Ford Motor Company Recenzje 1331

2019 Ford Mustang Convertible eco boost. Only 45,000 miles. Blew up. No warning. How do most people afford to fix something like this. Called Ford no help at all.

If I could give it one star I would. Bought a 2023 explorer and fordpass wouldn't connect. The dealership took it and had ir for 4 months. I opened a case after 1 month with customer care. After hearing from my case manager 1 time my case was switched to someone else. I never heard from that other case manager. Called the supervisor and she assured me I'd get a call in 24 hours. It's been a month. I gave up and took my car back without it being fixed. I got a call from another customer service rep asking how they could make it better. I told him the only way to make it better would be to put a remote start on the car. He said we don't fall into ford's criteria of them paying for that. The company as a whole does not care about their customers once they get paid. The customer service reps will only call the dealerships and not the engineers who are the reason the process took so long. I told whoever would listen that I was talking to the dealerships myself and they didn't. This will be the last time I give ford money for their garbage product and their garbage customer "care."

I have purchased 2 Ford Escapes and will never buy one again. The first one was a 2014 and died at around 150,000 km. The second a 2018 is at 164,000 km and I just found out that the turbo is leaking. I am not happy with the Ford Escape. For what you pay for it, it should last longer.

Absolut unfähig!!!!!!
Eine bodenlose Frechheit wie Ihr mit Kunden umgeht. Meine Familie und ich standen geschlagene 5 Stunden auf einem Parkplatz auf der Autobahn. Meine 2 Kinder hatten hunger und durst. Keiner war in der Lage uns einen Abschleppdienst zu organisieren oder ein Leihwagen damit wir Heim fahren können. Also das nenn ich absolut unfähig und unmenschlich. Ihr seid das Allerletzte und das wird definitiv rechtliche Konsequenzen geben.

Zero stars should be an option. Our Fusion with 77K miles needed the engine to be replaced. This is a known problem with the engine design, and Ford refused to even help us, much less replace a faulty engine. We had to come out of pocket $6700. This is not easy in todays economic environment. There should've been a recall on this. Ford has lost a customer for life.

I hate that I’m here because I’ve bought many many Fords over the years but this may be the last. My truck isn’t even paid off and the daytime running lights that are built into the headlights horrible design if you ask me and Trey want $4,000 just for the parts to replace them plus labor. They promised to pay for it 100 percent on recording if I bought the truck in for diagnostic so I did and they backed out saying they would only pay 60% leaving me still paying $1600 for two headlights. That’s crazy and super unaffordable and not to mention the customer service hasn’t been the best dealing with them. Looks like it’s time to find another company to start buying our vehicles from.

from Gateway Ford and my experience has been extremely frustrating.

My signed paperwork reflected 2,155 miles, but the vehicle showed well over 5k miles. I remember Ray Guidry, my salesman telling me that the miles would “reset,” which made no sense to me at that time. Later, Mason Diaz, the business manager, confirmed by email that the vehicle was a demo, but my actual concerns about the mileage discrepancy were never properly addressed when confronted about the difference in my paperwork.
I also did not receive all of my paperwork at the time of purchase and had to request additional documents afterward. Customers should not have to chase down their own sales paperwork after buying a vehicle.
To make matters worse, this 2025 Ford Bronco Sport now needs a full engine replacement under warranty with very low ownership mileage. My vehicle has been in service over a week, I have been paying for a rental out of pocket every day, and communication about repair timing has been inconsistent.
I understand demo vehicles can have mileage, but customers still deserve honesty, accurate disclosures, complete paperwork, and clear communication. This experience has been stressful, disappointing, and far from what I expected when purchasing a newer vehicle.

Se’Kenya Fleet, MPA

I purchased a used 2013 Taurus SHO with about 190K miles and had driven it for one out of four months. The other 3 months it was down because of the engine. It is a twin turbo and I proceeded to repair the timing components. Prior to ordering parts, I called and verified that I had the correct part numbers by giving the VIN to the CSR. However, they were for a non turbo engine and I am supposed to wait 30 days for my refund after taking the parts directly to the dealership who shipped the parts. I am done with ford products. It was the first Ford I've ever owned and I am going to burn it before it gets to being someone else's problem. They can't do anything right...

