Eu precisei de ajuda da agência Brasil Conection para encontrar passagens a bons preços para viajar só e voltar acompanhado , posso dizer que os agentes foram prestativos , atenciosos e eficientes ,... Zobacz więcej
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Fly Now Pay Later
Dziękujemy za odwiedzenie portalu Trustpilot. Niestety, publikowanie recenzji na tej stronie nie jest już możliwe, ponieważ strona internetowa firmy została zamknięta. Zapraszamy do skontaktowania się z nami, jeśli masz jakiekolwiek pytania.
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They were definitely helpful because I couldn't use the hotel's website since it was malfunctioning. And all other websites that offered the same hotel we wanted had higher prices. Plus, being able to... Zobacz więcej
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Customer Service non-existent. Wanted to change payment date and was requested to raise a ticket through the app. The app has a bot system and once the ticket goes through, you get confirmation that y... Zobacz więcej
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Thanks Sofia for the Legendary work but i really need the matter hastened cos i need my refund. Air Maroc said Money have been refunded to my third party whom said it was sent to fly now pay later eve... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Fly Now Pay Later is a friendly alternative payments company and we’re on a mission to make your booking even easier.
Dane kontaktowe
33 Cannon Street, EC4M 5SB, London, Zjednoczone Królestwo
- support@flynowpaylater.com
- flynowpaylater.com
Please don’t use this company
edit : they than have the cheek to ask me to amend my review!! After offering just a lacklustre apology despite the stress this has caused.
Please don’t use this company. You will never ever speak to a human. To start of my experience they took two lots of deposit off my card then took ten days to refund well actually had to get the bank involved. Secondly they keep sending automated emails to say my account is overdue when quite clearly it’s not and even the app is representing that’s it all up to date. They won’t add visa debit for continuous authority. Their chat function is broke no phone numbers. Is this just run my robots?
5 kwietnia 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi Kerry,
We are truly apologetic that we have caused you distress on your journey with us. This process can take some time longer than usual, as we are in unprecedented times. We focus our intentions on supporting you as effectively as possible during this climate.
We can confirm that your account is already in good standing.
Since you have already made the payment, you may disregard the email that you received.
Rest assured that there will be no other payment attempts that will be made until your next due date.
We also sent you an email with instructions on how to reactivate your card so we can start taking your payments automatically on your next due date.
We would love to resolve further inquiries with you. Kindly send an email to support@flynowpaylater.com. Rest assured that we will attend to your queries and help you with the next steps to resolve this matter.
We appreciate your patience throughout this process. We are always here to help. Thank you for your kindness and understanding.
Kind regards,
Support team
unable to update payment information…
unable to update payment information for days now. I think this is a way to charge late fees to customers. No phone number, slow response. Is this company legit??
27 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi Edgar,
We're sorry to hear you've been experiencing issues with our app.
We would love to resolve this with you. Kindly send an email to collections@flynowpaylater.com. Rest assured that we will attend to your queries and help you with the next steps to resolve this matter.
We appreciate your patience throughout this process. We are always here to help. Thank you for your kindness and understanding.
Kind regards,
Support team
Refund received
I have recently received my refund from flynow, admittedly I was originally frustrated due to the lack of communication between flynow and the third party who was used.
But with a bit of patience and speaking to the right agent this eventually did get sorted . Sofian was very helpful and always was there to answer any questions
Overall I was happy with my refund
28 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi David,
We understand how urgent we need to have this fixed. We apologize for any inconvenience this may have caused you.
Upon further checking with our Finance team to process the refund. You will receive the funds within 5 - 10 business days. For further assistance, kindly send an email to support@flynowpaylater.com. Rest assured that we will attend to your queries and help you with the next steps to resolve this matter.
We appreciate your patience throughout this process. We are always here to help. Thank you for your kindness.
Kind regards,
Support team
I have emailed several times
I have emailed several times . My app saying I have available money to book my trip when I click to book is telling me unavailable to split plan.
I have emailed several times no response.
No help!
24 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi There,
We're sorry to hear you've been experiencing issues with our app.
