FOLK2FOLK Recenzje 20

They are great people to deal with. My husband and I have been lending with them for a number of years. A couple of loans have gone dodgy but because of the level of guarantees they insist on, we have never lost capital or interest. Only problem is that they are now over-subscribed with prospective lenders and when you have capital to invest or re-invest there is no preference for loyal long-term lenders, and you may wait months, losing interest, while you wait to get another loan you are comfortable with.

Recently placed one of my oldest clients with Folk2Folk.

Tracey Gott picked the case up and was superb from start to finish. Communicated well and picked everything up really quickly, was a tricky case with lot's of moving parts, but everything was handled brilliantly!

Once the offer was issued, the rest of the team pushed everything through efficiently for a swift completion.

Would highly recommended and will be using for my clients again.

I have been an invester (lender) with F2F since it was founded in a tiny little office in the middle of Launceston town centre, so I have had many years of experience and a lot of dealings with F2F. Overall it has been a really good experience, all the staff have been friendly and professional, plus they are exceptional with communication, you usually receive a response the same day. However my 4 star review is because I recommended F2F to many people promoting the company when they were actively looking for more investors. I supported them, but now feel as though I have shot myself in the foot for being loyal to F2F. It is now extremely difficult to invest, because they now seem to have too many people wanting to invest. Those of us who work for a living are the ones penalised, as we don't have the luxury of sitting by the computer waiting for an investment to arise, so are immediately disadvantaged. Any new investments are 'up for grabs' during the first hour of the working day, and snatched up usually within seconds of it being put up on the portal, so if you work 9 - 5 there literally is absolutely ZERO chance of being able to invest, you may as well forget it. I have started to feel so exasperated with the unfairness to lenders wishing to invest and have suggested to F2F to bring back the queuing method they initially had right at the beginning, that way all investors would at least have the opportunity to invest. Perhaps customer satisfaction isn't at the top of their priorities or as important to them as they can now afford to lose investors, maybe they're now only interested in the big fish with big investments?

F2F do generally have a very good track record, but there absolutely has been capital lost - I know, because I was one of those investors! As it happens, I also had it invested as an IFISA. I did NOT receive all the capital back that I'd invested, plus many months of missed interest payments were completely wiped out. So I cannot have that IFISA to its full value for that tax year. So beware! There absolutely is a real risk! Unfortunately I currently still have several investments which have defaulted, also with many months owing on interest payments, so I am hoping that I will get 100% of my capital returned to me, plus the interest owed to me.

I have started feeling a bit apprehensive about investing 100% of my savings with F2F, so have started to reduce my F2F investments and reinvest elsewhere with high interest, where I even receive daily interest starting the same day! No waiting around! And can access it easily. That way I am spreading my risks.

My advice to anyone is do NOT invest with any peer to peer platform if you are not going into it with your eyes wide open! There absolutely IS a risk of losing your money! It is a very real risk.

I have been investing with this company for well over ten years. They have always been reliable, efficient and honest, with excellent customer support - always reachable by phone or email.
Frankly I cannot fault them, and that's not like me.

Folk 2 Folk have been a pleasure to work with especially my contact Tracey Gott. The thing I value more than anything is sticking to initial expectations. Folk 2 Folk followed all agreed milestones on or ahead of the target time. Will definitely use again.

I have invested with them for about 4 years and overall it has been a great experience. I have had a few late payments and delayed repayment of loans, but have not lost any money. My 4 star review is because I believe that the "honeymoon period" is over. Trying to re-invest money is now harder than getting a doctors appointment. They have more money lo lend than people wanting to borrow. Unless you can sit at your computer everyday waiting for an investment opportunity, logging in, and investing in less than 3 minutes you are very unlikely to be able to invest with them. I have been trying to re-invest for 4 weeks now but without success. I have a second loan do to be repaid in the next few weeks. If when the second loan is repaid I have not been able to reinvest, I will withdraw all my funds from them and reinvest with a FSA investment company. Interest rates are only around 4/5% there, but at least I will be getting some return for my investments rather than none for the money I have sat there doing nothing.

I have been using folk2 folk for about 10 years and no problems with the lending or maturing of the loans.
The only recent thing that I found really difficult, unfair and demeaning was when I was trying to re-invest the money from my matured loan.
I am widowed and live with my greyhound and it was really difficult trying to reinvest on my hub. I missed it on and off for about 2 months and was getting a bit stressed and almost gave up altogether. Perhaps a fairer way to reinvest can be found? Staff really tried to help me.