I've been trying for over a year just to find a box for my 2017 Ford f150 truck. It was hit by an intoxicated individual that hit 10 mailboxes & then my truck and kept trying to drive on. Saying he had a seizure which he clearly did not. My issue is trying to do this on my own since my insurance dropped my full coverage to liability at same time. I've tried to search for a box I miss my truck it was a gift after my mother passed it was my only nice gift. I was actually on my way to take my grandson (at the time was 4 months old) he had a medical appointment in Missoula 3.5 hrs away. I was on my way out to truck with snacks & such getting ready for trip. When TJ (grandson) napping screamed a sound I never heard I ran to see what was wrong and heard the crash we unveiled the curtains & saw where I actually should have been standing, crushed. I have searched for this 6.5 box and tried to recover my truck it's all I want it's a gift from my mother and I feel like a failure unable to make it whole again.I absolutely love this truck and my memories I was able to create I just wish I could find a way to create more . Thank you for your time and any help on where to find a new box for my beautiful white gold 2017 Ford f150 super cab truck.

I am, wait, no.. WAS a 5 deep Ford truck loyal customer and I found out my 2018 has a costly repair for a CAM Phaser rattle and I called in a claim, but Ford won't help pay for any of it. Boo on you. I will shop for another truck and make sure they have good reviews. (unlike FORD)

Their vehicles the make are junk struts go out in 29000 miles and the don’t stand behind anything I will not be buying another ford and I have had a few new fords since 2008 but will not be buying another after the service I just got from ford

I had a fantastic experience buying a car; this was entirely thanks to Saleem Malik from the Ford Golf Mill family. I would like to thank him very much.

Mac Haik Ford denied my warrant claim on a two-year and three-month-old Superduty Pickup with 29k miles on it. The CP4 Fuel pump has gone bad. The truck is still under bumper-to-bumper warranty. They claim it is due to fuel contamination. Judging by my research and the number of class action lawsuits, it seems to be a Ford problem, as they will deny warranty claims they think they can get away with. Stay away from Ford and specifically this dealership! It gets better, seems like the insurance companies is going to deny the claim. 14k out of my pocket to repair a 3 year old Truck! I already have a Ram Cummins 3500 Limited picked out.

So geht man nicht mit Kunden um.

Wir haben einen Neuwagen gekauft und mussten kurze Zeit später feststellen, dass das Dach undicht ist – verursacht durch eine fehlerhafte Verarbeitung der Dachreling ab Werk.

Statt Verantwortung zu übernehmen, wurden wir wochenlang hingehalten. Erst nach mehrfacher Nachfrage gab es eine telefonische Rückmeldung, in der uns ohne Grundlage die Schuld zugeschoben wurde.

Eine schriftliche Stellungnahme? Fehlanzeige.

Besonders enttäuschend ist, dass offenbar niemand zuständig ist, der eine Entscheidung treffen kann. Für uns wirkt das wie ein systematisches Abwälzen von Verantwortung.

Wir werden den Fall nun an unabhängige Stellen weitergeben.

Sehr enttäuschend für eine Marke wie Ford Motor Company.

My 2021 F150 Tremor front differential literally blew up while I was stuck in my driveway in 4x4 tires started to spin I touched my break and bang called FORD CANADA and all they would say is there is no recall cost to fix around 4000$ it is very apparent that the front differential is a inferior part for it to explode so easily and Ford Canada will not take any responsibility buyer be ware

Auto start stop feature ruined my truck. They acted like it was completely normal to sell me a product that breaks itself. I'll never touch another ford as long as I live.