We would love to resolve this with you. For further assistance, kindly send a screenshot of the error message so that we can investigate this further, you can send it to support@flynowpaylater.com. Rest assured that we will attend to your queries and help you with the next steps to resolve this matter.
We appreciate your patience and understanding.
Regards,
Support team
I’ve always been doing my payment…
I’ve always been doing my payment before due date and this time for March payment I done my payment on the 16th of March which was a transfer from my bank. Payment gone through but for some reason the company didn’t receive the payment and start sending me text for late payment. In fact I paid 3 days before due date. I had to work the whole day with stress, very unprofessional. Would not recommend this service to anyone.
22 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi BB,
We understand how urgent we need to have this fixed. We apologize for any inconvenience this may have caused you.
We would love to resolve this with you. For further assistance, kindly send an email to support@flynowpaylater.com. Rest assured that we will attend to your queries and help you with the next steps to resolve this matter.
We appreciate your patience throughout this process. We are always here to help. Thank you for your kindness.
Kind regards,
Support team
Good service
6 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi Sophie,
Many thanks for giving us your feedback.
We are happy to hear how convenient your experience with us has been.
Wishing you the best!
Have a great day, Support Team
Odpowiedź od Fly Now Pay Later
Hey there.
Many thanks for providing us with your review.
We are excited to hear that you enjoy our service! Wishing you the best!
All our thanks, Support Team
Odpowiedź od Fly Now Pay Later
Hi Arthur,
We can’t thank you enough for giving us your feedback.
It is warming to hear that your experience with our support team has been pleasing.
Wishing you all the best for your future travels!
We appreciate your time, Support Team
Payment type change and Late Fee charges
My payment was through my bank account. My bank account was hacked and the bank cancelled my credit card. I finally received a new card. I have tried numerous of times to change my payment type and make my final payment, and it does not allow me to change it. All I owed was my last payment of $128.00, now they keep trying to get the payment through my old credit card and it won't go through (obviously cause card was cancelled). Still I cannot make payment and they keep adding late fee.
15 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi Nayda,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
If we are able to reclaim your trust, we’d love to do so. Feel free to give us further feedback as your comments are greatly appreciated and always taken into consideration.
Many thanks,
Support team
Really good i really reccommend it
14 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi Jassper,
Thanks for the recommendation, we are loving your review!
All the best,
Support team
Thieves
My flight was cancelled last December. Since then I've been fighting tooth and nail to try and get my refund from this company. Despite being told I would have received my refund by now - over 3 months later! - that hasn't happened. What's worse is they ignore all emails. Their live chat team in the Phillipines close chats without answering. Their phone lines automatically hang up on you. All this, plus they're now threatening me with late payment fees unless I continue to pay for a cancelled flight that should have been refunded already.
Avoid this company like the plague.
9 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi Simon,
That doesn't sound right. Please get in touch with us so we can investigate this for you.
Regards,
Support team
No refund. I've aged many weeks since
They received my refund from travelup back on the 14th Feb,
Still waiting for them to refund me now, I sometimes get a response to my emails and it consists of saying a lot but saying nothing.
"We still don't have an answer for you" now they've just resorted to ignoring me for the past week.
8 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi there,
Our records show you have been refunded. If you didn't receive this, please send us an email so that we can conduct an investigation and help you with your query.
Regards,
Support team
Everyone at FlyNow is helpful and kind
Everyone at FlyNow is helpful and kind. I have had consistent and kind care from every customer service rep I’ve worked with.
This is an excellent group of people!
7 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi there.
We can’t thank you enough for giving us your feedback. It is warming to hear that your experience with our support team has been pleasing.
Wishing you all the best for your future travels!
We appreciate your time,
Support Team
Customer Service non-existent
Customer Service non-existent. Wanted to change payment date and was requested to raise a ticket through the app. The app has a bot system and once the ticket goes through, you get confirmation that your query will be responded to within 2-4 hours. Still waiting and had to raise a second ticket. Wouldn’t use them again. How do you resolve issues when you don’t have a customer service line or team. Also experienced payment issues last month with their system not taking payments - really don’t know what’s going on with
4 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Dear Jeff,
We apologize for any confusion or frustration you may have experienced with our customer service chat and for the delay in getting back to you.
