Disfunctional and bad service
They where quite good in the past but sadly now they become quite unorganzied and the service is really bad.
Received the boking confirmation hours after the pickup time. At this point I had to find another solution of course. Service is completly unwilling to help even though the case is quite clear. A pitty because they where really fast with good service in the past. Probably management changed.
Odpowiedź od floyt.com
Dear Christoph,
Thank you for getting in touch with us and sharing your feedback.
First and foremost, please accept our sincere apologies for the frustrating experience you had with your recent booking. We completely understand your disappointment, especially since you have known us to be fast and reliable in the past.
Providing a booking confirmation after the pickup time is absolutely not the standard of service we aim to deliver, and we understand why you had to find another solution.
We take comments regarding our organization and customer service very seriously. To help us investigate exactly what went wrong and make things right for you, we would like to look into your case again.
We need your assistance as the post does not mention a specific booking. Please offer the dates and booking number via our contact form:
https://support.billiger-mietwagen.de/hc/de/requests/new?ticket_form_id=360000252918
We would truly appreciate the chance to look into this for you.
We value your loyalty from the past and hope you will give us the chance to regain your trust.
Best regards,
Cornelia from the team at billiger-mietwagen.de