I found Ford's quality to be one of the worst in the industry. In addition, they profit from the poor quality by the dealership repair services. Thus a double whammy, you first pay good money for a poor quality product and secondly overpay for the repairs. My experience is with the Ford F150.

I have a 2016 F350. Late September 2023 I spent $2,574.96 at Pugmire Ford in Carrollton, GA to fix an oil leak. Fixing an oil leak on an F-350 is quite involved so the cost is significant. Cars have problems, you just have to fix them.

One year and 14,000 miles later, Hardy Ford in Dallas, GA tells me I have an oil leak. They say it's the rear main seal, a $5 part that Pugmire Ford should have replaced When they did the work in September 2023, but didn't. You see, this was a seal on a part they removed to make other repairs, then reinserted the part, with the original "O" ring, again, a $5 "O" ring, and that $5 part failed less than 12-months later. As a result, I spent another $2,514.79 to fix the rear main seal. As a side note, these repairs come with a two year warranty, but since Pugmire Ford didn't replace the $5 "O" ring, Choosing to reuse the original "O" ring when refitting the parts, it wasn't covered under the warranty. I was assured they understood my frustration but were sorry they couldn't do more than to just understand my frustration.

Last month, I took my F-350 to Wade Ford in Carrollton, GA for an oil change and fuel filter change. While in their shop the service manager tells me I have an oil leak. This is 16-months and just another 14,000 miles beyond the second costly repair. In total, less than 30,000 miles after the initial costly repair. Wade Ford tells me my rear main seal is leaking, as well as the seal on my lower oil pan, two repairs Hardy made 16-months prior. They tell me the rear oil seal is warrantied but the oil pan seal is ~$1000, they'll discount it to $650. I show them the receipt and say Hardy replaced the seal on the lower oil pan, why is that not covered? Their service manager, Sean Geoghegan tells me because silicon sealants aren't an OEM part, and since it's not OEM, it's not warrantied. He was very sorry. (I won't get into how easy that fix is once you have to get into the rear main seal that is covered by the warranty, because that's irrelevant to the issue.) I say don't fix it.

I take my truck back to Hardy Ford. Hardy Ford tells me the oil pan and rear seal are fine, my leaks are, as quoted in their write up, "Leaking from dip stick tube O-Ring at engine both oil cooler and oil filter adaptor leaking from seals." Their charge to fix, $1,250. So in less than a year's time I spent $5,089.75 at two different dealerships to fix an oil leak, that a year after the second repair, two authorized "FORD" dealerships are telling me two completely different things. (Please let me know what you would do in this case.) What did I do?

I called Ford Customer Service, you know, the top guys. Lori basically told me to go pound salt. She said my truck is 2016, it's no longer warrantied. To which I said I'm not calling you about a factory warrantied problem, rather, a dealership warrantied problem. To which she said, yeah, there's nothing she can do, but thanks for my call asking if I had any other concerns to discuss? You can't make this shit up.

I must now spend my time, my energy, in an effort to get a third opinion. Either Wade Ford's diagnosis is wrong, Or Hardy's is wrong, or they're both wrong. Two dealerships, two completely different diagnosis on a problem I've already spent more than $5,000 to fix. Is it that Hardy doesn't want to make good on their warranty? Is it that Wade is trying to bleed me, lying about the problem? At this time I'm not sure, but I will continue to pound the pavement for answers.

As I type, I find myself in complete disbelief. This sounds like a class action concern against the dealerships and Ford Motor Co. It's too coincidental that they sing from the same hymnal. I can't be the only one out there who has had similar runarounds with Ford dealership service department issues. Hell, read the reviews on yelp regarding area Ford dealerships, most are under 3 stars... the highest I saw had just 3 stars. Why would anyone buy a FORD! I would welcome any advice from the outside. It's time we stood up to these guys. It's time someone stepped up to the plate and held dealerships and Ford Motor Company accountable. I'm ready. I've attached my invoices. Contact me here or through LinkedIn or FB if you'd like to help.

I have receipts I would have liked to have attached but I don't see a place to do this