Since our customer satisfaction matters greatly to us, I wanted to personally make sure all your questions have been answered and you’ve received the necessary assistance.
If we are able to reclaim your trust, we’d love to do so. Feel free to give us further feedback as your comments are greatly appreciated and always taken into consideration.
Many thanks,
Support team
Why has the payment been changed to…
Why has the payment been changed to bank account.
These details don’t match and I’m not getting any late payments fees
And I’m not paying a high risk business account than details do
T match
5 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Dear Minty,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
I understand how urgent we need to have this fix. We apologize for any inconvenience this may have caused and assure you that we take all credit applications seriously.
Your feedback is welcomed, and we are adapting our approaches with each and every comment.
Kind regards,
Support team
Just like every other review
Just like every other review. No customer support, no one answering the phone etc... Sending me an emailing saying am late on payment and they were the one that did take the money out on time. Try paying with all my 3 cards and the app won't even allow me to. Now I have to pay a late fee which was not my fault. Scamming at its finest!!
1 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Dear Kdawg,
We apologize for any confusion or frustration you may have experienced with our customer service support and for the delay in getting back to you.
Since our customer satisfaction matters greatly to us, I wanted to personally make sure all your questions have been answered and you’ve received the necessary assistance.
If we are able to reclaim your trust, we’d love to do so. Feel free to give us further feedback as your comments are greatly appreciated and always taken into consideration.
Many thanks,
Support team
have used in the past and was very…
have used in the past and was very successful. tried to book another holiday in January and the app apparently has been having technical issues since then , i’ve tried multiple times and still hasn’t worked until now & i’ve sent many emails. expressing concerns. when will i be able to use the card!? this issue has been going on way too long now
5 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi there.
We are truly apologetic that we have caused you distress on your journey with us.
These processes can take some time longer than usual, as we are in unprecedented times. We focus our intentions on supporting you as effectively as possible during this climate.
Investigations are thorough/ comprehensive so as to give you the best and most accurate information on the situation. Your feedback is welcomed, and we are adapting our approaches with each and every comment.
Kind regards,
Support team
£2.421.90 to be Refund 🫵🏻🫵🏻🫵🏻
Fly Now Pay Later replay is always the same, contact us so we can do the right thing and investigate what really happened in your case. I have already sent at least 10 to 15 emails to you. Not counting the emails you ignore, you are top notch liars and scams. The only thing that really matters to me is getting my money back. I'll make your life easier, my case is between you and Brazil Connection UK and my full name is Robson Souza Da Silva. Perhaps this will refresh your memory.
Let's see what will be the next lie you will tell me !!!
2 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Thank you for reaching out and letting our team know about this. We understand that you have been patiently waiting for this refund and you have been looking forward to receiving it.
The airline made the refund to the virtual card however the virtual card was expired and must be done via bank transfer. Kindly let us know the latest update you received from the airline for us to further check this for you.
We appreciate your patience throughout this process. Please let us know if we can provide additional assistance with your experience.
What is going on with the payments via…
What is going on with the payments via the app? It is not okay that I have to pay via bank transfer - my bank has flagged up as dodgy and I’m being penalised for late payment.
2 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi Francesca,
We are deeply sorry to hear of your negative experience with us. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation.
With gratitude,
Support Team
Still no sign of the virtual cards…
Still no sign of the virtual cards being fixed. That being said the company does have a shocking business credit rating, classed as high risk, so I doubt these guys will be around much longer. They were set to be struck off companies house in August 2022, that was discontinued in September 2022. This info is all freely available on companies house.
1 marca 2023
Opinia niezależna
Odpowiedź od Fly Now Pay Later
Hi Paul,
We are truly apologetic that we have caused you distress on your journey with us. These processes can take some time longer than usual, as we are in unprecedented times. We focus our intentions on supporting you as effectively as possible during this climate.
Investigations are thorough/ comprehensive so as to give you the best and most accurate information on the situation. Your feedback is welcomed, and we are adapting our approaches with each and every comment.
Kind regards,
Support team
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