I have been an investor (lender) with Folk2folk since 2017 after signing up in 2016.

Folk2folk deserves its place as the biggest & best P2P platform in the UK, having striven to do everything right from day one - and achieved its aims.

As the name suggests Folk2folk offers a very personal service and speaking from the investor side, great loyalty has been built this way.

I am going to use this review to address the unfair, uncalled for and misleading 1 star review (30th December 2024).

Firstly most bad reviews for P2P platforms directly or indirectly concern late repayment of loans.

No one should invest a single pound on a P2P platform if they don’t understand or accept that some loans are not going to be repaid on time.

Folk2folk has an amazing record of no capital lost yet. That has been achieved through excellent loan management which has gone from strength to strength over recent years.

Folk2folk has a culture of very personal communication, mainly driven through emails. Although of course you could also phone them.

F2F loan management is highly professional and reliable. We get regular problem loan email updates which have become fuller and more detailed over time. And we are always told when the next email update will be sent by.

If investors have any questions or feedback you can expect a personal reply from the F2F loan manager.

For instance I can expect very full, detailed and friendly personal emails from the loan management team. And such is the attention I receive from all the loan management staff, I try to stay quiet as I don’t want them to spend too much time on me and take them away from their work.

The F2F loan management team will even take on board feedback & suggestions from investors. And occasionally we get to vote on what happens.

So I utterly reject the 1 star reviewer’s claims.

Further, if you are going to invest P2P, you need to understand every platform has to balance the needs of the borrowers and investors. And do what is best overall.

I suggest ALL P2P investors educate themselves first BEFORE investing and BEFORE leaving bad reviews.

I recommend reading everything on 4th Way and using that as a springboard into the world of P2P investing.

Finally, P2P investors and indeed reviewers need to understand that the loan management teams on most platforms, and especially F2F, are trying to achieve the best recovery outcome.

They are the professionals. They have all the loan information, borrower contact and the experience to know what is the best course of action. It is not as simple as ‘Call in the receivers, sell the security at auction and call upon the personal guarantee’.

There is an art to recovery. And I fully support and endorse Folk2folk’s loan management team.

And yes rarely, it might take a long time to recover a loan. But that’s the business we are in. Not all loans are repaid on time. Some loans become a problem.

We have been investing through F2F since 2016 and they have always been a pleasure to deal with.
We are about to clock up our 19th loan and have never lost money.

We are new to Folk2Folk but they have been very responsive, professional and helpful in securing us our new business loan.

Always super-efficient and helpful with any queries. Very good communication and extremely prompt payment.

Never had any problems with Folk2Folk for me or my father whose loans I inherited. A pleasure doing business with them.

Amateurish and unreliable
When a borrower defaults on a loan, Folk2Folk will bend over backwards to make allowances for a defaulter while leaving their investors to sink or swim.
They don’t carry out the proposed actions given to their investors, to recover the debt.
I have now been waiting years to get my money back and still waiting.
Having your investment secured against the lenders property makes no difference whatsoever.
You have been

17/9/25
Nearly another year has passed and still no investment returned.
Monthly promises of action amount to nothing.
The defaulter is treated with reverence while investors are second class.
I dearly wish I had never heard of Folkto Folk

8/4/26 still no investment returned . I have now been waiting for 3 years

We have always found Folk2Folk excellent as they are very easy to communicate with them and always helpful and friendly.

Been with them for many years its always been a very good company to work with and if you have a query they are always quick to pick up when you phone them

I would just like to say how helpful Jo and Laura have been from beginning to end absolutely amazing company and would highly recommend

Thanks

Eric Smillie

My father sadly passed away and my sister and I inherited his loans to FOLK2FOLK borrowers. So far, FOLK2FOLK has been great - any query we have is responded to very quickly and we have been regularly updated about repayments etc. I would recommend and I know my father was very happy with FOLK2FOLK - he regularly told me and continued to invest.

I had committed monies to an investment which later showed up some problems, meaning completion would be delayed, F2F rang me & set up a replacement investment over the phone. Top marks to all at F2F.Thank you for your expertise. Ray

Investment company run efficently run ! they try to do their best for the Investor and borower !I have had investments that have got into trouble but the staff have sorted it out !
Invested with them for 5 years and i am happy and have done well !!

The Investments were carried out quickly once they had my funds, they lost a star by slow clearance of my funds .But the staff were able to chase that up! & funds were then cleared in 30 mins after speaking with them well done 👏
Thank you