.

20 stycznia 2024
Opinia niezależna
Logo Forman & Field

Odpowiedź od Forman & Field

Hi Ollie,

Thanks for the comments, though it really does sting to see a 1 star Trustpilot review just a day or so after your delivery. We'd always appreciate a chance to fix something if it's gone wrong, we're a friendly bunch and we're always up for a chat, especially if you weren't happy with something!

The Truffled Potato Pave is a very, very rich dish, because each slice of potato is dipped in to melted better before being arranged. There's no way around this unfortunately, it's buttery by design!

If you'd like to speak with us regarding the rest of the items we'll be here with open arms, just drop us an e-mail or give us a call.

F&F x

Oceniono na 2 z 5

Very disappointed as quality had…

Very disappointed as quality had markedly gone off. Lobster bisque too strong with brandy, salmon pate strong and virtually no
Langoustine in it and pissaladiere inedible as so salty to use. Finally Melba toast totally crushed in box and just crumbs. Sadly last time we will use them. Shame as their customer support first class.

22 października 2023
Logo Forman & Field

Odpowiedź od Forman & Field

Hi Steve,

Thanks so much for the comments, as disappointing as they are. I'd always recommend getting in touch with our lovely Customer Service team if even there's a problem with your order. For starters it allows us to recognise if there's a wider problem, but more to the point it will hopefully leave you feeing satisfied if you give us a chance to rectify things!

If you'd still like to speak about this please feel free to contact us, we'll be here waiting for you.

F&F x

Oceniono na 5 z 5

Delivered on time

Delivered on time . Good food that made our difficult Christmas so much better.
Turkeys I purchased were presents and enjoyed by our tenants.
Thank you once again

25 grudnia 2023
Logo Forman & Field

Odpowiedź od Forman & Field

Thank you so much Mrs Morgan. I'm sorry to hear your Christmas was difficult but naturally glad to hear we were able to help in any way!

We look forward to speaking with you again soon.

F&F X

Oceniono na 5 z 5

Excellent service

This is the 3rd year I have ordered from Forman & Field and I haven’t once been disappointed. The quality and choice of food is exceptional. They always keep you well informed of your order and delivery dates, and are always available for any queries you may have. The food is well insulated when it arrives, absolutely faultless.

21 grudnia 2023
Opinia niezależna
Logo Forman & Field

Odpowiedź od Forman & Field

Hi Jeff, Wow! Thank you so much, this is exactly what we strive for and it means so much when we hit the mark.

We look forward to speaking with you again soon!

F&F x

Oceniono na 5 z 5

Quality ingredients, packed with care

I chose Forman and Field for my Christmas order. Everything arrived beautifully packed on the agreed day. A range of high quality products, including exceptional smoked salmon, were thoroughly enjoyed by all. I intend to use them again soon.

21 grudnia 2023
Opinia niezależna
Logo Forman & Field

Odpowiedź od Forman & Field

Hi Julia,

Absolutely wonderful to read, this is exactly what we love to hear! Thank you for taking some time out of your day to support us, it means a lot.

F&F x

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